Citibank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Citibank Bank account or service department,

Checking account Account opening, closing, or management New York

Hello - I opened a new Citi bank account. The account has a promotional offer attached. I believe I satisfied the terms of the promotional offer, but Citi does not wish to honor the promotional offer. In direct correspondence to me from Citi -/-/2016 Citi says : - " The terms and conditions of Promotion - are as follows : 1. Open a new Regular Checking account in the Citigold or the Citibank account package by -/-/2016. 2. Within 30 days after account opening, make a minimum deposit of $15000.00 or more into your new Checking or new or existing Savings Plus account. 3. A minimum balance of $15000.00 is required to be maintained in the Checking account or existing Citibank Savings Plus Account for 30 days from the date of deposit is made. '' I have satisfied these terms and conditions but Citi will not honor the promotional offer as they claim

I believe that Citi mislead me in correspondence Citi -/-/2016 Citi says : - as they state clearly the terms and conditions to be approved for the offer and I meet these terms. I shall attach this correspondence from Citi with this complaint. Thank you, -

Citibank customer in New York
Mar 29, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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