Review and analysis of over 317 complaints against Barclays
Barclays consumers have reported over 317 official complaints related to Billing disputes. Out of the 317 consumer complaints against Barclays, 18% were disputed by the consumer (i.e. the consumer was not happy with how Barclays responded to their complaint) and 100% were processed in a timely manner. 48% of consumer complaints against Barclays resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Barclays Credit card billing disputes February 15, 2016 - In - 2015 my daughter and I took at trip to -. It was all prepaid through -. The 2nd day we were there, we were told in order to make room charges we would have to have a credit card on file. So we did that. At the end of our stay we had $26.00 in room charges. I signed the charge slip, then signed a credit slip to refund the $6500.00 pesos hold The - - placed on my card. All seemed to go smoothly. When I received my credit card statement, not only did the hotel charge me the $26.00 but also charged not credited me the $6500.00 pesos ( $440.00 US dollars ). I called ... |
Barclays Credit card billing disputes February 14, 2016 - On - -, 2016, a check in the of $1900.00 was mailed to Barclaycard. As of today, - -, 2016, this payment has not posted to my Barclaycard account. My bank account has been debited for the check 's amount. - - - - - has provided me with a copy of the front and back of the check, which shows it was deposited into a - - account owned by Barclaycard. ... |
Barclays Credit card billing disputes February 11, 2016 - I disputed a charge with barclaycard, in writing, over 2 months ago. I have proof of this as I used an online registered mail service, so I can prove I sent the letter and prove the content of said letter. I closed my account a few days ago, and in my final bill they reposted the disputed transaction. When I contacted them they sent form mail telling me to submit another dispute. ... |
Barclays Credit card billing disputes January 29, 2016 - I purchased a timeshare on -/-/2014 the salesperson said we had to fill out a RCI MasterCard application to purchase the timeshare. I was declined for the MasterCard so I bought it with my - bank card. Promises and guarantees where broken so the vendor said they would credit the - for the total amount we paid. On -/-/2014 the vendor opened the RCI MasterCard and charged me the cost of the Timeshare without my approval. I never consented to the new charge and never signed a credit receipt for the purchase. I have disputed the charge with RCI and each time they just ask for more and mo... |
Barclays Credit card billing disputes January 27, 2016 - Late -/Early - I contacted Barclay Card US to dispute a merchant charge From - for - due to me not receiving the product that I ordered. 2 months pass with no contact from Barclays then I log into my account to see that the charge had been charged back to my account. I contacted Barclay Card US again on -/-/16 when I noticed the charge had been charged back to inquire why and they stated because the merchant was able to provide my Name and Address. My reply to them was " The whole reason the dispute was submitted was because I never received the Product '' I never stated that... |
Barclays Credit card billing disputes January 27, 2016 - I 've asked to be release from a verbal service I made with - for - a month due to the fact I have not received the service I was promised by a - representative. I asked my credit card company to no longer accept the charges, I protested the charges, sent documentation showing I had asked the charges stopped and they continue to charge my account. In fact they raised my ability to charge more so they could accept the realtor.com charges. I feel my credit card company is continuing to charge my account so they can continue to charge me high interest rates. I want these charges stopped ... |
Barclays Credit card billing disputes January 26, 2016 - I have disputed the amount via mail twice within the initial 30 days of being charged. The issuer however have not fully investigated the amount I am disputing and keep closing the dispute without telling me. I will not pay for charges made for services not received. I do not feel the credit card issuer is unbiased since it is the same company who charged the amount, they are not looking out for the best interest of the card holder me. ... |
Barclays Credit card billing disputes January 24, 2016 - It has taken 9 months ( and counting ) to resolve a simple fraudulent charge dispute, which is not an acceptable business practice from my perspective. Upon discovering a fraudulent charge on my credit card ending in - on - -, 2015 in the amount of $350.00, I submitted a dispute ( case - ) and replaced my card. Although I was told that the disputes and security departments would follow up, I did not hear back from Barclaycard and had to call back on - -, 2015, I spoke with a phone agent ( - or - ), who informed me that my account ending in - would be credited w... |
Barclays Credit card billing disputes January 11, 2016 - cant ake any more scripts. i asked for a - time good will credit since i am a GOOD customer and get nothing from this card never mind i need it and deserve it i am put on hold told no. its pure greed and without loyalty i cant be loyal either that is business i wias put on hold and still declined what a message. i will stick with - who gives good will crediits to me ona regular basis since i am valued ther efor all the times i cant understand the person due to their - and am put on hold for no reason. i am enraged GREED - credit of - dollars will not kill you ... |
Barclays Credit card billing disputes January 10, 2016 - Around -/-/- or -/-/- I paid off my Barclay Card for almost $3000.00. I called the company to request that they close my account. The agent that I spoke with stated that they would not close the account unless I provide information that I had no access to. I never got a billing statement again from the company. In -/-/- I received a phone call from the company stating that I owe $3300.00 ( appx ) and that I need to make payment. I told the company that the cards were destroyed and that I requested to have the account closed prior and that I was not responsible for the charge... |
Barclays Credit card billing disputes January 7, 2016 - Last year, I asked that the ( at the time ) - - - ( now the - ) take me off of automatic enrollment so that I would not be charged the automatic $ - yearly fee. Yesterday, I looked at my monthly statement, and not only had Barclay 's ( presumably the organization responsible for overseeing the card payments ) deducted $89.00 from my account again - they had done so twice. A total of $170.00 was taken out of my account without my permission - despite having spoken to a representative last year and requesting that I be taken out of auto enrollment. Although I called them and m... |
Barclays Credit card billing disputes January 7, 2016 - I opened a U.S. airways credit card about a year and a half ago. 1. I never received my original card. I never activated my original card. I forgot I ordered the card because I never received it or activated it. 2. I received an overdue bill for the credit card. I accrued a late payment charge because the card had an activation fee of around $100.00 dollars, and thus started with a balance. 3. Upon receiving the overdue account notice, I immediately called Customer Support, and told them I never received the card. I pay the orginal $100.00 activation fee to clear the balance. They se... |
Barclays Credit card billing disputes December 9, 2015 - BARCLAY BANK issued a - - credit card to me and within a few months I received several unauthorized charges. Many calls were made to correct this over a few months. Reassurances were made by many representatives that the charges would be corrected and the account was closed for safety purposes. Yet the charges continued and the calls to Barclays continued. The last correction was for $49.00. Two months later I received an email for a late balance all regarding this $49.00 and interest and multiple late fees. A bill that I was guaranteed had been removed after several more calls. I am... |
Barclays Credit card billing disputes December 5, 2015 - To Whom it may concern, I am extremely unhappy with the recent finance charges charged to my Barclay card account. I applied to this card via - solicitation. When I applied, I was under the impression I had 18months at 0 % to pay this off. Apparently, I had only 12 months at 0 %. Which was not made clear whatsoever! This is the first card I 've done online statements with and never checked them because I always pay each month on time and thought I had 18 months to pay it. I received no notification via mail, phone or online saying my 0 % was expiring. The only reason I noticed something was... |
Barclays Credit card billing disputes December 4, 2015 - - -, 2015 I reserved - seats on - flight to New York through -. for $1100.00. - - declined the charge without notification to me to approve the charge. 10 hrs later my card was declined so I called to find out master card had put a hold on my card suspecting fraud at -. At - I called them to find out they had put a hold on my card and said they would then approve the charge. Assuming all was well I went about my business. But the next day I decided to be sure the flights were paid for to find out I had to use that day cost of flights and it was $240.00 more. -... |
Barclays Credit card billing disputes December 3, 2015 - I signed up for a financing office through -, serviced through Barclaycard US and the user agreement and deferred interest was not clearly explained or stated as I was mislead to think that it was an non interest incurring financing period, not a deferred period. I would have never signed up for the promotion had I known it was deferred. I was charged $490.00 of interest on a product that I did n't think would be accruing interest until the no interest period ended. I do n't feel as though I should be responsible for this mislead charge. Their claim is that this is stated on my paper bill... |
Barclays Credit card billing disputes November 29, 2015 - This whole practice seems predatory in nature. Barclay did not send statements via the mail, I did not activate the new card sent in -, and they rebranded the card to - vs combine with - card - this is confusing, especially when they were selling these as if these programs were combining, not 'rebranding ' the - - card. On the plane, as the stewardesses told us about this, they even said they were combining as a way of selling the card to passengers. Barclay is giving incorrect information to consumers, and not billing properly. - - and - - have been saying they were... |
