Review and analysis of over 193 complaints against Citibank
Citibank consumers have reported over 193 official complaints related to Using a debit or ATM card. Out of the 193 consumer complaints against Citibank, 21% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 37% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Citibank Bank account or service using a debit or atm card April 3, 2017 - I am an international customer of Citi and have both a Day to Day Savings account and a Basic Checking account for which I had online access till the end of -/-/- year. During -/-/- I lost the ATM card ( Citicard ) and since the end of -/-/- it is not posible to login online without the Citicard number so I requested Citicard replacements several times, however I never received any of them. In -/-/-, branch manager - - stated she mailed me a replacement Citicard but never got it. Later, at the end of -/-/- year I asked again a replacement Citicard via the Call Ce... |
Citibank Bank account or service using a debit or atm card March 29, 2017 - Fraudulent applications at Citibank in my name and soc sec #, including a fraudulent address, have not been cleared by Citi at - or at - I submitted an FTC Identity Theft report on this -/-/-, no action resulted, and resubmitted to Citibank on -/-/- ; Citibank would only delete an entry they say was -/-/- but not one they say was -/-/-. I can not reach anyone at Citi who will address this issue as it involves a checking account? - I do not know and was never notifed by them of this at any time. Citi is not communicating with me in any way and I can not reach anyone th... |
Citibank Bank account or service using a debit or atm card March 19, 2017 - Citibank charging non-authorized fees to checking account... |
Citibank Bank account or service using a debit or atm card March 7, 2017 - I had identify theft back in 2007 a citibank account was opened for me through my first job. The day before i got paid i lost my wallet with my information in there..i made a report about it to citibank but have n't gotten no help..then i opened a - account so i can get my paycheck deposit there..but i guess the person that had my information from previous situation had gotten a hold of that account..and opened numerous bank accounts in my name and this destroy my credit to the point I ca n't open no bank accounts..i read online it takes 7 years to renew or able to open another bank account... |
Citibank Bank account or service using a debit or atm card February 23, 2017 - When monitoring my checking account online sometime during the second week of -, I noticed - debit transactions where the transaction detail was shown as " other debit. '' The - transactions, posted -/-/17 and -/-/17 totaled $900.00. I contacted Citibank numerous times requesting more detail. After several calls and weeks, I was told by Citibank that the charges were to -. I had contested - fraudulent transactions to - the previous month, so I was surprised that Citibank approved these transactions and debited my account without notifying me of another possible ... |
Citibank Bank account or service using a debit or atm card January 31, 2017 - I have a citibank checking account and recently traveled outside of the country, to -. I used a Citibank ATM in - to take out cash from my Citibank checking account. When I returned home, I discovered that Citibank charged me a foreign transaction fee of 3 % of the amount of my deposit even though I took out cash from an ATM from my own bank. When I called Citibank they told me that Citibank - is actually a different bank that is " not affiliated '' with Citibank in America and refused to do anything about my foreign transaction fee. I find it ridiculous that they would claim not to b... |
Citibank Bank account or service using a debit or atm card January 19, 2017 - My debit card account was illegally accessed. Among the items fraudulently charged were items that the criminal charged on - -, 2016 at - inthe amount of $640.00 and had shipped to -, New York ( I do not live in -, New York ). Citibank at first after I discovered and reported the unlawful charges credited my account the $640.00 ( there were a number of unlawful other charges that were also credited ). Then, over two months later on - -, 2016, Citibank took the money back. So much time had passed that I did not know what the charge was even for. I called Citibank and ov... |
Citibank Bank account or service using a debit or atm card January 12, 2017 - I have a checking account with Citibank. As I was going through my automatic payments online yesterday on -/-/-, I noticed a monthly charge of $25.00 service fee. I than checked the past account details going back to -/-/- ( I did not check older dates ) and noticed that I was penalized by $25.00 in every month of - for not having sufficient funds. As I called their customer service, I was told that if the balance goes below -, I would be charged $25.00 as service fee. My argument is, when I use my citibank card outside -, I would receive an alert from Citibank to conf... |
