Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Using a debit or ATM card New Hampshire

Back on - -, 2016 someone someho stole my debit card. I had only $180.00 in my account. By the time the thief got through I was $1300.00 overdrawn. I filed a complaint immediately, the bank sent an affidavit which I filled out and returned. Then I called Card Services. They told me this would be settled in 5 to 10 business days. So here it is, - - and I 'm still waiting for my money. They claim they already returned $800.00 one day and $200.00 on another. But nowhere in my bank statements are these reflected. I 've called several times and half the time I get told to call their claims department. I 've also called claims a bunch of times, stayed on the phone on hold for a half hour, using up my cell minutes, and no one ever answers. Sounds like the bank is scamming me. Am I ever going to get my money, or am I being ripped off twice? Any help you can give will be gladly welcomed. Thanks.