Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Using a debit or ATM card Colorado

Fraudulent applications at Citibank in my name and soc sec #, including a fraudulent address, have not been cleared by Citi at - or at - I submitted an FTC Identity Theft report on this -/-/-, no action resulted, and resubmitted to Citibank on -/-/- ; Citibank would only delete an entry they say was -/-/- but not one they say was -/-/-. I can not reach anyone at Citi who will address this issue as it involves a checking account? - I do not know and was never notifed by them of this at any time. Citi is not communicating with me in any way and I can not reach anyone there by phone who can assist. I just resubmitted an FTC report showing Citi fraud started -/-/- but do not know if this is going to help