Citibank Bank account or service using a debit or atm card December 21, 2016 - My husband - - lost his wallet and there were some unauthorized charges on our debit cards from Citi bank. On -/-/2016 we disputed all unauthorized charges from our Citi bank debit cards. There were unauthorized withdrawals from my personal debit card and my husband 's business debit card. Our disputes were dismissed twice. Then my husband filed an appeal and a complaint to CFPB. On -/-/2016 he received a letter from Citibank that the charges were unauthorized and the final credit was issued to him. - -. On -/-/2016 I filed an appeal regarding my claim. Today I found out tha... |
Citibank Bank account or service using a debit or atm card December 20, 2016 - - issued a $50.00 debit card to me. It expired -/-/- and I would like it to be reissued to me.... |
Citibank Bank account or service using a debit or atm card December 15, 2016 - On -/-/2016 I discovered that at approximately - that morning, an unauthorized withdrawal of $2900.00 was made via teller withdrawal from my checking account at Citibank - The line item on the transaction showed the location as being at an ATM at - in - ( this is about - miles from where I live and I was never there ). I reported this at once to Citibank and opened a fraud investigation. The following Monday I went to my local branch in person, and at that time saw that on -/-/2016 ( Saturday ) at around - an additional $2900.00 was fraudulently taken out of my accoun... |
Citibank Bank account or service using a debit or atm card November 28, 2016 - I opened a checking account with Citibank a couple of months ago and during that process I also enrolled in Online Banking so that I could monitor my accounts. When I enrolled in online banking I DID NOT have a debit card as I did not want - nor need -. Up until about a week ago I started having problems with the log in for online banking and all attempts to gain access to my accounts have failed. I 've tried to use the forgot password option to no avail. Citibank has refused to help me and instead has said that I will need to have a debit card in order to gain access to my online bankin... |
Citibank Bank account or service using a debit or atm card November 23, 2016 - On -/-/2016 I found out that my wallet was lost or stolen. I immediately contacted the banks to block my cards. I found out that they were some unauthorized transactions from my debit cards from - and Citi bank. So I filed the disputes with the banks. After the investigation, - approved my claim as they found out that they were unauthorized. I had no news from CITI bank and there were nothing deposited in my account. On -/-/2016 I called the bank to find out about my claim and to my surprise I found out that they canceled the case as they were missing some documents. Nothing... |
Citibank Bank account or service using a debit or atm card October 31, 2016 - Due to medical state and injury fraud was committed in me and my mothers bank acct leaving me broke there is evidence of multiple multidominal unauthorized transaction taken out of my acct without freeze placed or alerts when I tried to address the issue shortly after bankers failed to review my acct info accurately which left me unable to report t in a timely manner and many attempts to report transactions esulted in the bank manager refusing me service and threatening o call police on me an innocent customer clearly taken advatage of because of my current medical state at the time... |
Citibank Bank account or service using a debit or atm card October 28, 2016 - The complaint described herein is centered towards Citibank not advising of ATM fees at the point of transaction, and not necessarily about the fees themselves per se. Citibank uses their ATM terminals at many, if not all, - convenience stores in this area. The ATM is clearly marked as " Citibank '' and is furtherly recognizable as such by their corporate logo. Citibank also co-markets actively with the - - - - - -, of which this writer has been member of since 2009. On many occasions, I 've used my - card at the Citibank ATM terminals at various - stores. Never, n... |
Citibank Bank account or service using a debit or atm card October 7, 2016 - Hello, I went to the ATM at the - at -, -, Florida -. I went to withdraw money but had requested an account inquiry by mistake. I figured no big deal since it was only an account inquiry. I decided not to withdraw any funds. Later when I got home I checked my balance online and saw $2.00 was taken out. First on all I checked my balance once and even if I did check it more than once what company charges to check balance multiple times at that. Second there was no warning that they would charge this fee else I would have said no. Finally this is intentionally deceiving patrons who ... |
Citibank Bank account or service using a debit or atm card October 6, 2016 - I have an account in Texas. Citi sent me a new ATM card and requested me to go to a branch to activate it. There is no branch in Texas. So, to use another banks atm, I would be charged a fee. They indicated I would not be changed a fee - I chatted with them. No fee to activate a fee. They also told me there 's a fee to activate. I do not want the debit card. They are also making me change my user name again after a year. This is ridiculous. I ca n't pay my credit card bills or see the transactions. I am stuck because I do not have a local branch in Texas. This is unfair and deceptive since ... |
Citibank Bank account or service using a debit or atm card September 6, 2016 - On - -, 2016 I attempted to use my Citibank ATM Card to withdraw money when traveling in -. I tried it twice at - ATMs close to each other, once for $8000.00 - and then once for $6000.00 -. Neither time was money disbursed. I then went back to my hotel and got a different card from - -. I attempted to withdraw money again on - -, 2016 at another ATM with my - - card and funds were disbursed. I complained to Citibank and logged a dispute. Citibank gave funds back for both ATM issues that transpired on -, -, 2016, on - -, 2016. On - -, 20... |
Citibank Bank account or service using a debit or atm card August 30, 2016 - Hi - my family has - prepaid debit cards issued by Citi Prepaid. They were misplaced and we recently found them again. They have never been used, but the expiry date on the cards is 2012. I have emailed and called Citi, but they tell me that I can not access the funds ( each card has $99.00 on it ). They tell me that they " ended the program '' and I can not have new cards issued or the funds released. From reading your website it seems that they should agree to reissue the cards. Please help me understand what is going on here and why they are keeping our money.... |
Citibank Bank account or service using a debit or atm card August 25, 2016 - I made a purchase from an online merchant on -/-/- as a holiday present. The merchant never fulfilled the order, despite contacting them via email on numerous occasions. I contacted Citibank in - to contest the charge and sent in the requested documentation to open the investigation. Due to possible mailbox tampering at my residence and after not receiving a reply from Citibank regarding the investigation, I followed up with them in - via phone and they told me to submit new documentation to reopen the investigation ( they had mailed me in -, but I had n't received the letter... |
Citibank Bank account or service using a debit or atm card August 2, 2016 - Please see my report OCC filed on my behalf with the CFPB - and the - filled by myself with the same agency I would like this matter dont be achieve and be proper investigate it. Citibank is not addressing my issue correctly, Its response does n't show the time of the amount withdraw of the amount of $500.00 from its report. You said you machine gave me the exact amount that report it does n't show it and I know this Citibank ATM Machine located in the city of - the - I withdrew the money it has Cameras built in as matter fact it has -, - next to mirror and another - b... |
Citibank Bank account or service using a debit or atm card July 14, 2016 - I withdraw $500.00 from Atm Machine located at the Citibank branch of the city of - CA - on - - 2016 around -. I realized the ATM gave me just $200.00, I called Citibank customer service to report this incident, They gave me conditional credit toward my account pending investigation without showing any proof they reversed the $300.00 credit given, I spoke with a Supervisor on the customer service department I told him, I need some type of proof as a video of the transaction because while after completing their investigation Citibank has not provided me proof of such the mo... |
Citibank Bank account or service using a debit or atm card June 28, 2016 - Citibank had a promotion for getting - - mileage. Copy of promotion will be attached. I opened the account on - - 2015. I was supposed to make $ - Debit card purchase within 60 days but Bank did not send me card until - -. i asked my banker about it and he said they will give an extension. I completed debit purchase by - - and fulfilled other requirements but because of the delay in debit card purchase caused by bank delay I am being punished and I am not getting my - miles.... |
Citibank Bank account or service using a debit or atm card May 27, 2016 - Citibank - had fraudulent charges on my debit card. We have been filing a fraud charge for 3 weeks and they keep losing the request. We have spent 4 hours on the phone, and then call back and no one knows anything about it. The charge remains and they refuse to assist. ... |
Citibank Bank account or service using a debit or atm card May 20, 2016 - CitiBank violated Regulation E ( Reg E ) of the Federal Reserve when they refused to reimburse my personal checking account for the - unauthorized transactions with my ATM debit card. I have notified the bank on - -, 2016, for the transactions that occurred on -/-/2016, -/-/2016 and -/-/2016. The bank failed to conduct an adequate and proper investigation and failed to reimburse my account the loss of $2800.00. I have done everything on my end to notify the bank of the loss in the timely manner, and yet they did not follow Reg E and did not provide any legitimate r... |
Citibank Bank account or service using a debit or atm card April 22, 2016 - I attempted to purchase gas on Wed - - in the evening in a gas station where I always purchase gas. It 's a - gas station ( Route -, - -. NY ) and I use a 'speedpass ' which is linked to my debit card with a Citibank checking account. I have done this for many many years. The purchase was declined several times. I knew Citibank sent me a new debit card, so I went home, activated the new credit card, and attempted to purchase gas again on Thurs - - morning. I twice tried the speedpass and it was declined. I tried my debit card at the pump and it was declined. I went int... |