Barclays Credit card billing disputes November 28, 2015 - Credit card issuer is reporting inaccurate information to my credit reports in violation of the FCRA. ... |
Barclays Credit card billing disputes November 9, 2015 - I have been a very good customer to Barclay 's Card for a year and two months. The credit card company has not provided me with good service regarding a charge to the card which inevitably caused me to have to pay in excess of $190.00. Without any service for my protection in these types of disputes, I ended the relationship with the credit card company. ... |
Barclays Credit card billing disputes November 9, 2015 - In - of 2015 I had a large charge of $2400.00. from a vendor who I contacted to get a refund in -. Since the charge was on my - Barclaycard statement, I contacted their dispute department regarding this charge which they said do not pay until dispute is resolved.- statement reflected no credit. Then - received a letter from Barclaycard 's dispute dept that $2400.00. credit was issued twice therefore I owe them this money. My previous bill was $520.00. now amount due by - of - is $4600.00. My complaint is I think Barclays mishandled the funds in order to make a very... |
Barclays Credit card billing disputes November 6, 2015 - An unauthorized charge appeared on my credit card statement from - - in the amount of $29.00 ( on -/-/2015 ) and I am having trouble getting credit card company Juniper/Barclaycard to remove the charge from my statement. I never authorized the charge. ... |
Barclays Credit card billing disputes November 5, 2015 - Barclaycard # -charged me a $1000.00 as a transfer from another card that had a - balance. Barclay refused to call the new company to correct this error. I made the call to the previous company and was able to obtain a check for $1000.00. Barclay rep told me in - that once the funds were received they would credit the card $30.00 free plus any more fees/chargesAs of today, they have not and refuse to correct their error. Today the balance is $ --Balance $56.00, $37.00 late fee, interest $1.00. All I want is to have the charges reversed and corrected from my credit re... |
Barclays Credit card billing disputes November 1, 2015 - Barclaycard contacted me in -/-/- and asked if the charges on my account were authorized by me and I said no they were n't. They issued me a new cards and said that they would credit my account the $210.00 that was unauthorized. I have contacted them on five separate occasions and they still have not credited back my credit card nor have they sent me any correspondence ... |
Barclays Credit card billing disputes October 20, 2015 - I submitted a payment with Berkley - for - on -/-/2015 through my credit union checking account. The payment confirms the last - of the checking account number. My bank informed me that - tried to run it through my savings account. The payment was declined and I was accessed a fee by my bank. My bank waived the fee as the fault was not mine and informed me I needed to contact visa and tell them to be sure to rerun it as a checking account. After numerous calls to Berkley all I get is that the payment was honored, they did not submit it through savings, and there is nothing th... |
Barclays Credit card billing disputes October 8, 2015 - I had a promotional balance that expired -/-/2015. The -/-/2015 statement balance was -. I paid the full statement balance in - - and -. Barclays did not apply the payments to the promotional rate and instead applied it to charges that were made after the statement generation date and not do an payable until the next statement generated. I was charged - in interest on - - -. I was told they were allowed to apply my payment to charges made after the statement generation date and not to the promotional balance which was paid in full - times prior to expirat... |
Barclays Credit card billing disputes September 26, 2015 - I have a - - - credit card offered through Barclay Bank. I never authorized automatic renew of my - - - membership charged to - - - credit card. Barclay Bank charged $25.00 automatic renew fee and refused to issue refund. ... |
Barclays Credit card billing disputes August 21, 2015 - I began contacting Barclay/Juniper for an account I had in -/-/-. I had filed bankruptcy in prior years and came to learn three years later that Barclay/Juniper ( amongst others ) had increased my interest rate from or about 3.5 % to over 29 %. At no time did wIe miss or was I late on a payment. Barclay/Juniper, along with several other credit card providers, discovered the bankruptcy, in which I did NOT include any credit card debt I owed, and started slowly increasing the interest rate. After several years of paying the invoices I discovered the large increase and notified each credit c... |
Barclays Credit card billing disputes August 18, 2015 - On Friday, - -, 2015, I called the phone number on the back of the - - - - issued by Barclays Bank Delaware to determine if our family 's checked bags on a forthcoming trip to - - - would be free based on the terms of the credit card. The Barclays customer service representative told me that up to one checked bag would be free for the card holder as well as one per each passenger traveling with the card holder. Based on this information, I packed four checked bags as we were traveling with the cardholder and three additional passengers. In addition, in response to my... |
