Barclays Credit Card Complaint

Barclays Credit card department,

Billing disputes California

This whole practice seems predatory in nature. Barclay did not send statements via the mail, I did not activate the new card sent in -, and they rebranded the card to - vs combine with - card - this is confusing, especially when they were selling these as if these programs were combining, not 'rebranding ' the - - card. On the plane, as the stewardesses told us about this, they even said they were combining as a way of selling the card to passengers. Barclay is giving incorrect information to consumers, and not billing properly. - - and - - have been saying they were combining their miles program for a while ( year maybe? ) My - - card was paid off until -. I did n't realize I used that card ( maybe pulled it from my wallet on accident ) in -. They now go by - - -, which I 'm unfamiliar with because a ) they told me they combined programs b ) they were emailing me - - statements until -/-/-, but since -/-/- were simultaneously emailing me under - emails - the VERY similar names confuse people about this program, especially since


cancelled the - - card so when I call it says it 's not active so I believed their statements saying it combined. In -/-/- I called after seeing a negative hit on my credit. The gentleman said he would mail me statements and said they mailed a card to me in -, but it was not activated. I paid what was due and waited for statements. Today, - - I looked at my credit and see negative entries by Barclay again. I called and the - lady said it was - card again. After some arguing, she put me on hold, did research and came back on the line apologizing saying it was - - but she could n't help me. She transferred me and the line disconnected. I called - more times and still disconnected upon transfer. I have call logs on my phone. I tricked the system and talked Dol on the - call who was disbelieving of most of what I explained. I had to prove to her that statements were changed from email to mail in my previous disconnected call from the morning ( she said there were no notes and no way of verifying. ) I was transferred to a supervisor - who confirmed she could see the change. The supervisor - ( id # - ) told me : a ) I could write their - Credit Bureau Disputes deptmnt, but no email or calls b ) she could n't give me my account number, I do n't have a card, so she 'll mail it to me ... .then I can use that to mail a letter to -. This whole dispute is based on the fact that they did n't mail me a statement, but they want me to use mail and wait for more mail? c ) She said they could correct bank errors but was n't at first inclined to consider this a bank error. After some back and forth, she said she 'll have a manager call back but hers, - - whom she had just talked to, was no longer available. She 'll have them listen to the - call, and then consider reversing on my credit if I did ask, and they did say they 'd mail the statement. I obviously ca n't listen to that same call so have to 'trust ' whoever listens to that call. I asked her to listen to it now. - said she ca n't do it given their policy. I 'm waiting a call back, but again, this process seems very predatory and in this case, was also a banking error that caused the issue on their part. They so far have not admitted to any error and I 've now reached out to them on multiple occasions to resolve this issue.