Review and analysis of over 1,774 complaints against Citibank
Citibank consumers have reported over 1,774 official complaints related to Account opening, closing, or management. Out of the 1,774 consumer complaints against Citibank, 13% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 32% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Citibank Bank account or service account opening, closing, or management April 9, 2017 - " Get a $400.00 bonus when you open a new Citigold or Citibank Account checking package, deposit $15000.00 of non-Citi funds within 30 days, and keep the funds there for 30 consecutive calendar days '' - Citibank website. In - Citibank widely advertised their promotional offer. They promised to pay $400.00 to the new users of Citibank account package/Citigold account package. $15.00 - deposit was required. Initial $15.00 - deposit should have been kept on account for 30 days. They promised to pay $400.00 bonus at the end of 90 days term. Link to the original offer on the... |
Citibank Bank account or service account opening, closing, or management April 6, 2017 - My - report showed that there was a hard inquiry on my credit 2 days ago, which I had not authorized. I called the creditor, CBNA, and they could n't give me any information on where or who this hard inquiry came from and when. She said that I needed to call the credit rating agency, -. I called - and they said that I could n't dispute the hard inquiry and needed to call CBNA again to get a letter of deletion. How can a bank make an inquiry which adversely affects me, and then not have any information on that inquiry? It is highly angering and frustrating.... |
Citibank Bank account or service account opening, closing, or management April 5, 2017 - I signed up for a Citibank checking account promotion back in -/-/- for $400.00 promotional credit if you deposited $ - and kept it in for 30 days and waited another 90 for payout. It has been more than 4 months since I deposited - no payout was processed yet.I have been calling Citi bank on -/-/-, -/-/- and -/-/- I every time I was told that I have to wait 90 days to receive a bonus. Then I called on Saturday -/-/- to the Citi Bank and I at that time customer service rep opened a dispute. Two days later I received a letter stating that I did n't meet bank 's r... |
Citibank Bank account or service account opening, closing, or management April 4, 2017 - On -/-/- I responded to a flyer mailed to me by Citibank and offering me $400.00 if I would deposit minimum of $15000.00 into a new checking OR savings account and leave it for four months. You were to qualify for the $400.00 in the first 30 days, and then leave the account alone for 90 additional days to be able to retrieve your money. I did that at the - Branch in -. CA. on -/-/- and on -/-/- I should have had the $400.00 available to me to withdraw if I wanted to. It is now almost a month later, -/-/-, and no money. No $400.00. I was told I was the only o... |
Citibank Bank account or service account opening, closing, or management April 2, 2017 - Citibank has removed and stopped reporting my primary credit card to - without my consent and is REFUSING to re-report the account ( to - ) despite my repeated attempts to have this done. This has resulted in my credit score being reduced to a score from well over - down to - and has the potential for future credit applications being denied.... |
Citibank Bank account or service account opening, closing, or management March 29, 2017 - Hello - I opened a new Citi bank account. The account has a promotional offer attached. I believe I satisfied the terms of the promotional offer, but Citi does not wish to honor the promotional offer. In direct correspondence to me from Citi -/-/2016 Citi says : - " The terms and conditions of Promotion - are as follows : 1. Open a new Regular Checking account in the Citigold or the Citibank account package by -/-/2016. 2. Within 30 days after account opening, make a minimum deposit of $15000.00 or more into your new Checking or new or existing Savings Plus account. 3. A minimu... |
Citibank Bank account or service account opening, closing, or management March 28, 2017 - Got screwed by Citibank on the $400.00 bonus Checking account promotion. It was been almost 5 months since I opened the promotional account but I 've not received my $400.00 bonus. I have contacted them many times and even though they insisted multiple times on the phone that i was eligible for the bonus and had met all the terms/requirements. The one supervisor I spoke to told me it was be credited on -/-/2017 but now it 's -/-/- and I still have n't see the bonus credited. They filed an investigation/dispute on my case to research on why I did n't get the promotional bonus. Why wo... |
Citibank Bank account or service account opening, closing, or management March 24, 2017 - Signed up for a $400.00 checking account signon bonus in -/-/-. As of -/-/- I have yet to see the bonus credited. From day 1 I should have realized banking with Citibank was a mistake as they took forever to put in my initial deposit which was in the online application, but somehow overlooked. A trip to the branch could n't even get the initial deposit completed and I had to personally call their - number to get it done. Citibank also had very poor handling of new accounts created online and never sent out any confirmation of account opening. Now come -/-/- and I 've been p... |
