Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Using a debit or ATM card Illinois

Citibank had a promotion for getting - - mileage. Copy of promotion will be attached. I opened the account on - - 2015. I was supposed to make $ - Debit card purchase within 60 days but Bank did not send me card until - -. i asked my banker about it and he said they will give an extension. I completed debit purchase by - - and fulfilled other requirements but because of the delay in debit card purchase caused by bank delay I am being punished and I am not getting my - miles.