Barclays Credit card billing disputes August 16, 2015 - I transferred a $6700.00 balance to my Barclay - credit card in -, 2015. I transferred what I thought was that balance plus some ( $6800.00 ) OUT of the account 14 days later. Now EVERY SINGLE MONTH since I 'm charged interest on that Barclay card even though I pay off my statement every month. When I called the card company, they said that even though I transferred out the amount that I transferred in, they see it as I still owe interest on that money. They said that the only way to make it go away is that I pay off my statement balance AND any transactions that occurred AFTER the c... |
Barclays Credit card billing disputes August 14, 2015 - I have received a duplicate charge on my - - Credit Card. Barclay card has submitted me documents pertaining to the charge. I filled out all valid info and wrote detailed info as to why it was duplicated. I also showed what card they processed the refund on my contract. Barclay is telling me that they received my fax after the allowable time and will not process my dispute. They charged it back to my card and accrued higher interest adding to extra income on their side. I do not believe this is within the guidelines that a credit card company is suppose to act. I received the - letter... |
Barclays Credit card billing disputes August 4, 2015 - After - refused to fix, replace or refund charges they made to my Barclaycard - for some unusable equipment and service that could never happen, I called - to try to open a dispute. On -/-/2015 at -, - , Employee ID : -, took my complaint and said she would be back with a case number. When she returned, instead of giving me a case number, she conferenced - of - on the line. A little way into - and my argument, I realized - had already hung up the phone. I hung up and called Barclaycard back, and -, Employee ID : - tried to get - on the line again. I... |
Barclays Credit card billing disputes July 30, 2015 - I made a downpayment on a car for my daughter over the phone for $1100.00. I faxed the credit card number to the merchantd asking that it be put on my card. The credit card company put it thru as a cash advance and charged me $50.00 fee plus $17.00 in interest. I contacted them and told them that I did not authorize it as a cash advance. I have plenty of cash and would never take out a cash advance for anything!. They said that the merchant put it thru as a cash advance and that they could not reverse the fees. I told them this was an unauthorized charge and that I would not pay the fee ... |
Barclays Credit card billing disputes July 19, 2015 - In -/-/-, I filed a billing dispute with Barclay Card for a $99.00 charge to my credit card on -/-/- by a merchant called -. I informed Barclay Card that I had tried to resolve the issue with the merchant but the merchant was unresponsive. I provided Barclay Card with documentation in the form of a -/-/- - e-mail stating that if I signed up for - on that day, the second month would be free to me and - would not charge me a monthly membership fee until -/-/-. I also provided Barclay Card with an e-mail confirmation proving that I did in fact sign up with Class ... |
Barclays Credit card billing disputes July 17, 2015 - On - - 2015, I was visiting - ( - ). I took a taxicab there, from the center of the city to my hotel. This should have cost not more than $20.00. The taxi driver insisted that I pay by credit card, took my credit card and returned it to me. I did not sign anything. Shortly thereafter I was told that the driver had in fact charged $510.00 for the ride. On the very same day I called the credit card company ( Barclaycard from Barclays Bank Delaware ) to complain. They said that they would look into the matter and would let me know. Three months later, ( as of - - ) they are ... |
Barclays Credit card billing disputes July 3, 2015 - Complaint against Barclay MastercardThe transactions listed below are how they show on my statement : On - - : wrote a check $6200.00 to make payment on bill ( note : i wrote numbers correctly as $6200.00, but mistakenly wrote words out to read - - and - dollars '' ) ( so that amount $6000.00 should be the correct amount credited as my payment ) - ARC Payment received '', account credited $ - encode error '' account debited $ - misposted payment '' : account credited $ - ARC Pay returned per bank : - Encode Error Returned : account credited $ - Encode... |
Barclays Credit card billing disputes July 1, 2015 - I have an - - Mastercard through Barclay 's bank which is supposed to give me - free piece of checked baggage on a - or - - flight. I was charged for baggage both legs of my rountrip flight. I called Barclay 's bank and was told i should call the airline. Since Barclay 's is the card company, and they sold me the card with the promise that i get - checked bag for free, i feel like it is the card company that should reverse the - $25.00 charges. They say the fine print requires that i make the reservation using the card, but the brochure that came with the card simply ... |
