Review and analysis of 14 consumer complaints against FirstBank of Puerto Rico
Out of the 14 consumer complaints against FirstBank of Puerto Rico Credit Card, 36% were disputed by the consumer (i.e. the consumer was not happy with how FirstBank of Puerto Rico responded to their complaint) and 86% were processed in a timely manner. 29% of consumer complaints against FirstBank of Puerto Rico resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Need help with FirstBank of Puerto Rico Credit Card? Visit our Help Center
| Issue | Complaints |
|---|---|
| Billing disputes | 2 |
| Customer service / Customer relations | 2 |
| Other fee | 2 |
| Forbearance / Workout plans | 2 |
| Overlimit fee | 1 |
| Delinquent account | 1 |
| Cash advance | 1 |
| Balance transfer | 1 |
FirstBank of Puerto Rico cash advance June 7, 2016 - On - - I did a cash advance from my - - in a ATM of my bank. The bank charge me $3.00 for the withdrawal as if I was using a card from other bank. I did the claim explaining that the ATM read wrong my card. Representative said that fee is correct because is a cash advance. I told that it was n't the first time a did a cash advance that the fee does not belong. The ATM had never charge me when using a card from the same bank. I was aware of the $2.00 fee that the bank would charge for this. They ended charging me $5.00 for the transaction. Besides, they never gave a resolution... |
FirstBank of Puerto Rico managing the loan or lease May 22, 2016 - First Bank was informed of Bankruptcy filed in - and car has been paid by bankruptcy and in appears as a charge off on all reports and will appear till -/-/-. I called bank they said they would fix but never was fixed car was on a loan from -/-/- for 72 months but they still put till -/-/- that is was on a month to month which is almost 10 years this needs to be fixed it was reported before but still on my report all other loans have been cleared by other banks... |
FirstBank of Puerto Rico account opening, closing, or management January 31, 2016 - I was charged $20.00 for insufficient funds on -/-/2014 on my First Bank - checking account. The funds were never insufficient. The bank actually decided to withdraw twice the amount authorized for a mortgage payment, realized and reversed the error, but not before charging me with insufficient funds. I have been told repeatedly the the $20.00 fee would be returned. To date no such a think has occurred. Instead their mortgage division stole $4000.00 from the escrow account. This is being addressed through another complaint, Case number : -. I have called, emailed, and compl... |
FirstBank of Puerto Rico deposits and withdrawals January 26, 2016 - About a year ago and a half i surrended voluntarily a car to First Bank of Puerto Rico inability to pay because I was in a lawsuit contesting paternity of a child under age - it was discovered that was not my legal son and I had very many legal expenses, after having delivered the car to First Bank they sent me a letter charging me $4.00 dollars because they sold the car at auction and what lost me were charging. A year and three months later the FB entered my checking account and they seized $1.00 dollars without my autorization authorizing themselves without notifying me anything. A... |
FirstBank of Puerto Rico billing disputes November 6, 2015 - Last year I had a complain with - on -/-/-. ( I have the case number and a copy of the letter ). They sent a letter to you and I received it, where they explained what happened with my payments, a letter with explanations, and they did the corrections. This month - is been calling me again asking for the payments of - and -/-/-, I called the agency - - - and they have prove and copies of the checks that they sent to the bank, they said that they sent the check of - or - but they did n't adjust that payment, they called the bank, and they still waiting for a re... |
FirstBank of Puerto Rico deposits and withdrawals October 5, 2015 - I still waiting for a responses. The bank still sent me the same email indicating the same, that they are going to investigate, and for how long they need to investigate since I open this case in the bank on - -, 2015, and do n't have any responses. Please help me and stop this abuse. Sincerely, - - from my iPhoneOn - -, 2015, at - - Consumer Financial Protection Bureau - - ; -- & gt ; wrote : The company has provided a partial response to your complaint number - describing the steps taken so far to address your issue. They stated they are still worki... |
FirstBank of Puerto Rico using a debit or atm card October 2, 2015 - On - -, 2015 I bought an coupon online at -. I did the payment of $55.00 via -. I never received the coupon but the money was debited from my account, so I proceeded to contact the seller, a representative said that they never received the payment. After that I contact - from where I was told that they never keep money of failed transactions. After months trying to get my money back, filling forms from the bank without receiving any answers form them, the bank ( First Bank Puerto Rico ) said that they did n't know which bank originated the transaction and that I had to wait. A... |
FirstBank of Puerto Rico loan servicing, payments, escrow account September 23, 2015 - I have a mortgage loan with Firstbank Puerto Rico. The monthly payments are extracted directly from my bank of account every month by Firstbank. The monthly amount is $1100.00 for which $790.00 corresponds to the mortgage payment and $330.00 additional payment to principal. -/-/2015 I sent a letter to Firstbank requesting to change the bank account number they had in records for the direct deposit since I was closing the account. See attachment. -/-/2015 Called the bank and made payment over the phone to cover -/-/- for the amount of $790.00. Received email confirmation that t... |
FirstBank of Puerto Rico taking out the loan or lease September 2, 2015 - I opened a car loan in -/-/-, in -/-/- I sold a car to a dealer, the vehicle is paid in full, but in my credit report have a balance of $26.00, account in good standing, but lower my credit empirical. ... |
FirstBank of Puerto Rico managing the loan or lease July 6, 2015 - A couple of years ago I helped a friend and cosigned a vehicle. He and I purchased an - -. Now that my friend is now struggling to make payments, a lot of late payments has affected my credit. I have educated myself on learning more and more about credit repair and have been doing whatever I can to maintain good credit. Unfortunately my friend, - who purchased the car with me, has been struggling to make payments. It was my fault for not properly reading the documents and just signing on the line. I now am trying to help him payoff the vehicle and I tried to get the vehicle refinanced... |
FirstBank of Puerto Rico credit decision / underwriting April 19, 2015 - On - -, 2014 a complaint ( - ) was opened against FirstBank of Puerto Rico. The case was closed, the company responded to the complaint on - -, 2014 at -. During that day FirstBank did - a Hard Inquiry ( without written consent ) and the a Soft Inquiry on the Credit Reports of my wife and mine. The purpose was to provide cfpb with evidence that the account was showing on the Credit Reports. Please refer to Exhibit - of the complaint number -. The same date we requested FirstBank to correct the Hard Inquiry. As of this date there has been no correction. ... |