Citibank Bank account or service using a debit or atm card April 12, 2016 - Citibank has sent me to collections because of a checking account that I had with them was overdrawn due to fraudulent charges. I call and call and call and no one gets back to me or assists me. My checking accounts with them are overdrawn because someone stole my identity and used my accounts, not sure how they did it when there was n't much money in the accounts. ... |
Citibank Bank account or service using a debit or atm card April 5, 2016 - I did not authorize inquiry and I suspect attempted ID theft. ... |
Citibank Bank account or service using a debit or atm card March 3, 2016 - On - -, -, I noticed - fraudulent ATM withdrawals ( $400.00 each ; total $800.00 ) pending from my Citibank checking account. I immediately contacted the Fraud department to make a claim for - unauthorized transactions. Because it was a Saturday, the Fraud dept. could not tell the exact location where the cash was taken. On Monday, - -, -, those - fraud transactions posted on my account showing funds withdrew from an ATM machine in -, -. I am physically located in - -, -. I have no relatives in - and have not made any trip there throughout my en... |
Citibank Bank account or service using a debit or atm card February 21, 2016 - For whatever reason, my financial institution ( Citibank ) did n't see this dispute in my favor. If anyone from the disputes department called - - - and asked just some basic questions it 's easy to see that this franchise has a lot of gray areas and has a a hierarchy of rules and people to contact just to get a simple answer. This franchise is such a scam! I paid for a service/membership that was never honored. Merchant canceled my membership without telling me. ( No correspondence, phone calls etc. ) When I went into store to use my prepaid pass I was told that I could not use pas... |
Citibank Bank account or service using a debit or atm card January 26, 2016 - ATM Machine at - at - - -, -, California - USA is set up so that the sun will not allow you to see the screen. - has put in many requests themselves to Citibank to move the machine or do something to make it safe and workable. According to the store, Citibank does not care and does not come out to deal with the problem. It creates many inproper clicks on the ATM because people can not read what they are doing. If trying to hold magazines or something around it to be able to see it causes customers purses, papers, etc. to all fall to the ground and makes them easy targets f... |
Citibank Bank account or service using a debit or atm card January 22, 2016 - I received - Citi pre-paid debit cards for switching to - wireless. Each pre-paid debit card is worth $200.00. The cards had a very short 6 month expiration date. The cards are now expired and when i called Citi they stated that the cards are expired and that I am out of luck. ... |
Citibank Bank account or service using a debit or atm card January 7, 2016 - Money stolen from Citibank account 2 times in a 3 day period through unauthorized ATM withdrawals. Bank failed to cancel ATM card after - incident was reported. Bank has made me open at least - separate investigations claiming system problems, to deny having an open investigation for the fraud. ... |
Citibank Bank account or service using a debit or atm card January 2, 2016 - -/-/2015 - unauthorized or fraudulent transaction of $400.00 and $300.00 dollars ... |
Citibank Bank account or service using a debit or atm card December 28, 2015 - On - - I authorized $100.00 debit from - - -. On - - I lost my debit card which I reported lost and CitiBank declined the debit I had authorized. That same day I called Citibank to explain that I had authorized the debit from - - -. Citi bank proceeded to debit my account but the funds where never transfer to - - -. I have place several calls where Citibank states that the claim is under investigations after 2 months and many calls I when to the financial institution located at - - - -, -, Fl -. I found out that there was not an invest... |
Citibank Bank account or service using a debit or atm card December 11, 2015 - I called the number on a letter I received -/-/15 dated -/-/15 confirming my on-line user name and the last - digits of my ATM card number. It wanted me to confirm the information and tell me about the services. I contacted the number on the letter -. Spoke to a - in - - and asked what the letter meant. He stated they do n't send these type of letters out. I also ask him why they closed all the ATMs in - and - states. There are no branches either. I am unable to deposit money directly in my Citibank account. Now, I have to pay money for my another bank account ... |
Citibank Bank account or service using a debit or atm card December 5, 2015 - My CITIBANK Checking Account is consistently showing systematic daily posting of debit card transactions in a descending order after they are pending for 3-5 business days. Transactions are re-ordered with the largest coming out first, then gradually the smaller ones last. This practice has been making it extremely difficult to balance my account and avoid overdraft fees. This happened before with - - -. I asked - supervisors in the customer service department, and they refused to answer my question as to why this pattern has taken place every day for at least the most recent 6 mon... |
