CITIZENS FINANCIAL GROUP, INC. Consumer Loan Complaint

Installment loan Managing the loan or lease

CITIZENS FINANCIAL GROUP, INC. Consumer Loan department,

Installment loan Managing the loan or lease Idaho

A loan was opened to purchase an - on installments thru - .


finances the phones via Citizens One. Order # - was placed on -/-/- with - . Due to issues activating the phone on - - I cancelled the order and - issued a full refund on -/-/- . Citizens One op ened an installment loan for the purchase amount. Loan # - and began billing my credit card for monthly installments. I was bill ed 3 consecutive months for a phone that was already fully refunded back in - . I was able to have payments stopped the end of - and hav e Citizens One iss ue a refund for payments made. At this time I was ensured that the account was closed. On - - I received a final notice from Citizens One tha t the above mentioned loan is delinquent and will be closed for non payment. And my file would be reported to the credit bureaus and collection was to be made. I called Citizens One on -/-/- . Spoke with rep who told me I would receive confirmation within 48 hours. Nothing happened. On - I called and spoke with Floor Supervisor - who insured me she personally will resolve the issue with their escalations department withi n 24 hours. She gave me a claim # - as reference. After 5 days again nothing happened. I called again on - and spoke with - who again said escalation is working on it and I would hear back i n 3-5 busine ss days. Again the Time has elapsed and nothing. I would like this resolved as I do not owe Citizens One any money and do not wish my credit to be negatively affected by this situation.

CITIZENS FINANCIAL GROUP, INC. customer in Idaho
Apr 21, 2017

* Source: CFPB Complaint Database

CITIZENS FINANCIAL GROUP, INC. response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3CITIZENS FINANCIAL GROUP, INC.Complaint HistoryComplaints12/20151/20162/20164/20164/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CITIZENS FINANCIAL GROUP, INC.Managing the loan or lease75.0%25.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints