Citibank Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Citibank Bank account or service department,

Savings account Account opening, closing, or management New York

I would like to file a formal complaint with your office regarding extremely poor customer service I have received from your customer service department of Citi Priority. As well as your executive response unit with -, who has not returned numerous calls and emails left at his office. - I have been a loyal citibank client since 2007. I currently am a Citi Priority account holder, and have received extremely poor, horrible customer service regarding overdraft fees charged to my account. I am currently residing abroad in -, and travel back and fourth to - frequently. I was recently charged - $34.00 overdraft fees to my Citi Priority account, for insufficient funds. I have been expecting a payment from one of my clients, which unfortunately was delayed. - I am very unhappy with the very poor, nasty and unprofessional customer service I have received from Citi Priority, regarding my request for both of these fees to be reversed.

ending in - to be immediately reinstated, as it was closed about two days after it was opened. - I would really appreciate a member of your staff to please follow up with me to please immediately remove the block from my savings plus account, and have the account ending in - immediately reinstated. - I have recently started a new career working for - here in their - headquarters of their - offices. I am not sure if you offer any special promotional accounts or offers for - employees, but if there might be any special programs available with Citibank for - employees, I would greatly appreciate any additional information. - Please accept my most sincere apologies in advance for having to be left with no other alternative but to contact your offices. I really appreciate and respect your time, and I look forward to receiving a follow up from a POLITE and PROFESSIONAL member of your executive response team, as I have not received any response to the numerous messages and emails left at - Office. Extremely unprofessional, and terrible unresponsive service received from this representative in your -. You should be ashamed at his very unprofessional, and terrible customer service and follow up skills.

Citibank customer in New York
Mar 24, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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Contact Citibank
701 E 60th St N
Sioux Falls ND 57104

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