Citizens Financial Group, Inc. Credit card department,
i made the mistake of having - book me a flight/ hotel package with - Airline for a price of $400.00. The package was a - - - roundtrip with - nites at the - -. I should have none it was too good to be true. - called me up and bumped me off my flight. They offered to put me on another flight for an additional charge of $250.00. Initially I booked it but then i cancelled it because I suddenly realized I was getting - with my pants on. - offered me a - or - - -. I tried to use it for my trip but I could not get booked on the days I wanted to travel. I had to rebook with - @ a cost of $520.00. - just ruined my favorite holiday, - - -. First - signs you up. Then they bump you. and then they fleece you for the price of another ticket. When you refuse to buy another ticket because you know
flying clip joint. This is my first exposure to - and it will be my last. I would not be caught dead on such a scam airline. The kicker is that their fine print and legalize traps flyers like a spider traps a fly. once they get you in their orbit they can manipulate you and gouge you for more money, like they did with me. The majority of - passengers will make it to their destination via a spam in a can experience. - knows that they are going to torpedo the plans of a lot of customers like me. They call it collateral damage. But it is part of their game plan and they can live with it. Afterall, it nets them a lot of money. And unfortunately it is all very legal. Legal but unfair and unethical. I would rather French kiss a rattlesnake than ever fly on evil -. Their CEO is a pit viper named - - -. How does he manage to sleep at night?
Citizens Financial Group, Inc. customer in Florida
May 28, 2016
* Source: CFPB Complaint Database
Citizens Financial Group, Inc. response to complaint:
Closed with explanation
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