Barclays Credit Card Complaint

Barclays Credit card department,

Billing disputes California

It has taken 9 months ( and counting ) to resolve a simple fraudulent charge dispute, which is not an acceptable business practice from my perspective. Upon discovering a fraudulent charge on my credit card ending in - on - -, 2015 in the amount of $350.00, I submitted a dispute ( case - ) and replaced my card. Although I was told that the disputes and security departments would follow up, I did not hear back from Barclaycard and had to call back on - -, 2015, I spoke with a phone agent ( - or - ), who informed me that my account ending in - would be credited within - hours. I have neither received a credit, nor have I used my Barclay credit cards until this dispute is fully resolved. I am looking for immediate resolution of this issue and disbursement of $350.00 plus interest accrued during the 9 months of this dispute.