Citibank Bank account or service using a debit or atm card October 5, 2015 - The issue here is that we have been wronged by -. Along with numerous other establishments and their flagrant misrepresentations. The monies paid to your company were taken under false pretenses. On - -, 2014, they charged me $4900.00. This was on my bank statement. They did say they were doing my advanced marketing. I was definitely taken advantage of by these people because I had no phone number or any means to get back in touch with them. I do not want to do any further business with them and request a refund. I am very uncomfortable working with this and at this time would like ... |
Citibank Bank account or service using a debit or atm card October 2, 2015 - - unauthorized withdrawals made to my checking account in the total of - dollars via teller machine. After filling a fraud investigation request with banking institution CITIBANK they have refused to investigate. I filled a police report with local agency and have given them the report as they asked. I am still being told the investigation is denied and Im not going to get my money back. ... |
Citibank Bank account or service using a debit or atm card September 28, 2015 - - -, 2015 it was the day that I logged on to my Citibank online banking from my computer. And I saw there were - unauthorized-transactions occurred on the statement with the total of $3200.00. I quickly grabbed my phone and call Citibank fraud department. The person asked me some questions regarding my card status. Did I ever lose my card? Was the card with me the all time or not? And couple more questions regarding the information so Citibank can conduct an investigation. After 3 days of waiting ( - -, 2015 ) without any update from Citibank, I decided to go into - of the ... |
Citibank Bank account or service using a debit or atm card September 1, 2015 - I was issued a prepaid debit mastercard several months ago by Citibank in the amount of $700.00. I used all but $170.00 and the card expired -/-/15. I called today at - and asked them to issue me a new card so I can use the rest of my cash. They told me no, that I could not have another card. I asked if they could cut me a check then for the balance, and they said no. I asked for a supervisor and was also told this. I do n't understand what gives them the right to keep my money? Life happens, and I 'd been saving that card for school shopping for my children. I logged into my acco... |
Citibank Bank account or service using a debit or atm card July 7, 2015 - I had a Debit Card ending on - witch was cancel most likely more than - month ago. This Debit card number was cancelled by me, when i ask to be issue another Debit Card ending on -. A company name - witch i make business in the past, have in record my old cancelled debit card ending on -. Citibank fail to protect my account allowing a transaction go through with this cancel old debit card number. i call City Bank and ask for intermediately refunds of my funds since they as an institution allowed this to happens by not been properly canceling the old debit card. Call second time ... |
Citibank Bank account or service using a debit or atm card June 22, 2015 - On - -, 2015 there were - ( - ) unauthorized ATM withdrawals against my checking account and another - ( - ) unauthorized ATM withdrawals on - -, 2015. All - ( - ) unauthorized ATM withdrawals occurred in - -, -. I was never in -, I know no one who lives in -. I work full time as a - for - in -. I worked on - -, 2015 from - to -. I could not have possibly been in - for the withdrawals. No one had access to my ATM card and the card has always been in my possession. I did not disclose my PIN number to anyone. The last time I us... |
Citibank Bank account or service using a debit or atm card May 5, 2015 - On - -, 2015 Citibank processed a charge against an expired debit card on my account for - of $47.00. While the charge was shown as pending I called and notified Citibank and spoke w/ a representative named - and a supervisor named - - Although I notified them that the transaction was unauthorized and made against an expired credit card the Citibank representatives said that since the transaction was done by an automatic payment system all the Merchant needed was the card number and that Citibank did not require an expiration date for the card nor a security number. All tha... |
Citibank Bank account or service using a debit or atm card April 22, 2015 - Activated citibank Debit Visa card on -/-/-. Expired on -/-/-. Citibank says that any monies on card at expiration are theirs for accounting fees per agreement at time of purchase. I saw no agreement at time of purchase. - ... |
Citibank Bank account or service using a debit or atm card March 23, 2015 - On -/-/14 at - - -, -, -, Citibank alerted me to - suspicious withdrawals in the amount of $200.00 and $300.00. I was in - at the time and did not make these withdrawals. My Citibank card was in my possession and no one else has access to my account. I immediately filed a claim and changed my passwords. I expected to be reimbursed quickly but have been denied several times, even after filing a police report. Citibank has violated the Electronic Fund Transfer Act and Regulation E because Citibank was notified of the unauthorized transfer within 2 business days of ... |