Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Using a debit or ATM card New York

On - -, 2015 there were - ( - ) unauthorized ATM withdrawals against my checking account and another - ( - ) unauthorized ATM withdrawals on - -, 2015. All - ( - ) unauthorized ATM withdrawals occurred in - -, -. I was never in -, I know no one who lives in -. I work full time as a - for - in -. I worked on - -, 2015 from - to -. I could not have possibly been in - for the withdrawals. No one had access to my ATM card and the card has always been in my possession. I did not disclose my PIN number to anyone. The last time I used my ATM card on -/-/15 at - in - at - - -, -, - -. On -/-/15 I went to the Citibank ATM at - - -, -, - - to see why I had no available funds. I printed out mini statements that showed unauthorized ATM transactions. On -/-/15 I called Citibank customer service and filed a complaint of unauthorized ATM withdrawals. I received a letter dated -/-/15 from Citibank stating that they refused to credit my checking account for the unauthorized ATM withdrawals. I have filed a police report of the theft of my identity and money.