Banco Popular de Puerto Rico Credit Card Complaint

Banco Popular de Puerto Rico Credit card department,

Closing/Cancelling account Michigan

What has happened to common sense and integrity? I have an - miles card in my name opened in - 2017, through Banco Polpular de Peurto RIco. --, 2017 the risk control department placed a restriction on the card and requested a copy of my passport and - utility bills. I requested why and - explained the IT tech department can not identify my address provided on original application ( - Mi. -. ( This address does confirm on my credit reports as a current address ). - lied, she deliberately provided me with false information. However, I want to stress it is not - fault for lying, as this is the standard procedure of Popular Banco -The truth is ; a Risk


Further facts : 1. A risk Control employee requested I answer numerous security questions to identify me. I answered approx.. - correctly and without hesitation. 2. The email used is my email, in my name and has been active for years 3. Banco Popular de Peurto Rico 's, risk control department decided to call an alternative phone number, I did NOT authorize and not provided on my application, therefore reached a family member who I do not get along with. This family member provided the Risk Control rep. with false information, but has never provided documents to support their identity. 4. Alternately, I have provided every document requested and more not required for the purpose of clarifying this issue immediately. 5. As of - 2017 the restriction continued although all documents have been received weeks ago. THIS NE-T ISSUE IS VERY INTERESTING : 6. On - 2017 I contacted the Risk Control department again. They placed me on hold for 20 minutes, a few minutes later the alternative number at my home rang, but this time I am home and watching my brother-in-law who would not answer it with me around for obvious reasons. The risk control rep. came back on after the lengthy hold, I figure I would play along to see how many more lies they tell. Like clock work, the lies began again. The Rep. said another risk control agent would get beck to me later that day. 7. Therefore, I decided I have had enough and requested a cease and desist order. I informed the rep. all future dialogue was to be done through email, USPS, -. So all facts going forward where clear. I also emailed them this request. ( attached ) Additionally, since Popular Banco de Peurto Rico believes this account is or could be the result of identity theft, why are they reporting it to the credit bureaus?