Resources for resolving common issues with Citizens Financial Group, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Citizens Financial Group, Inc. and work to get a response. After your complaint is forwarded, Citizens Financial Group, Inc. has 15 days to respond to you and the CFPB. Citizens Financial Group, Inc. is expected to close all but the most complicated complaints within 60 days.
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CITIZENS FINANCIAL GROUP, INC. Consumer Loan managing the loan or lease April 21, 2017 - A loan was opened to purchase an - on installments thru - . - finances the phones via Citizens One. Order # - was placed on -/-/- with - . Due to issues activating the phone on - - I cancelled the order and - issued a full refund on -/-/- . Citizens One op ened an installment loan for the purchase amount. Loan # - and began billing my credit card for monthly installments. I was bill ed 3 consecutive months for a phone that was already fully refunded back in - . I was able to have payments stopped the end of - and... |
Citizens Financial Group, Inc. Money transfers money was not available when promised January 8, 2017 - -/-/- I had wired funds to my step brother in -.I had used wire services of Citizen bank.As of today -/-/-, 6 weeks later the funds has not been received.I had talked to various people at their wire department since - have been getting conflicting answers from them at the very least and some of them were just plain rude.The - people I talked to most are - - and - ' ( who did not want to give me her last name ) .I had requested them for an identifying number so that recipient bank can trace the money.But all - said was'- ( intermediary bank ) told my brother to... |
Citizens Financial Group, Inc. Credit card advertising and marketing January 5, 2017 - I am a Citizens Bank " Cash Back '' Credit Card holder. I pay my balance monthly, an investigation needs to be launch as to certain features of the Credit Card do not or are not recognized by the bank. Citizens needs to stop advertising the credit card as a " cash back '' credit card when they fail to give cash back as in comparison to a - - credit card/ cash back or a - -, ca sh back credit card. The features that they consider to offer the cash back allowance on, Gas, groceries, restaurants and types of entertaining, are not or do not meet their standards towards a cash back awar... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker December 1, 2016 - I began a refinance with Citizens Bank. I paid a $600.00 good faith deposit. Citizens sent out an appraiser who gave an extremely low appraisal ( $160000.00 ) on my home. As a side note, I restarted the refinance process with - and got the house appraised at $200000.00. The low Citizens appraisal meant that I could not go forward with them as the loan products they offered based on that low appraisal were not satisfactory to me based on what we originally agreed to. I asked them to then refund my deposit and they refused. I took this up with Citizens and ultimately, they claimed the n... |
Citizens Financial Group, Inc. Credit card closing/cancelling account November 23, 2016 - I previously had an account with Citizens Bank ( previously Charter ). The account came with a credit card WHICH I NEVER USED. I closed my accounts ( CD/Checking ) with citizens a couple years ago-forgetting about the charge card because I cut it up upon receipt. About 2 months ago, I received a letter from the bank stating they were increasing my credit line. I immediately contacted them and told them I do not have any accounts with them The man said, " we do not automatically close the charge card ''. I explained that I have no idea what the card number was nor do I know what my account # wa... |
Citizens Financial Group, Inc. Credit card other November 22, 2016 - This account was opened in -/-/-, in a bank branch near -, NY - - I believe ). The bank 's - was - - at the time, perhaps a new - there now -. We ( my partner and - - went to open a new account. While we were there, something popped up on her computer screen that said I was eligible for a - $ unsecured credit card. Making that decision on the spot was stressful, in that I prefer not to do such a thing. We were interested in building credit towards a mortgage in the next few years, so the limit and it reporting to both our credit reports was important to us... |
Citizens Financial Group, Inc. Student loan can't repay my loan can't decrease my monthly payments November 17, 2016 - I filed a complaint already about this company not allowing me to reduce my monthly payments, and only giving me options that would still take all of my money from me. A week or so after filing the complaint, I got a call at a very inconvenient time and asked that they call me back the beginning of the next week. Two weeks later and they still have not called me. I tried emailing them regarding the status of the matter, and their contact page will not allow me to send an email. Whenever I call I am just left on hold for what seems like hours. It 's very apparent that they are trying to avoid... |
