Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Deposits and withdrawals New York

I opened a checking account with Citizens bank on - 2016 so I can get my social security payments deposited with them. On that day of -/-/2016 I deposited $45.00 check that I need it to cash. In - -, 2016 I received the letter from social security administration letting me know that they were going to deposit my benefits checks to the new account I opened with citizens bank.Social security administration told me in the letter that it can take 1 to 2 months for them to deposit my money. Yesterday -/-/2016, I went online to see my balance which was $1.00 before yesterday and then the bank put my balance to minus $9.00 to my new checking account. I called the citizens bank branch in -, NY and I spoke to them and they said that they are charging me a $9.00 fee for not making deposits. I explain them that social security was going to make my benefit payments on my checking account next month and I told them that I 'm on fix income and I can not afford to pay any fees. the person at citizen bank told me that I have to pay the fees and on top of that more fees per day until my fees are paid. I 'm a - person and is n't my fault that it takes up to 2 months for social security to deposit my benefits to my new checking account. This is the only income that I have and can not afford their fees. As a new customer to the bank I feel that I was wronged and communicated this to the bank I feel that they should delete these fees.