Barclays Credit Card Complaint

Barclays Credit card department,

Billing disputes California

In -/-/-, I filed a billing dispute with Barclay Card for a $99.00 charge to my credit card on -/-/- by a merchant called -. I informed Barclay Card that I had tried to resolve the issue with the merchant but the merchant was unresponsive. I provided Barclay Card with documentation in the form of a -/-/- - e-mail stating that if I signed up for - on that day, the second month would be free to me and - would not charge me a monthly membership fee until -/-/-. I also provided Barclay Card with an e-mail confirmation proving that I did in fact sign up with Class Pass on -/-/-. Subsequently, I received a -/-/- letter from Barclay Card which stated that Barclay Card 's investigation could take up to 45 days. I waited well over 45 days and when I did not hear back, I called Barclay Card around -/-/2015 and was told that Barclay Card had closed my case without resolving it and without informing me. Misleadingly, my Barclay Card billing statements still included an untruthful note that they were still investigating my billing dispute. Then, I faxed Barclay Card again and asked that my billing dispute be re-opened. Unfortunately, Barclay Card responded by sending a letter to me on -/-/- stating that Due to the length of time that has passed since this charge posted to your account, we are unable to take further action on this disputed charge. '' I timely filed my dispute yet Barclay Card is now saying that they can not do anything about the disputed charge because it is too late.