Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Using a debit or ATM card New York

My debit card account was illegally accessed. Among the items fraudulently charged were items that the criminal charged on - -, 2016 at - inthe amount of $640.00 and had shipped to -, New York ( I do not live in -, New York ). Citibank at first after I discovered and reported the unlawful charges credited my account the $640.00 ( there were a number of unlawful other charges that were also credited ). Then, over two months later on - -, 2016, Citibank took the money back. So much time had passed that I did not know what the charge was even for. I called Citibank and over the next two days spent over four hours on the telephone with differennt representatives, but they were unable to explain why this charge was present. Finally I thought to call - customer service. They were also perplexed because they had internally concluded that the charge was in fact fraudulent. - and I called Citibank. With this additional information Citibank could not explain why it had chosen to reverse the charge. - offered to provide a statement in writing agreed to acknowledge its conclusion that the charge was fraudulent. Citibank then


Citibank said that it would not reopen the investigation to accept - information and statement and that I would have to file an appeal. I said that ( 1 ) Citibank has ALREADY AGREED TO REOPEN THE INVESTIGATION, so I should not have to appeal and ( 2 ) it was clear that Citibank had already failed to conduct any valid investigation of the facts ( based on their inability to expllain what investigation took place ) so Citibank should do so first conduct a proper investigation before forcing a customer to appeal. At that point Citibank stated that it would be no further help to me and I realized that ( 1 ) I needed to come here to get my money properly refunded and ( 2 ) Citibank needed to have its system reviewed to ensure that it was providing its customers fair and due process.