Citizens Financial Group, Inc. Money Transfers Complaint

Citizens Financial Group, Inc. Money transfers department,

International money transfer Money was not available when promised Massachusetts

Dear Sir/Mam, I am writing to you in regards for an issue involving the wire transfer of $2000.00 to my Beneficiary 's account who holds an account with the - bank located at -, - branch. I hold an account with Citizens Bank located at - - -, - - - -, MA, USA. Since two months were over and as the money transferred from my account to the beneficiary 's account was never credited to his account under the specified period of time ( reason still unknown ), I had to recall the wire transfer with the help of Citizens Bank back to my account but neither the money has been credited back to my account. Upon further searching, I was told by Citizens Bank that the - Bank had already sent the wire transfer money to - and - - - who acts as an intermediary bank in regards to the Citizens Bank has been waiting for - to respond to them in this issue. ( as informed by Citizens Bank official ) I would really appreciate and would be highly obliged if you could help me resolve this issue as soon as possible just because being a recent graduate, the amount of $2000.00 means a lot to me and the issue has taken a way longer than normal which in itself has been very stressful! Thank you!