Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Using a debit or ATM card Pennsylvania

Hi - my family has - prepaid debit cards issued by Citi Prepaid. They were misplaced and we recently found them again. They have never been used, but the expiry date on the cards is 2012. I have emailed and called Citi, but they tell me that I can not access the funds ( each card has $99.00 on it ). They tell me that they " ended the program '' and I can not have new cards issued or the funds released. From reading your website it seems that they should agree to reissue the cards. Please help me understand what is going on here and why they are keeping our money.