Citizens Financial Group, Inc. Money transfers money was not available when promised November 5, 2016 - Dear Sir/Mam, I am writing to you in regards for an issue involving the wire transfer of $2000.00 to my Beneficiary 's account who holds an account with the - bank located at -, - branch. I hold an account with Citizens Bank located at - - -, - - - -, MA, USA. Since two months were over and as the money transferred from my account to the beneficiary 's account was never credited to his account under the specified period of time ( reason still unknown ), I had to recall the wire transfer with the help of Citizens Bank back to my account but neither the money ha... |
Citizens Financial Group, Inc. Student loan can't repay my loan can't get flexible payment options November 3, 2016 - I am a graphic designer making $31000.00 a year ( before taxes so closer to $28000.00 ) with normal expenses ( food, rent, utilities, car payments, etc. ) and have not been able to get help on working out an affordable payment plan. My parents signed me up for these loans. Citizens Bank ( the loan company ) uses a service called - - for payment and are almost impossible to contact for help with loans. They allowed me to push back my loan payments by 6 months after I sent a hand written letter explaining that I can not afford the payments ( a monthly payment of $530.00, keep in mind... |
Citizens Financial Group, Inc. Credit card overlimit fee September 19, 2016 - I have a Citizens Bank credit card. I have not made a purchase on the card since - 2011. I have the payment auto deducted from my checking account. The way this card is set up you can only have the minimum payment deducted or the full balance of the card. I had, the minimum payment deducted every month. Somehow with no purchases made the interest took the balance over the credit limit. Seven times in the past year they have charged me, a - fee. Called them, they said they would credit me - fee. I do not understand how you can make a minimum monthly payment and the card went over the ... |
Citizens Financial Group, Inc. Credit card advertising and marketing September 18, 2016 - In -, 2016 I received an email from Citizens Bank, -, CT instructing me to activate my credit card. I immediately called the bank and wrote them to complain about the email since I was not a customer of the bank. I spoke with - - - at Citizens Bank, - - - -, - -. I wrote her on - - asking who my socalled card was mailed to. I got no response to my letter. On - -, 2016 I received another email Instructing me to activate my credit card. I request that your agency investigate this bank to insure that this in not another scam similar to - - an... |
Citizens Financial Group, Inc. Money transfers other transaction issues September 14, 2016 - I have - accounts at Citizens Bank NA. I received my social security direct deposit and immediately transferred it into my joint checking account using my Citizens mobile app. After transferring, I returned to my accounts and noticed that nothing had transferred into my joint account. Instead, after some research, I discovered that it had been transferred into the overdraft protection associated with my joint account even though I have a - balance owed. I called the bank and informed them of this irregularity. I called to their attention that on the mobile app I used that that there is n... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low August 3, 2016 - Citizens bank deducted $1300.00 from my joint checking account. When I called they told me it was for an account that was in overdraft since 2007. I have no recollection of this account and wanted proof that i opened it, they said to contact the branch for that. The branch where it supposedly was opened no longer has those records. I have never been notified about this account. I have a joint account and recently opened a business account at this very branch and NEVER has this " bad debt '' account been mentioned. When I spoke with the Branch Manager he could n't find the account in his syst... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management August 1, 2016 - I have an account with Citizens Bank. I received a service fee charge on -/-/16. I submitted an email to Citizens to see why I was charged a fee of - and to find out why I was never notified by email or mail why I was charged this fee.I never received a response back as to what the fee was except that if I wish to close out the account I must submit a request. Today I received a notice in the mail stating I still have not satisfied the fee charge which caused my account to go negative. I decided let me check my account to see if I received a response, to no surprise no email and anoth... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 30, 2016 - On Monday, - -, 2016, my son deposited $500.00 CASH into a - ATM which was to be deposited into my Citizens bank account. Thinking that because it was cash, it would be available for use the next day or, 2 days at the most. Two days passed and the funds were still not available. I called my bank, Citizens and they told me that these funds were " on hold '' and would not be available until Monday, - -, 2016. Not only that, but Citizens could not give me an explanation as to why they would hold a cash deposit for this long period of time. This money was to be used for a bill tha... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low July 29, 2016 - I opened a One Deposit Checking account online with Citizen Bank ( -. - - - -, RI - ) in -/-/-, been doing all my transactions online or using debit card in - -, NY that I reside, received emails from Citizen Bank and downloaded my paperless statements. On -/-/- I received a letter dated -/-/- from bank indicating my account is overdrawn $120.00 urging me to make a deposit. I downloaded my latest -/-/- statement, it show that my account was overdrawn $2.00 on -/-/-, bank charged $35.00 overdraft fee on -/-/-, then... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 28, 2016 - 1. -/-/2016 : I wired money to a Citizens Bank account holder. The money was urgently needed. Mailing a check would be too slow. 2. -/-/2016 : Citizens Bank acknowledged receipt of the money. The money is " lost ''. 3. -/-/--/-/2016 : Daily follow-up with Citizens Bank . Money is still " lost ''. 4. -/-/2016 : Promised call from the Citizens Bank Office of the Chair by the end of the day was not received. 5. -/-/2016 : Continue to be at an impass. The money is not available to me or the specified policy older. Citizens Bank is not willing to anything but con... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 26, 2016 - My husband and I have joint checking account at Citizens Bank in -, PA. Last week he presented his payroll check to be cashed on Friday and it was denied. Saying that the funds would n't be available until SATURDAY! Never in our lives did we have a payroll check denied on a Friday. I was livid and called the manager. she made and exception and told me that everytime he would bring in a payroll check he would have to ask her to have it cashed on the Friday it was presented. The company he works for is actually only about - from the bank. No history of complaints, it 's just their POLICY! ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 21, 2016 - Citizens Bank monthly maintenance fee completely drained my account. This account had no activity for over a year. Had to make a overdrawn account payment to close the account. I recognize that the management of this account is my responsibility and obviously should have withdrawn the funds from the account. I also should not have signed up for paperless account statements. With paper statements I would have probably recognized the stupidity of not closing the account.... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 20, 2016 - Citizens Bank, allegedly from -, CT made a hard credit inquiry on me to -. This was not authorized and efforts to remove it are impossible. Their phones are just answering machine. This is illegal and I want the inquiry removed.... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 11, 2016 - Citizens Bank checking/overdraft acct no. -. On - - myself and husband applied for a Mortgage with - - - for a new construction home, to our surprise our broker had indicated that we would not be able to get the mortgage because their was a 30 day mark on our CBR for a line of credit at Citizens Bank the broker along with ourselves were shocked as this acct had been opened approx 16 years ago and has never been late. This was a surprise to both myself and husband as we had just applied and got financing, at an extremely low rate, due to our outstanding credit. After researchi... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 9, 2016 - Citizen 's bank refused to accept a check for deposit to my and my husband 's account that has been issued by - auto insurance company for insurance on my car because of my completion of driver 's defense course. Title deed on the car and the insurance policy is issued in the name of my and my husband 's living trust of which I and he are trustees and our adult children are co-trustees and I and my husband are managers of the trust.... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 7, 2016 - On - -, I was alerted to an ACH being drafted for $400.00 and immediately contacted both the company who processed the unauthorized transaction, and my bank. The senior banker in the branch advised me that it had not yet " hard posted '' so at this time, there was nothing she could do to stop it. I explained to her, in detail, that I have - accounts : - " catch '' account that all incoming money is transferred into, - " bill pay '' account that all debits come out of and - " holding '' account for the rest. I advised her, in no uncertain terms, that this unauthorized transa... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 7, 2016 - I have a premier checking account with Citizens bank in - - Ohio. The account is linked with several other accounts that have more than the minimum balance to keep it from getting charged a maintenance fee. Beginning -/-/2015, the bank, for no reason started taking out a maintenance fee of - dollars for a total of more than - dollars. I contacted the bank and spoke to the manager. She stated that it was their error and " - '' would contact me to handle it. - later called me and said that - charges amounting to - dollars would be refunded, but for policy reasons, no mo... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 5, 2016 - I received a letter dated - -, 2016 from Citizens Bank in regards to a deposit discrepancy. The letter stated that Citizens Bank credited my account $49.00 to correct the discrepancy, however, no details, date, or specific information was provided as an explanation. In fact, the letter was very elusive as to why, when and how the discrepancy was caused or detected at an unnamed later date. I called the number on the letter - asking for an accounting or date and reason for the discrepancy - the issue was escaladed to a supervisor, but no one had any specifics as to why, when or how t... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 30, 2016 - Received letter from Citizens Bank talking about a credit to my account because of errors in deposit amounts. No dates or deposit amounts included in letter. No way to tell if the amount credited is correct.... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management June 25, 2016 - All of sudden, I received an ATM card from Citizens Bank on - -, 2016 and then another letter following day that welcomes me for opening an account with them ( which I HAVE NEVER DONE ) and asking for my signature. So I called the - - - ( found on letter ). I told the Citizens Bank customer service how I have never opened an account with them and requested closing the account immediately but I was told I need to provide my social security number or somehow go to their branch somewhere in - to get any help. Either that, just cut the ATM card. How that solves any problem knowin... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 22, 2016 - I had attempted to obtain old account statements online from Citizens Bank, and a day or so later submitting the request I received a secure message through the online portal with a list of associated fees. When attempting to respond to the message, I received an error message that my response had not been submitted, so I called customer service. Customer service informed me they could only put a new request in on my behalf, and in roughly 48 hours I would receive a phone call with fees that I was required to agree to in order for the order to be processed. Over the course of the next week I h... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 15, 2016 - I opened a checking account with Citizens bank on - 2016 so I can get my social security payments deposited with them. On that day of -/-/2016 I deposited $45.00 check that I need it to cash. In - -, 2016 I received the letter from social security administration letting me know that they were going to deposit my benefits checks to the new account I opened with citizens bank.Social security administration told me in the letter that it can take 1 to 2 months for them to deposit my money. Yesterday -/-/2016, I went online to see my balance which was $1.00 before yesterday and... |
Citizens Financial Group, Inc. Money transfers other transaction issues June 11, 2016 - I have recently initiated an International Wire transfer ( - ) in my bank by filling in the Foreign Wire Request Form. It was accepted by a bank rep. It was on - -. Date the transfer should have been available to recipient is - -. As of today, the transfer has n't still reached them. In my bank they say the transfer is complete now. They called to double check the last name of the recipient saying their correspondent bank have probably made a mistake there. Yesterday, I asked them to open an investigation request to check the current status of the transfer.... |
Citizens Financial Group, Inc. Money transfers fraud or scam June 10, 2016 - My mom owns timeshares - at a place called -. She had been paying a monthly maintenance fee and had been researching ways to get out of the contract or sell them. Then one day she receives a phone call from a company called - - - and they offer her $56000.00 to purchase the timeshare. All they asked she do was send $5600.00 in fee 's to the closing company - - - and they would send her the funds from the sale. They communicate through email and they fax her official looking paperwork and my mom wires the money to - thinking they will send her the $ -. This wh... |
Citizens Financial Group, Inc. Credit card customer service / customer relations June 7, 2016 - I had an issue with a customer service group at the number listed on the back of my credit card. The rep could not resolve my problem, so I asked for a supervisor, which I was given. The supervisor did not resolve my issue. I asked for a manager. She refused to pass me to a manager. She stated she was the highest level of authority I could speak to. I asked for a corporate phone number. That was refused. I was given a physical office address to write and snail mail a complaint to. I contacted directory assistance, and the number listed for that address rings fast busy all day ( on purpose ). I... |