Citibank Bank account or service account opening, closing, or management March 24, 2017 - I would like to file a formal complaint with your office regarding extremely poor customer service I have received from your customer service department of Citi Priority. As well as your executive response unit with -, who has not returned numerous calls and emails left at his office. - I have been a loyal citibank client since 2007. I currently am a Citi Priority account holder, and have received extremely poor, horrible customer service regarding overdraft fees charged to my account. I am currently residing abroad in -, and travel back and fourth to - frequently. I was recently ... |
Citibank Bank account or service account opening, closing, or management March 23, 2017 - I opened a checking account with CitiBank on -/-/- in response to a promotion that I had received. The promotion said I could earn $400.00 by depositing $15000.00 and maintaining that balance for 30 days and keeping the account open for 90 days. I decided to close the account on -/-/- ( 99 days after opening it ). I called Citibank to close the account and confirmed that I had met the requirements to receive the promotion. When I received the close-out check, it did not include the $400.00 promotion. I contacted Citibank which told me that I had met the requirements and... |
Citibank Bank account or service account opening, closing, or management March 23, 2017 - I went into a - Branch at -. to open an additional checking account. The banker saw all of my accounts with them and offered a Home Equity line of credit product. I gave her and her manager my information on my home. I advised them that - had my mortgage and my Principal balance was $ -. They estimated my properties value at $ - without an appraisal. The were working on their calculators and insisted I had enough equity to apply for the line of credit so I started the process. I received a call 2 days later from the manager and he told me I could not move forward with the applic... |
Citibank Bank account or service account opening, closing, or management March 22, 2017 - Hello there, I have been banking with Citibank for approximately 10 years, I just noticed that they have been withdrawing - dollars per month from my checking account for almost two years just to keep my money with their institution, that was not the original agreement when I opened the account with them and I was not notified about that change in the contract neither. I 'd like to have all that money back to my account, those monies were collected without my express consent.... |
Citibank Bank account or service account opening, closing, or management March 21, 2017 - I closed my accounts, both checking and saving, with Citi on -/-/- at a branch in -, but was notified on -/-/- that my saving account was still open and that there was some leftover fees. I believe this was a mistake which should have been handled properly on -/-/-.... |
Citibank Bank account or service account opening, closing, or management March 21, 2017 - Citibank had a promotion requesting people open a checking account and deposit $15000.00, maintain it for three months, after which customers would receive an $400.00 account bonus. I called them and opened the account, funded the account on -/-/- and maintained the required balance. The bonus should have been posted on -/-/- but Citibank has not deposited the bonus as promised.... |
Citibank Bank account or service account opening, closing, or management March 20, 2017 - I am disputing action taken by Citibank case # - for putting accounts in my name into - different collection agencies that were identified as fraudulent by me to Citibank. The following accounts including but, not limited to : Sears Home Depot Account ending in - Account ending in - Account ending in - I disputed statement received by Citibank that were sent -/2017 because of identity theft and the fact that the account numbers do not match the - credit cards I have in my possession. - from the Executive Response Unit phone # - closed the disputed accounts through Ci... |
Citibank Bank account or service account opening, closing, or management March 20, 2017 - 1 I closed my checking account with Citi-Bank N.A,. The bank did not include my interest earn in my final closing check.. I contacted there Citi gold department but up to today all they keep saying that it 's being worked on ( NO - Check almost one month later ), I was told it 's in the mail. When i closed my Citi gold checking, they SHOULD have provided a complete check with earned interest. 2- I have not been getting my statements from them on a monthly cycle, which caused late fees, and then I recently got a statement with a different City and state address to me. When i complained to Citi... |
