Barclays Credit Card Complaint

Barclays Credit card department,

Billing disputes Illinois

I was charged for a transaction I did not agree too for a Hotel booking -. A day later, I receive an email stating I did not show for a hotel stay and was liable for $54.00 in cancellation charges. The hotel then charges me $ -, which does not align with what I was liable for '' in the email. I disagree with the initial charge, and also with the amount that was charged. I then contacted Barclays to dispute the charge. I was refunded the amount and told an investigation was open. About a month later, I received a call asking for more information. I provided the requested information to a rather unprofessional, uniformed member of Barclays team who told me I would need to destroy my card and receive a new -, and that the information provided was sufficient to move forward with my dispute. Then, 2 days later and without notice,


case or change the amount charge to the previously quoted $ -. This supervisor was rude and very argumentative, and also claimed to waive a fee that I was not charged ( Annual Fee ) to make things right with me, even though I had already cancelled the card and no longer owed the Annual Fee. The deceptive practices of this supervisor '' was appalling and the unprofessionalism of Barclays as a whole disguising.