Barclays Credit card billing disputes June 19, 2015 - There are a few transactions at issue, all of which I brought to the attention of Barclay 's - month ago, on -/-/15, and about which I have repeatedly written them, without receiving a single substantive response or explanation for why these charges are on my card. First, on -/-/15, - transactions appear on my account. - of them, for ( - $30.00 ) from -, is correct. That was a merchant refund ( minus shipping costs ) for a $35.00 purchase I made at - on -/-/15. However, the - transaction listed on my account on -/-/15, a POSITIVE charge of $30.00... |
Barclays Credit card billing disputes June 18, 2015 - On - - 2014 I cancelled my credit card with barclays bank. I just received a collection notice from - wanting -. I called Barclay bank they say that a bill was paid over a month after the card had been cancelled for -. They never contacted me about the bill. I asked them for the phone # and address they had and it was correct, I asked them why they never contacted me, they did not know. I said i would pay the -, they said they could not deal with me that I have to deal with the collection agency. The collection agency wants - and will not deal. I asked if I pay the - wo... |
Barclays Credit card billing disputes May 4, 2015 - I have an LL Bean Visa Card issued by Barclaycard. I pay more then my monthly balance each month. This month I receive my statement and it shows a past due amount for - and a late fee. I paid - 's payment on - -. When I called the company to inquire about this, I was told that I paid my - 's payment too early, so now it is late. I now owe - 's payment and - 's payment. I think this is an unfair business practice and I believe I should have been notified that if I paid a payment too early ( even though we are in a whole new month ) then it would be considered late. ... |
Barclays Credit card billing disputes April 20, 2015 - A fraudulent charge appeared on my credit card. I have been trying to get Barclay 's to address this issue. I have sent - letters and called - times. I have not received any documentation from them, any notification from them, nothing. When I call to try to find out what they are doing I get the run around. They are trying to drag this out past the - period where I can dispute the charge. They have offered no explanation and no help, I just keep getting bills and when I call to ask what is going on I am told the department that handles is is n't answering their phones. '' ... |
Barclays Credit card billing disputes April 19, 2015 - Carnival/Barclaycard Master Card was never received, The account was sent to - - - , -. The error was the address was incorrect and no billing nor - was ever received. The total amount is -, - sent me copies of the bills. I called Barclay and spoke to a - - who told me he had the correct address. I had made payments toward the bill. I request to speak to a manger and no one has called me back. I owe for a acupuncture session, not sure what else it totaled to the amount. My credit score has changed, because of this error. My credit cards credit amounts are being reduc... |
Barclays Credit card billing disputes April 16, 2015 - I was charged for a transaction I did not agree too for a Hotel booking -. A day later, I receive an email stating I did not show for a hotel stay and was liable for $54.00 in cancellation charges. The hotel then charges me $ -, which does not align with what I was liable for '' in the email. I disagree with the initial charge, and also with the amount that was charged. I then contacted Barclays to dispute the charge. I was refunded the amount and told an investigation was open. About a month later, I received a call asking for more information. I provided the requested information to... |
Barclays Credit card billing disputes April 9, 2015 - I purchased an electric shaver from - on - -, 2014 for $63.00. It was lost in shipping and I never received it. I contacted - on - -, 2014. They agreed the item was lost in shipping and shipped a - shaver. They also granted me at $7.00 credit for my inconvenience. I received the - shipment, but never the -. My spouse did n't like the shaver so I returned it. Despite at least - phone calls to EACH - and Barclays, they keep recharging me for this item. I have NOTHING. I returned the - item I received. I am out $77.00. I can not keep calling. This MUST -... |
Barclays Credit card billing disputes April 7, 2015 - Barclay 's Bank, issuer of USAir MasterCard, continues to make harassing collection calls ( twice today already -/-/- ) for an unauthorized charge and late charges on the closed account of my elderly mother with whom I hold power of attorney despite:1 ) original charge disputed in writing on -/-/- and card cancelled by consumer in - -. ( Item was refused, unopened and returned to merchant ) 2 ) Merchant - rebilled on - -, - the refused, returned and unopened item from the - -, - charge although the card was already cancelled in -/-/-,3 ) The -/-/-... |
Barclays Credit card billing disputes April 3, 2015 - I have paid Barclay bank - for - months. I have paid what I believe to be the monthly charge plus extra toward my past due balance. I have a statement sent to my email monthly from Barclay with a link to log on and see statement. I do not remember my log on information. I have called the company to request help and am directed to a collection agency that will not give me my full account information or any other assistance to log on and see account. They state they do not have access to that information as they are a collection agency. They will not connect me to Barclay Bank to request a... |