Citibank Bank account or service account opening, closing, or management March 20, 2017 - Grocery store located 2 states away notified me that an employee found " my '' debit card in the ATM machine. Card still has activation sticker and is issued to my old legal name. This debit card and associated account was obviously opened fraudulently. Have only the debit card number. Spoke with issuing bank ( Citibank ) and the most they would do was cancel the card. Citibank would not provide any further information, citing that they could not verify my account information or identity, nor would they at least freeze the account pending an investigation. They then directed me to contact -... |
Citibank Bank account or service account opening, closing, or management March 20, 2017 - Citi Bank had a promotion requesting general public to open saving account, maintain the required balance for 3 months and receive the cash bonus. Through their promotion page, I enrolled, opened the account and maintained the required balance. Citi bank promotion page did not say it was a targeted promotion. 3 different citi bank phone representatives confirmed that I have met the requirements of the offer and even gave me a date that by -/-/2016, the cash bonus will be credited into my account. On inquiry in -/-/-, I was first told that it was a targeted promotion. When I proved that ... |
Citibank Bank account or service account opening, closing, or management March 20, 2017 - Citibank acknowledged that I qualified for a promotional balance but did not pay when they said they would, and now are requiring me to file a - for some reason.... |
Citibank Bank account or service account opening, closing, or management March 13, 2017 - Citigold customer service has sent a letter denying my $400.00 promotion for opening a savings plus account and depositing - with them. Every representative officially has confirmed that i should be getting the $400.00 promotion in my account. I am including proof of that as well. My frustration is that after waiting for 6 months, citi has declined paying out the promotion. I would like to be compensated for all the inconveniences in additon to the $400.00 promotional offer.... |
Citibank Bank account or service account opening, closing, or management March 13, 2017 - I opened up an checking account with Citi in -/-/- over the phone to sign up for the $400.00 promotional offer with code -. The offer requires that I open an account before -/-/- then deposit $15000.00 within 30 days of account opening then wait 90 days before the $400.00 is deposited. During the phone process, I gave the banker the account information from another bank for them to take the $15000.00 once Citi is ready. When I finally receive the paperwork including the - verification in the mail, I noticed that my name is mispelled - - instead of - -. I cro... |
Citibank Bank account or service account opening, closing, or management March 12, 2017 - I opened a Citi bank saving account prior to -/-/2016 ( during the promotion period and applied with promo code ) and transferred the required fund on -/-/2016 ( within 30 days of after account opening ). I was supposed to receive $400.00 bonus for opening a saving account provided that I maintain a $ - balance for 90 days with initial $ - new money. However, after 90 days ( since the transfer ), I still have n't received the bonus. I did some research online and found many people who signed up for Citi bank promotion did not receive the bonus either.... |
Citibank Bank account or service account opening, closing, or management March 10, 2017 - I opened a checking account with Citibank on -/-/- through a promotion which was supposed to pay me a $400.00 bonus. I should have received the bonus on -/-/-. I have yet to receive the bonus. I called Citibank customer service on -/-/- to resolve the issue, and was told they were opening an internal investigation to resolve the issue within 10 days. I have not heard back from them since, nor have I received my $400.00 bonus.... |
Citibank Bank account or service account opening, closing, or management March 9, 2017 - This is a complaint about a promotional bonus not being credited, in violation of the terms and conditions provided to the customer ( me ) at the time of enrollment. I opened a Citi Savings Plus account in -/-/- after enrolling in a promotional offer, offer code -. Per the terms and conditions provided me at the time, I expected that my account would be credited with $300.00 within 90 days of -/-/- if I deposited $25000.00 to $50000.00 by -/-/- and kept at least that balance through -/-/-, which I satisfied. However, 90 days later ( -/-/- ), the $300.00 pr... |
Citibank Bank account or service account opening, closing, or management March 6, 2017 - I have had a checking account with Citibank for nearly 20 years. I set up this account with a no-minimum-balance requirement and with no-monthly-fee. Before - I was never assessed a monthly service fee or a minimum balance requirement. Starting in - - Citibank began to assess me a $ 25 monthly fee for not having a minimum balance of $10000.00. They never sent me a letter stating the reasons for this fee ; I only had it explained to me in - - when I called to complain. I never agreed to this change in my account. When I asked for Citibank to explain in writing the change in... |
