Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Using a debit or ATM card California

On - -, -, I noticed - fraudulent ATM withdrawals ( $400.00 each ; total $800.00 ) pending from my Citibank checking account. I immediately contacted the Fraud department to make a claim for - unauthorized transactions. Because it was a Saturday, the Fraud dept. could not tell the exact location where the cash was taken. On Monday, - -, -, those - fraud transactions posted on my account showing funds withdrew from an ATM machine in -, -. I am physically located in - -, -. I have no relatives in - and have not made any trip there throughout my entire life. When I called to make a report on - -, -, I told the fraud dept. that on - -, -, I authorized my mother to withdraw only " - - dollars '' from an ATM located in - -, -. The - unauthorized transactions were withdrawn - hours apart from that transaction which I did not authorize. I clearly made my statement however Citibank Fraud dept. has declined - of the - unauthorized transactions, stating that " I authorized the withdrawal of - of them. '' This is what I learned from the Assistant Branch


This is totally absurd and ridiculously where Citibank Fraud dept. has fraudulently stated that " I authorized it '' in order to deny refunding me $400.00 plus the non-Citi ATM fee of $2.00. As of now, I am still waiting to see if I will get my remaining $400.00 + $2.00 back which I had to make another separate fraud claim on Monday, - -, -. How could I positively authorize the withdrawals in - - when 1 ) I live in - - - and the ATM card has been in my possession all the time, 2 ) I can not possibly make a 2-hr fly to -, - from - -, -, and 3 ) I have no relatives in - - nor has ever made any trips there. I 've been with Citibank since - and it 's a great disappointment to know how the Fraud dept. can carelessly accuse someone making an authorization where no basis or evidence was provided to the consumers. This is one of the example that Citibank Fraud dept. commits a " fraud '' themselves. This is the first time it ever happened to me and I 'd like the Consumer Financial Protection Bureau to know and take appropriate actions to protect consumers who may have ran into similar situations like myself.