Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Deposits and withdrawals New Hampshire

Citizens Bank allowed someone to cash a forged, year old stale check for over $1000.00. This person continued to cash stolen and forged checks until my account was wiped out. Had Citizens Bank exercised proper care, the theft would have been caught early. However, they continued to cash fraudulent checks until there was n't any money left. - times the amount of the check was over $1000.00 and six times they failed to verify the signature. I have copies of Citizens Banks own policies regarding cashing checks : they wo n't cash checks over 6 months old, and they require signature verification on checks over $1000.00. I usually only wrote a couple checks a month and my handwriting is consistent. This person would return to the same location day after day, sometimes cashing multiple high value checks ( $500.00 and above ) at different locations on the same day, and no one at Citizens raised a


When I realized the theft and forgery had occurred, I contacted Citizens immediately. When I contacted them, I had $15.00 in my account. I was told by Citizens that my account was frozen due to the fraud, and no money would be allowed to be charged/withdrawn. Citizens continued to let charges go through until my account was negative, and then charged me ridiculous overdraft fees. Citizens has threatened to negatively affect my credit score as well because of the negative balance. I was informed that according to their policies, I would immediately be refunded the last 30 days of fraud. That was last - 2015 and I have yet to be refunded anything. I have repeatedly contacted Citizens Bank and demanded my money back and they are giving me the run around. I am a single mother and I worked hard for my money. They allowed over - obviously forged checks to be cashed on my account and wo n't take responsibility for failing to follow their own internal procedures and provide a reasonable protection of my money.