Citibank Bank account or service account opening, closing, or management March 6, 2017 - Hello CFPB, Thank you very much for your service and assistance. An account showed up as " charged off '' on my - Credit Report. The only information I can attain is - CBNA ; revolving account ; first descrepancy -/-/- ; then " charged off '' -/-/- ; -, S.D. - -. I have no idea what this is concerning. Thru online research I found a telephone number for a " - '' - ( - ) - -, but this number is not a valid telephone number.... Could CBNA also stand for CitiBank of -? The last couple years, I spent maybe 60 % of my time away from home as a - working al... |
Citibank Bank account or service account opening, closing, or management March 4, 2017 - I opened my account on -/-/2016 and funded the account on -/-/2016. I opened it with Promo Code - - ( - ) and that promotion stated. " There will be a bonus of $400.00. To get the bonus you must either open the Citibank account package and the Citigold account package and deposit $15000.00 of new to Citi funds within 30 days and keep it there for 30 days. The bonus will be deposited within 90 days from the date that you meet the requirements. '' It is well past the 90 days and I still do n't have the $400.00 bonus. I have contacted Citibank several times and I continuously get ... |
Citibank Bank account or service account opening, closing, or management March 3, 2017 - I opened a Citi Checking account online. Afterwards, I have so much trouble to set up the online access. After several hours of calling and spending on the phone, I finally gained access to my checking account. Citi disclosed that it has encountered technical problems which lasted almost two weeks. However, when I tried to link the my Citi Checking account to my another bank account, Citi bank asked several questions trying to verifying my identity. The questions are all pertinent to my - children. I have not been in contact with them for almost twenty years and I have no idea when they a... |
Citibank Bank account or service account opening, closing, or management March 2, 2017 - Citi Bank had a $400.00 checking promotion for keeping $15000.00 in an account for 30 days. Around -/-/16 I opened an account with them and sent $15000.00 for deposit. They sent an email that went to my junk mail requiring more information. Since I did not receive it, or any other contact from them, they moved to close the account with no activity. Around -/-/16, I called them to see the status of the account. I was told it was closed, but reassured by the Citi representative that if I opened a new account, I was still eligible for the bonus. I did so, and fulfilled the bonus... |
Citibank Bank account or service account opening, closing, or management March 2, 2017 - I opened a promotional account with Citi bank ... ..After meeting all their requirements ... ... They are denying me of my rightful bonus... |
Citibank Bank account or service account opening, closing, or management March 2, 2017 - Citibank had lied to me and continue to playing a game with me. Their deceptive practice is unacceptable. Need to be corrected immediately. I heard there were thousands complains about the Citibank on purposely delay or deny customers ' bonus. I think all the victim customers should file a class action lawsuit to against Citibank. I successfully deposited $15000.00 to my bonus checking account and waited for bonus to credit to my account. Until now - more days had passed I have n't see a penny. When I open the account, it was stated on Citibank 's website and I had personally confirmed w... |
Citibank Bank account or service account opening, closing, or management February 27, 2017 - Never felt so small, due to how I was treated ... .... This is my ( sic ) story of how numerous avoidable events that took place at the Citi Bank branch made me feel like I was pre-judged, demoralized, discriminated against, and made to feel like less of a human by a couple of employees at the Citi Bank branch # - in -, CA. My initial reason for going into a branch in the first place was to get a temporary debit card, on the advice of a Citi Bank customer service representative via telephone contact. In an attempt to reconcile my concerns about my debit card, I was made to look like I w... |
Citibank Bank account or service account opening, closing, or management February 26, 2017 - I opened Citi bank check in account with a promotional offer - on -/-/- and fulfill all terms and conditions, so that I should get $400.00 promotional reward by -/-/-. I made several contacts with Citi, but they said wait till this date. Today it is - and this has not come. Citi should give penalty for this service. If there is a delay in payment to credit cards or cash advance, they put heavy penalty to me. I would like to have Citi give me penalty for their mistakes. I have almost followed more than 10 times with Citi... |
Citibank Bank account or service account opening, closing, or management February 25, 2017 - On - -, 2016 I opened the Citibank account online under promotion of $400.00 cash bonus. The promotion stated that within 30 days from the date I opened the new checking account, deposit $15000.00 or more in new-to-Citibank funds into your new checking account then I can get $400.00 cash bonus after 90 days. The Offer code was - As of today, it 's been over 90 days period and I still have not received my cash bonus as promised by Citibank... |
