Barclays Credit Card Complaint

Barclays Credit card department,

Billing disputes Washington

In - 2015 my daughter and I took at trip to -. It was all prepaid through -. The 2nd day we were there, we were told in order to make room charges we would have to have a credit card on file. So we did that. At the end of our stay we had $26.00 in room charges. I signed the charge slip, then signed a credit slip to refund the $6500.00 pesos hold The - - placed on my card. All seemed to go smoothly. When I received my credit card statement, not only did the hotel charge me the $26.00 but also charged not credited me the $6500.00 pesos ( $440.00 US dollars ). I called my credit card company right away, told them the circumstances. We filled a dispute right away. On - -, 2015 Barclay Bank issued me a credit of $440.00. At this point I believed everything was all good. On - -, 2015 Barclay recharged me the $440.00.


I explained I signed a credit slip and there was no exchanged of goods the $440.00 is a fraudulent charge. After months and hundreds of phone hours with Barclay Bank I filled a complaint with Washington State Attorney Generals Office. Since Barclay did not reply in a timely fashion nothing ever happened. I started contacting the - - myself. After being transferred around a bit and about a week I was told my money was credited back to my credit card. Again calling Barclay bank I was told no the money was never credited. Now I have emails from the hotel admitting a credit was due to me, again Barclay bank would not help me with this matter tell me my money was in - and to bad for me. I the wrote a letter to the President at Barclay back with no reply. Then out of the blue, - - called me from the office of the President at Barclay Bank because of the complaint I filed with the Washington State Attorney General. After months dealing with her and all was in agreement I was owed the $440.00 it was still never credit to me. I received a letter from - - closing my case. So I started calling -, talked to - there for another few months he told me they were escalating my case. I just recently found out - is an intern and is doing nothing. Someone at the Attorney General 's Office gave me the information to this website, so here I am filling a complaint with you. This is just the cleft notes version, because I have spent hundreds of hours trying to get my money back. You are my last hope.