Citizens Financial Group, Inc. Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

Citizens Financial Group, Inc. Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Pennsylvania

I have a student loan owned by Citizens One and due to my worsening - - I have been unable to work for some time, I am receiving Social Security -, have been approved for a Federal - discharge, and approved by - for a full discharge of the student loans that they held. I asked Citizens for a compassionate review of my private loan ( about $43000.00 ) 2 months ago and they have n't responded.

Citizens Financial Group, Inc. customer in Pennsylvania
May 26, 2016

* Source: CFPB Complaint Database

Citizens Financial Group, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Citizens Financial Group, Inc.Complaint HistoryComplaints1/20164/20165/201611/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Citizens Financial Group, Inc.Can't repay my loan100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCan't repay my loan0.1%5.2%0.4%4.8%88.5%1.1%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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