Citizens Financial Group, Inc. Consumer Loan problems when you are unable to pay June 1, 2016 - Initially when this loan started with RBS Citizens, I had contacted them to change my payment date as it was always on the - of the month. I kept getting told this was n't possible until I had my loan for a year from the - branch. In talking to someone from the - branch, I would get told get your account caught up and we will take care of it. This has gone on for several months and I still do not have a payment date change however this is not the worst of my issues. Approximately 2 weeks ago, I received a phone call from a gentleman, stating he was at my home to repossess my truck. I ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 31, 2016 - Citizens Financial Group is improperly assessing fees for Regulation D. The letter of the law clearly states that this regulation governs transfers " made by the depositor and payable to third parties. '' Citizens has assessed me and presumably all other depositors a - dollar fee for transfers made WITHIN THE BANK. Please prosecute them to the fullest extent of the law, and assure that the citizens of the - are refunded these millions of dollars in illegal fees which have been levied by the bank. Feel free to contact me by phone or email if a copy of my statement is needed showing proof ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 31, 2016 - Consumer Info : - - - - - - - - PA -. Bank Info : Citizens Bank - - - -, -, PA - ( - ) -. The bank manager was not available on -/-/2016, the Friday before memorial day weekend for me to discuss a dispute of charges with her. I spoke with licensed banker - ID # - - - and was told that I would not be charged an additional charge until I was able to speak with the manager on Tuesday, -/-/2016. I just spoke with this same banker, - - over the phone today ( -/-/2016 ), and she told me that she spoke with the man... |
Citizens Financial Group, Inc. Credit card transaction issue May 28, 2016 - i made the mistake of having - book me a flight/ hotel package with - Airline for a price of $400.00. The package was a - - - roundtrip with - nites at the - -. I should have none it was too good to be true. - called me up and bumped me off my flight. They offered to put me on another flight for an additional charge of $250.00. Initially I booked it but then i cancelled it because I suddenly realized I was getting - with my pants on. - offered me a - or - - -. I tried to use it for my trip but I could not get booked on the days I wanted to trave... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 28, 2016 - I want to call attention to what I consider to be a load of -. Currently, my checking account shows a direct deposit from my employer on - - ( today being - - ). Normally, I would not think anything of this, however it shows that amount as being available now. The last time this happened, I took Citizens Bank at their word, and operated under the belief that my money was mine to use. They proceeded to hit me with $100.00 in overdraft fees - for using money that they told me ( via their website ) was available. Out of the kindness of their collective heart, they refunded $35... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 26, 2016 - In -/-/- and -/-/2015, I ordered - items using my Citizens Bank debit card. The first was from - - for $910.00 and the second was from - for $130.00. Both of these items are being refunded to my debit card. However, I closed my Citizens bank account ~ 2 weeks ago and thus can not access the original card nor the account to which the funds will be returned. At this point, I have confirmation that the $910.00 refund has already been processed and a confirmation that the $130.00 refund is in the works. When I spoke to both companies, both said the same thing - that ... |
Citizens Financial Group, Inc. Student loan can't repay my loan can't decrease my monthly payments May 26, 2016 - I have a student loan owned by Citizens One and due to my worsening - - I have been unable to work for some time, I am receiving Social Security -, have been approved for a Federal - discharge, and approved by - for a full discharge of the student loans that they held. I asked Citizens for a compassionate review of my private loan ( about $43000.00 ) 2 months ago and they have n't responded.... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money May 23, 2016 - Dear - I gave a drive up window teller ( - - ) at the Citizens Bank on - - -, - Ma. $1300.00 cash in $20.00 bills on Friday -/-/16 at -. I passed a Citizens Bank check book with the cash into the drive up window box with verbal instructions to deposit $700.00 dollars into that check books account ( citizens went paperless and no longer has deposit slips so I gave the teller the check book temporally so she could have the correct account number ) and return to me $600.00 in large $100.00 dollar bills. I was was distracted because I got a cell phone call... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 23, 2016 - Received high fee for insufficient funds. I can not see, by way of my online account page, at which point I went below in order to incur the fee. I logged on - day to see a balance, - as yet " unposted '' items and - deposits by way of funds transfer ALL with the same date. I was told by a teller if funds are deposited on the same day - no fees will occur. Fees are WAY to high for many people who are banking and living at the very edge. Charge a fee that corresponds with the amount of interference the lack of funds meant to or affected the bank. Did my $2.00, $5.00 or $19.00 de... |