Citibank Bank account or service account opening, closing, or management February 23, 2017 - Citi Bank offered a $400.00 bonus if I deposited $15000.00 for - month and then kept this there for additional - months. I sent the money on -/-/- and kept this for the required - months. Citi Bank states I met my requirements and has still not paid me as of today and should receive the bonus on -/-/-. Today ( -/-/- ), I still have no bonus.... |
Citibank Bank account or service account opening, closing, or management February 23, 2017 - I accepted an offer through a public website ( offer code # - ) promising a cash bonus for depositing a certain amount of money in my existing savings account and keeping it on deposit until -/-/2016. After completing all offer requirements and being told by multiple customer service representatives that I would receive the bonus " soon, '' it now appears that Citi does not intend to honor the offer. Written documentation of the offer and compliance with its requirements is attached.... |
Citibank Bank account or service account opening, closing, or management February 23, 2017 - I have been banking with Citibank for 4 years, 2 weeks ago I opened a savings account, funded it with $3000.00 only to be told a week later that they were closing it due to -. No one will give me any information, I have never banked with another company. They is on the verge of destroying my credit. My rent, car note, car insurance, loans and credit card payments all come out of that account. No one will give me a bank account. And I have done nothing wrong.... |
Citibank Bank account or service account opening, closing, or management February 22, 2017 - I believe that I was charged or enrolled in Watch-Guard Preferred which is a wallet protection program that was previously offered by Citibank N.A . without my consent or knowledge.... |
Citibank Bank account or service account opening, closing, or management February 22, 2017 - In - of 2016 Citibank was offering a promotion for opening a new checking account and funding that account with $15000.00 or more within 30 days of account opening. The promotion offered a $400.00 bonus. On - - I applied over the phone for a qualifying Citibank checking account ; there are no local branches where I could apply in person. On - - I was told that the account would be reviewed and that paperwork would need to be completed prior to the account being opened. I received the paperwork via mail and returned it. On - - I called Citibank to inquire about stat... |
Citibank Bank account or service account opening, closing, or management February 21, 2017 - Dear CFPB Officials and Financial Service Providers : I am prompted to write this complaint because, through no fault of my own, I have been effectively barred from the financial industry - and the costs of being un-banked are simply enormous. Even though I continue to earn money I am paid via U.S. checks and despite trying every bank that I could reach - none of them would cash the check without me first opening a checking account. And although I have tried opening a checking account at more than - separate US banks - I continued to be denied access to even the most basic checking or savin... |
Citibank Bank account or service account opening, closing, or management February 20, 2017 - Citibank did not pay an offered $400.00 Checking Bonus despite the fact that all requirements of the public promotion were satisfied. I opened a Citibank Account checking package using a public promotion - on -/-/-. The promotion offer states that I should get a bonus $400.00 after I satisfy the requirements of the promotion. After I opened the Citibank Account package, I received a positive confirmation ( attached - ) from the bank that I am eligible for the promotion. According to conditions of the promotion ( attached - ), I should get $400.00 on -/-/- ( " - da... |
Citibank Bank account or service account opening, closing, or management February 19, 2017 - There was a a Citibank offer back in - - with the following promotion ( OFFER CODE : CZPE ) : " Get a $400.00 bonus when you open a new Citigold or Citibank Account checking package, deposit $15000.00 of non-Citi funds within 30 days, and keep the funds there for 30 consecutive calendar days. Cash bonus will be credited to your new checking account within 90 calendar days from the date when you completed all offer requirements. '' I opened a new checking account on -/-/-, deposited $15000.00 on -/-/-, and have kept the same balance until at least 30 consecutive da... |
Citibank Bank account or service account opening, closing, or management February 18, 2017 - My family and I have had the worst experience with Citibank that we have ever had with any bank or business. In -, my elderly father went to his local NYC Citibank branch, with his -, to put me and my sister on his bank account because he was - and wanted us to manage his finances, pay his bills, and monitor his accounts to protect him from exploitation. He and his - reported that the branch manager was extremely rude to my father - they both thought because of his age - but nevertheless Citibank received all the paperwork, including a power of attorney listing me and my sister, an... |
