Barclays Credit Card Complaint

Barclays Credit card department,

Billing disputes Pennsylvania

On Friday, - -, 2015, I called the phone number on the back of the - - - - issued by Barclays Bank Delaware to determine if our family 's checked bags on a forthcoming trip to - - - would be free based on the terms of the credit card. The Barclays customer service representative told me that up to one checked bag would be free for the card holder as well as one per each passenger traveling with the card holder. Based on this information, I packed four checked bags as we were traveling with the cardholder and three additional passengers. In addition, in response to my inquiry as to procedure for claiming the benefit, the Barclays customer service representative told me that on the day of travel, all I would need to do was show my credit card to the - Airways desk agent and s/he would waive the per checked bag charge of $25.00. On Sunday, - -, 2015, we went to the airport for our flight. There was a long line to check in and we were told by the one and only - Airways agent supervising check in that we would first need to


in, we understood that we first needed to check in at the kiosk to be able to even get on the line to check bags. There was no - Airways representative in the kiosk area to answer our questions. When we got to the front of the line to check our bags, we were told by the - Airways representative that we had incorrectly paid the fee at the kiosk and that we should have entered 0 '' checked bags. She said that now that we had paid the fee in the amount of $100.00 we would have to call the number on the back of the card to get the charge reimbursed. I argued with her that I had called the number on the back of the card two days earlier and was told that I needed to show the card to her. I told her that we were being sent in circles between the Barclays card representative and herself. She then asked me if I wanted to get on the flight or not but that if I did I needed to step aside. I took that as a threat and felt as if I had no option but to call the number when I returned. At no time did the - Airways representative indicate that the baggage fees were not reimbursable ; rather she simply indicated that she did not have the authority to reimburse us the money. She represented to me that I could get the $100.00 credited to the card by simply calling the number on the back of the card. With that understanding, I relinquished my bags and boarded the flight. I again paid the $100.00 checked bag fee in -, - - - upon my return based on my reliance on the information provided to me by both the Barclays customer representative I had spoken with on - - -, 2015 and the - Airways representative I had spoken with on - -, 2015. I called to have the amount reimbursed on Tuesday, - -, 2015. I was told by each of - - representative - - - - as well as the Barclays credit card representative - -, ID # - ) that while I may have been given misinformation by - their entities, I was not entitled to a refund per the terms and conditions of the credit card. If I had been given the correct information by the credit card representative on Friday, - -, 2015, I would have brought four carry on bags and would not have incurred the cumulative $200.00 charge. Each of Barclays and - Airways employees fraudulently induced me into spending $200.00 by providing me inaccurate information.