Barclays Credit card department,
Billing disputes North Carolina
I purchased a timeshare on -/-/2014 the salesperson said we had to fill out a RCI MasterCard application to purchase the timeshare. I was declined for the MasterCard so I bought it with my - bank card. Promises and guarantees where broken so the vendor said they would credit the - for the total amount we paid. On -/-/2014 the vendor opened the RCI MasterCard and charged me the cost of the Timeshare without my approval. I never consented to the new charge and never signed a credit receipt for the purchase. I have disputed the charge with RCI and each time they just ask for more and more information then lose it or not read it. They tell me deal with the vendor but the vendor does not respond. RCI told me there is nothing they can do for me anymore. They do not care that the charge was fraudulent.
Barclays customer in North Carolina
Jan 29, 2016
* Source: CFPB Complaint Database
Barclays response to complaint:
Closed with explanation
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