Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Using a debit or ATM card New York

On -/-/2016 I discovered that at approximately - that morning, an unauthorized withdrawal of $2900.00 was made via teller withdrawal from my checking account at Citibank - The line item on the transaction showed the location as being at an ATM at - in - ( this is about - miles from where I live and I was never there ). I reported this at once to Citibank and opened a fraud investigation. The following Monday I went to my local branch in person, and at that time saw that on -/-/2016 ( Saturday ) at around - an additional $2900.00 was fraudulently taken out of my account at the same branch in - - The entire amount of funds stolen from my account is $5800.00. I have been working with Citibank for almost - months and the funds still have not been recovered into my account. Citibank 's latest instruction to me was to make a police report and then provide them with the case number, so that they can request and review camera footage


made using my card PIN number. Citibank asked me to provide a written affidavit stating that I was not the person that withdrew the funds, and that I did not know nor authorize anyone to withdraw the funds, which I did complete and provide to Citibank. I guess the inference is that I must have provided the number to someone but this is false. I have not shared my PIN number nor my card with anyone. I do not keep multiple copies of my debit card, and there are no other signers on my account that have access to it. I do not keep my PIN number written down anywhere. I have not given the card nor the PIN to anyone ever to use nor given anyone permission to withdraw funds using my debit card, ever. My suspicion is that a card skimmer was used to copy my debit card information. On the night before this all happened ( Friday - - a taxi driver asked that I purchase them gas in exchange for a lower ride fee, and I suspect that before I used my card for this purchase they put a card skimmer on the gas tank and secretly observed or recorded my PIN when I made that purchase. That 's my strong suspicion just because the timing is very coincidental. I would greatly appreciate any assistance, advice and help working with Citibank to recover these funds. I am a single father of - teenagers, my wife passed away last year and I can not afford to lose this much money. Can you please help me. -, -