Citizens Financial Group, Inc. Consumer Loan problems when you are unable to pay May 19, 2016 - I have been requesting help from my financial institution since - - when my fianc was laid off from his job. I was told that I would need to make 12 payments before my account would be considered for assistance. I continued to make my payments and even more than the amount being requested to try and bring my car loan up to date. After experiencing - deaths in my family and my fiance still not finding work the payments I was being required to make are becoming harder and harder to make, I called in - and - - to request assistance. I was told to make another payment of at least... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 19, 2016 - I am buying a house in -, NH. The transaction is being facilitated by the attorney - -, - who has an escrow IOLTA account at Citizens Bank with a branch convenient to his office in -, NH. Paper checks payable to the IOLTA account in the amounts of $50000.00 and $ -+ from a - - - branch in - , CA , were generated on-line and physically deposited by - - - Citizens Bank at - on Friday, - -, 2016, with the expectation that they would clear any hold within 3 business days ( e.g. by close of business yesterday, Wednesday, - -, 2016 ). When an... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 19, 2016 - I am filing a complaint on Citizens Bank for the fees and charges I incurred that were not made availablre when i signed up for account... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 17, 2016 - Hello, On -/-/2015, I opened a new checking account with Citizen 's Bank in response to a promotional offer I received in the mail. The coupon mailer was titled " NEW TO THE NEIGHBORHOOD? '' and offered a $200.00 credit within 145 days of opening the account ( as long as few basic requirements were met ). Several months went by and I still had n't received the credit. Multiple calls to customer service agents, supervisors, and the branch manager confirmed that all conditions of the promotional offer were satisfied - yet for some reason the credit was n't being applied. Since then I... |
Citizens Financial Group, Inc. Student loan can't repay my loan can't decrease my monthly payments May 17, 2016 - - HAS FAILED TO ASSIST ME IN HELPING ME FROM DEFAULTING MY PRIVATE STUDENT LOAN. I HAVE TRIED NUMEROUS ATTEMPTS TO REACH OUT TO HELP BUT THEY KEEP INFORMING ME THAT I HAVE NO OTHER OPTIONS. I HAVE BEEN E-PERIENCING DEEP FINANCIAL HARDSHIP AND HAVE BEEN UNABLE TO AFFORD THE PAYMENT ON THE PRIVATE STUDENT LOAN. THERE HAS TO BE SOMETHING THAT THE FEDERAL GOVERNMENT CAN DO TO STEP IN AND HELP ME WITH THIS HORRENDOUS PRIVATE STUDENT LOAN THAT IS RUINING MY FAMILIES LIFE FINANCIALLY.... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 17, 2016 - I 'm having a problem with Citizens Bank and my account again.They have debited my account for $64.00 for a - overdraft. I had enough money in the account to cover the items and I also credited the account $1.00. When I called the - # the bank representative told me to read my account brochure and hung up on me. Please help me - this bank will take all the money I have out of my account and I have bills to pay.... |
Citizens Financial Group, Inc. Mortgage settlement process and costs May 16, 2016 - i had an equity line of credit from citizens my mortgage was from citizens one. my line of credit was for - of which i spent - and had a credit limit of - when i refinanced with another bank they not only took my - away without my permission they assesed me a charge of -... |
Citizens Financial Group, Inc. Bank account or service using a debit or atm card May 15, 2016 - Back on - -, 2016 someone someho stole my debit card. I had only $180.00 in my account. By the time the thief got through I was $1300.00 overdrawn. I filed a complaint immediately, the bank sent an affidavit which I filled out and returned. Then I called Card Services. They told me this would be settled in 5 to 10 business days. So here it is, - - and I 'm still waiting for my money. They claim they already returned $800.00 one day and $200.00 on another. But nowhere in my bank statements are these reflected. I 've called several times and half the time I get told to call t... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 10, 2016 - When I moved from - in - 2015, I set up mail forwarding with USPS. As part of that service I got to select coupons from various companies. I selected - from Citizens Bank which promised to pay me $200.00 for opening a new account provided I make a certain number of deposits or debit card purchases within a certain time frame. I printed the coupon from USPS and brought it to Citizens Bank when I opened my account. I met the required deposit/debit card terms & waited for the money to be deposited. In - 2015 I became concerned that the $200.00 had not been deposited into my acco... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 10, 2016 - Citizens Bank is closing my account, which I have kept in excellent standing, because they found I invest in -. I have a business account, which generates plenty of fees for them, especially wires. I send frequent wires to - in new york to buy -, which I invest in short-term. I buy it low, and then sell it higher than what I bought it for. I am registered with fincen and comply with all regulations for the state of Ohio and the USA. I have an anti money laundering policy and it is strictly enforced. I have a - company as well that uses the same account. What happened was I had as... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 7, 2016 - Citizens Bank allowed someone to cash a forged, year old stale check for over $1000.00. This person continued to cash stolen and forged checks until my account was wiped out. Had Citizens Bank exercised proper care, the theft would have been caught early. However, they continued to cash fraudulent checks until there was n't any money left. - times the amount of the check was over $1000.00 and six times they failed to verify the signature. I have copies of Citizens Banks own policies regarding cashing checks : they wo n't cash checks over 6 months old, and they require signature verifica... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 7, 2016 - My checking account was charged fees of - for - overdraft for 7 business day ( 9 calendar days ). On - my checking was assessed an overdraft fee of - for a check presented against my account ( - ) for $200.00. My balance was - after submittal. I received no notice in the mail on this item and was assessed - sustained overdraft fees during this period. The first was on - and the second sustained overdraft fee on - both for $30.00. I understand the initial overdraft fee being assessed of -. However, I find the sustained overdraft fees to be abusive and predatory... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 6, 2016 - Started a request to consolidate credit cards beginning of - 2016. Two months and about $1000.00. later which includes about $100.00 in fax fees we give up. Nothing but request upon request for money and paper work. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 4, 2016 - I received an offer from Citizens Bank for $500.00 to open a checking account. I opened the checking account, met the offer requirements, and then waited for my bonus. Citizens has never paid me the $500.00 bonus, citing " internal reviews '' every time I go to the branch to ask about the bonus or follow-up on payment. Meanwhile, I 've been charged $20.00 per month in service charges while waiting for this bonus for approximately 8-9 months. ... |
Citizens Financial Group, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - This matter is related to a HE Loan held by Citizen Bank ( aka RBS Citizens ). In -, approximately a week prior to the auto debit date of the loan I submitted a form through the local branch to change the auto-debit account. Unfortunately, Citizens bank incorrectly keyed the account number which resulted in my loan payment being delinquent. I received a call from Citizens Bank Loan Operations and after several follow up calls and verification that they had incorrectly entered the account number, Citizens Bank ensured me that everything had been rectified. I insisted on them taking a paymen... |
Citizens Financial Group, Inc. Mortgage loan modification,collection,foreclosure May 2, 2016 - My husband and I had a mortgage loan with - and a - mortgage with CCO Mortgage. We were in our home ten years and was never late on a payment, not once. I was laid off my job of 21 years and asked over an over again to refinance. I was told no by -. During this time the payment went up over - dollars because of the type of loan. That is one of the reasons we wanted to refinance the loan before this happened. We were also told you have never missed a payment so they are not going to help you refinance. We used all of our savings to keep things current. We tried next to do a modifica... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 1, 2016 - After an IRA CD matured, Citizens Bank associates, advised my - year old grandmother to deposit the money into her checking account instead of opening a money market IRA account. This caused her over $4000.00 in taxes, about 1/4 of the worth of the CD. When I called to speak to the manager he was unapologetic and lied saying he personally helped her, when in fact, a female by the name of - helped her. I 'd like Citizens Bank to pay my grandmother the taxes she had to pay, she does not have many assets and this tax bill was an extremely large payment for her to make. I understand that t... |
Citizens Financial Group, Inc. Student loan can't repay my loan can't decrease my monthly payments April 30, 2016 - My lender will not work with me in any way to make income contingent payments. My monthly loan payment costs more my wages for had of the month. This is causing undue burden on my family and making a living impossible. ... |
Citizens Financial Group, Inc. Mortgage loan servicing, payments, escrow account April 29, 2016 - In -, Citizens One Home Loans closed my home equity line of credit for further use. In - I paid off this line of credit. Their Lien Release Department never released the lien from my title. I am in the process of refinancing my mortgage and ca n't do so until the Certificate of Satisfaction is filed. This was requested - -, -. On - -, I was told they were in the process of preparing the certificate. on - -, -, I was told it was not done. How do I get them to clear my title? I have requested a Pay Off Statement, but since I do not owe any money, they will not do th... |