Citibank Bank account or service account opening, closing, or management February 18, 2017 - I made a deposit at Citibank. There was a $400.00 bonus for signing up and depositing $15000.00 and keeping it in the account for 30 days. The bonus was promised to be in the account in 90 days after meeting the requirements. I fulfilled the requirements and when the bonus was n't credited to my account, I contacted them by email and by phone. By email, they wanted 30 days to " investigate '' and by phone they promised to take care of the matter and credit my account. Months passed, I called again and spoke to a supervisor who now claims the account was n't qualified or something or anot... |
Citibank Bank account or service account opening, closing, or management February 17, 2017 - In response to a bank bonus promotion at Citibank, I signed up for a personal checking account on - -, -. The promotion promised $400.00 as a bonus if I opened an account and held a balance of $15000.00 for 90 days after the first statement period closed. I waited for the bonus after depositing my $15000.00 and keeping it in the account for the designated period. On - -, -, Citibank closed my account and sent a check for the balance without me requesting that they do so. I called on - -, - and learned that they believed they had not received my signature page... |
Citibank Bank account or service account opening, closing, or management February 16, 2017 - I came across promotional banner on Citibank website for opening a checking account and a $400.00 bonus with a qualifying deposit. I decided to apply online using promo code - provided at the start of the application process. Few days later, I reached out to Citibank customer service through online chat. The online agent confirmed my account was opened under the promotional code -. He also confirmed the qualifying terms to receive the $400.00 bonus : deposit a total of $1500.00 within 30-calendar days and maintained the $15000.00 minimum balance for 30-calendar days. Based on the... |
Citibank Bank account or service account opening, closing, or management February 16, 2017 - About 10 years ago I established a home equity line through Citibank. To get a reduced interest rate I linked a Citibank checking account to the line of equity. There were no service charges to be incurred for the checking account. Around - 2016 the bank started taking out $30.00 for monthly service charge. It took a lot of time and effort, but eventually the bank reversed six months worth of the service charges. However, they refused to give me back the $30.00 that have been charged in the months previously. They had failed to send me my bank statements except you in the mail. They did... |
Citibank Bank account or service account opening, closing, or management February 16, 2017 - I signed up citi checking account last - for promotional sign up bonus. Basically I need to deposit $ - new money within 30 days of opening the account. Within 90 days, $400.00 sign up bonus should be posted in my checking account. However, it has been more than 4 months but the sign up bonus still has n't been posted. Contacted citi many times but it takes forever to give me an solution. NEVER TRUST CITI!... |
Citibank Bank account or service account opening, closing, or management February 15, 2017 - Citibank sent me a promotion in - 2016, offering - thank you ( TM ) point after opening their Citigold account and - bill payments over - months ( please find attached scanned promotional letter in jpg files ). The account was opened on -/-/16 and - bills were paid on - and - ( statement attached ). I have contacted the Citibank representative by online chatting and confirmed the fulfillment of the condition with their representative twice ( in - and in - 2016, please find - and - ). The requests of bonus point claims were denied twice after their lengthy... |
Citibank Bank account or service account opening, closing, or management February 15, 2017 - To whom this may concern, I opened a Citibank Account Package with Regular Checking account online on -/-/- with the promo code CZPE with a promotional bonus offer of $400.00. After spending weeks unsuccessfully trying to access my existing Citibank online account due to Citibank online account conflict issue with their credit card account system, I was finally able to submit an opening deposit of $15000.00 on Thursday, -/-/-. However, their system did not process the deposit and showed a deposit date of -/-/-. I immediately called Citibank about the delay and wa... |
Citibank Bank account or service account opening, closing, or management February 15, 2017 - I received a letter from Citibank informing me that I could submit a claim to be included in the lawsuit against them regarding their identity theft monitoring product. However, the website address in the letter took me to a page that does not exist. I spent a half hour searching the web and making phone calls trying to find the correct web address. I called Citibank at a number I got from the internet ( there was no phone number in the letter ) at -. The agent there had no idea what I was talking about and gave me the number for the FTC ( - ). They also had no idea what I was talking ab... |
