Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Account opening, closing, or management New Jersey

I opened up an checking account with Citi in -/-/- over the phone to sign up for the $400.00 promotional offer with code -. The offer requires that I open an account before -/-/- then deposit $15000.00 within 30 days of account opening then wait 90 days before the $400.00 is deposited. During the phone process, I gave the banker the account information from another bank for them to take the $15000.00 once Citi is ready. When I finally receive the paperwork including the - verification in the mail, I noticed that my name is mispelled - - instead of - -. I crossed that out and corrected it and also call it in. The person over the phone claimed that Citi will have to resend another - in the mail for me to sign and will send me the revised version to my email. However, I did not know that also got my email incorrect ( -- instead of -- ). As a result, I did n't receive my - until 2 weeks later. That in addition to the original 2 weeks to receive the paperwork mean 4 weeks has already passed. As soon as I receive the 2nd


and multiple calls, Citi finally said that they have my - and confirmed that my account was opened. It took another week or two before the $15000.00 deposit was made using the original instruction from -/-/-. I had to call in multiple times but each time the bankers said that the system should process it when it recognize the account has been confirmed. During these calls, I had asked about my promo status as I know the deposit would not make it in time. The bankers mentioned that it should not be a problem and that they put notations on the account that it was n't my fault and it was due to an incorrect name in the beginning. Since -/-/- after it passes 90 days waiting period and with the bonus still not in my account, I have opened up multiple cases with Citi to get the $400.00 bonus. Each case was rejected by the back office with the standard argument that I did not deposit the money within the 30 days period. The bankers that pick up the phone agreed with me after looking at my notes but all said that they ca n't communicate directly with the back office ( dispute department ) that handles these cases. The bankers thus kept on putting in new cases for me hoping the back office would read the notes and understand that I had no control over the deposit and that it was delayed due to an error by a Citi banker that opened the account for me.