Citibank Bank account or service account opening, closing, or management February 14, 2017 - Citi Bank Card has again blocked access to internet account can not dispute charges. phone number on web site to call has blocked me also... |
Citibank Bank account or service account opening, closing, or management February 14, 2017 - -/-/- : Citibank promised me a $400.00 bonus for opening a checking account. -/-/- : Citibank reneged on this promise. -/-/- : I filed a complaint - with CFPB. -/-/- : Citibank promised to pay bonus on or around -/-/-. -/-/- : Citibank again reneges on promise. -/-/- : I filed a complaint - with CFPB -/-/- : Citibank promised to pay bonus in 48 HOURS and left contact number - -/-/- : After waiting 12 days, still no promised bonus. Voicemail messages to given number go unanswered -/-/- : I filed complaint - with CFPB -/-/-... |
Citibank Bank account or service account opening, closing, or management February 14, 2017 - On -/-/2015, Citibank NA issued a tiny check to me as refund for " certain fees [ that ] were billed by Citi during periods when not all of the program benefits were provided. '' This is in association with the $700.00 - in penalties levied on Citibank in -/-/2015 for misleading consumers into buying services they did n't need, did n't know they were paying for, or did n't do what the services purported to do. I found the misplaced check today and even though it was a very tiny check, called Citibank to see if they could reissue it. The number I called that was listed on the check... |
Citibank Bank account or service account opening, closing, or management February 14, 2017 - Hello. I am Citibank checking customer since -/-/-. On -/-/-, I signed up for Citibank savings account ending - via the banner offer which i an attaching as a PDF printout. After signing up for the account i called Citibank and the representative assured me that i will get the offer. As per offer, i am supposed to receive $300.00 for keeping $25000.00 or more until -/-/-. I kept more than $25000.00 in the account till -/-/- but now Citi bank is saying that i am not eligible for the offer They are saying that i was not targeted. The PDF printout states that i was en... |
Citibank Bank account or service account opening, closing, or management February 13, 2017 - I opened an account with Citi bank with $15000.00 for their promotional $400.00 bonus. Their stipulation is I have to deposit and keep that amount in the account for 30 days. Then I needed to keep at least $10000.00 in account for another 60 days. It has been over 120 days and I still do not see the $400.00 bonus. I online chatted with their service rep two times. One rep said I should get it by -/-/2017 and another said by -/-/2017. I send this complaint because I do not think they will ever give me the money because their reps are not consistent with the days. I suspect they are ... |
Citibank Bank account or service account opening, closing, or management February 12, 2017 - I opened a Citibank account -/-/- using promo code -, which was supposed to award me $400.00 by depositing $15000.00 into the new account within 30 days of opening it. Additionally, I needed to maintain a minimum balance of $15000.00 for 30 consecutive days after making the deposit. The $400.00 bonus was to be credited within 90 days after meeting the requirement. I met the requirement on -/-/-, thus the money should have been credited on -/-/-. I reached out to Citibank on -/-/- and they opened an investigation which was supposed to be resolved in 7 days. When I... |
Citibank Bank account or service account opening, closing, or management February 11, 2017 - this is a joke and illegal, 4 months later after I have did what I had to do I still as of -/-/2017 not received my $400.00 checking bonus from Citibank. I want my $400.00 and I think that Citibank should be fined or something for this - they are pulling.... |
Citibank Bank account or service account opening, closing, or management February 11, 2017 - CitiBank was running a promotion last year where you had to open a new account, deposit $15000.00 or more within 30 days, keep the funds there for at least 30 days, and within additional 90 days you would receive a $400.00 bonus ( please refer to the attached letter dated -/-/- for the summary of the promotion terms ). On -/-/-, I called Citibank and opened new CitiBank account no. - with - # -. - assured me I will qualify for the offer as long as I will meet the other terms of the promotion. I had the $15000.00 readily available and authorized immediate transfer ... |
Citibank Bank account or service account opening, closing, or management February 11, 2017 - I opened a Citibank checking account on -/-/- and deposited funds on -/-/-. I opened the account because Citibank promised - dollars would be credited to the account after - days of making the deposit. The exact wording of the offer reads as follows " the cash bonus will be credited to your new checking account within - calendar days from the date when you completed all offer requirements. '' Beginning -/-/-, I have called Citibank multiple times. Each time, I have been told that all requirements have been met and that they are investigating the problem.... |