Resources for resolving common issues with PennyMac Loan Services, LLC products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to PennyMac Loan Services, LLC and work to get a response. After your complaint is forwarded, PennyMac Loan Services, LLC has 15 days to respond to you and the CFPB. PennyMac Loan Services, LLC is expected to close all but the most complicated complaints within 60 days.
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PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 1, 2016 - PennyMac Loan Servicing is filing foreclosure NOTICE of order etc with county registry of deeds during Hamp Streamline Loan Modification TPP. They have cashed 2nd check and yet are moving forward illegally on fabricated documents to foreclose dual tracking non compliance fed & state laws. they must be stopped from this illegal action to illegally take my house, while I am trusting the documents they are sending indicating I have qualified for STREAMLINE HAMP no doc, just send payments and they will provide Hamp Affidavit and 2 copies of loan mod for notary signature. they indicate 3 % fixed et... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 30, 2016 - Penny Mac loan services is messing up my credit by not applying my payments accurately and their system is not taking my payment timely. Since they acquired my loan I have had delinquent credit reporting for this type of issue. They inaccurately reported my loan 30 days late for -/-/2016. I successfully remitted my payment on -/-/2016 through the website and it was taken out of my account on -/-/2016. Please refer to my bank statement attached. On -/-/2016, I logged on an made a payment for - 2016. To date my payment was not taken from my account so I make another payment. This is r... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 29, 2016 - My parents and I recently refinanced the mortgage on our house via - -. They sold the FHA loan to Penny Mac. My first payment is due on -/-/2016. I logged into Penny Mac on -/-/2016, set up an online account with Penny Mac and set a payment date for -/-/2016 in the amount of -. - was for additional principal. I logged in on -/-/- to see if the payment went through and it still said pending -. I check my bank account on Monday and only the monthly loan cleared and no the extra -. I logged back into Penny Mac and there is no record of my additional payment. I checked... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure May 29, 2016 - I have been struggling to pay my mortgage for some time. In - - the servicer of my loan, -, informed me my loan was now owned and serviced by PennyMac. I have long disputed the ownership of my loan which originated with - - and do not believe that - either owned my loan or had the right to sell it. Nonetheless it is my desire to modify my loan and retain my home. PennyMac informed me in writing of their intent to foreclose via a letter dated -/-/-. The letter indicated " The debt referred to in the proceeding Notice of Intention to Foreclose evidenced by the copy of... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 24, 2016 - My original mortgage loan was sold to PennyMac mortgage servicing company several years ago. Ever since several times a year I receive harassing phone calls and letters from the company demanding that I send insurance verification or some other documentation that is not even my responsibility to obtain. Even worse, when I go out of my way to have the documents sent, they continue to barrage me with calls and harass me about it. When I finally got someone on the line and explained that it had already been sent, they spend 15 minutes looking and found the requested document. So even when I provi... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure May 18, 2016 - I was communication with PennyMac for a short sale status, they never approved me for the short sale and were taking forever giving me information regarding postpone the sale. I called and was desperate for all options so I asked for a Payoff quote and then when I called the next day to ask about the short sale request they told me that because I asked for a payoff quote they took me out of review for the short sale and said they were proceeding with the sale on -/-/16.... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 18, 2016 - PennyMac is charging us for taxes although we are now tax exempt by - County Texas.... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 14, 2016 - We refinanced our FHA loan on -/-/16. The funds were wired by our attorney to the old lender ( PennyMac ) on closing date ( -/-/16 ) as per the payoff letter attached. The payoff letter included a full month 's PMI payment for the month of -/-/-. After closing PennyMac charged us two additional PMI payments in -/-/- and -/-/2016 out of our escrow account, claiming that we closed on -/-/- and those payments were for -/-/-/-/-/-. We closed on -/-/- and the funds were received by PennyMac the same day as can be seen in the attached wire print screen pro... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 12, 2016 - PennyMac Loan Servicing continues to violate my rights under the Fair Credit Reporting Act from - -, - to date. I 've had several phone conversations with several members and departments, informing them that they were not operating under the Laws of Chapter -. PennyMac initially refused to modify my loan ( please see previous complaint filed with your Bureau in - ) after 6 attempts and filed foreclosure. In turn, I filed Chapter -. PennyMac entered a claim for $14000.00 into the Trustee court. I was mandated to make payments to the Trustee in the amount of $460.00 per mon... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 9, 2016 - To Whom It May Concern, I 'm writing to you because my house is being foreclosed on. the sale date to my house is - - is my - modification that ive been on. the - modification was back in - - '. I submitted everything they asked me for. then somewhere along the line my application for the modification got lost thru their cracks. if they can pull recordings and time stamped on documents that I submitted in a timely manner if you may please help me. my contact info. I may be reached any time anytime. thank you... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 30, 2016 - I am still waiting for PennyMac to release insurance funds meant to pay for a repaired roof. The - tree that snapped and fell on my house in - has been removed, the roof repaired, inspected, and all requested documents have been received, yet PennyMac refuses to say when I can expect to receive the check. Their representatives reveal new and unexpected delays every time I call, always adding that I can expect further delays if something unforeseen arises. Tomorrow will be - -, and PennyMac expresses no regret that I and my family have been severely inconvenienced by what appears t... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 28, 2016 - sale date - - notice from pennymac they say - - 2016 talk with - - and - ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 28, 2016 - We have a home insurance claim related to damage from the winter of 2014. They are not processing our payment. I have a recorded call that states they will release payment but continue to delay ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 19, 2016 - - sold my loan to penny mac back in - 2015 the loan was almost 2 half yrs old there now saying that I owe them 2 months of escrow, have not have had any increase in tax or insurance when i originated the loan I paid 2monthes up front so why are they asking for more money in escrow. there reply has been u need to talk to -,,, ... |
PennyMac Loan Services, LLC Mortgage credit decision / underwriting April 18, 2016 - I have disputed with Penny Mac loan services on a mortgage note that was in mine and my ex husband name. We divorced in - and I have legal documents per my divorce decree that my ex husband was awarded the house and I would be held harmless from all the debt. My ex husband was in the process of selling the house at the end of - and he did not make the last - pmts making him 60 days late. Now it is showing on my credit. That was not my dept and I should not be liable. I was paying my own rent on time. I have no missed payments on my credit. I would like for PennyMac to remove this issu... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 16, 2016 - I purchased a home through - - with my loan payment, taxes and insurance totaling $ -/month. They sold the loan to PennyMac who a year later raised my rate t0 $730.00. The only explanation I received for the increase was " Escrow Analysis '' ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 13, 2016 - Penny Mac -/-/- - Initial modification application submitted on -/-/- -/-/- - Document request received -/-/- - Documents submitted via fax -/-/- - Called PennyMac to follow up on file - left voicemail with SPOC - - -/-/- - Called PennyMac to follow up on file - SPOC not available so I routed to another agent. No TPA on file. SPOC not available. Agent, -, put in an escalation ticket since no call back from SPOC and TPA was not imaged in the system. -/-/- - Called PennyMac to follow up on file - SPOC not available so I rou... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 12, 2016 - I am a - year old widow & have had serious medical issues from the onset of my mortgage.My immediate issue is that I have just been denied a loan modification with PennyMac Loan Services , LLC ( PM ) which I have been trying to acquire for past year.I had previously applied with - over years since - & was repeatedly denied.In - - I was told by - I was in underwriting & it looked good.I was very relieved the nightmare seemed to be coming to an end.Having no update - -, I was shocked to get a letter from - - stating they had sold the servicing rights to - & I wou... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 10, 2016 - My mortgage is serviced by : PennyMac -. - - - -, CA - I have made on-time monthly payments for the entire term of the loan, including payments for additional equity reduction. PennyMac has incorrectly applied my payments every month, often by applying the additional payment to the following month 's payment ( more than a month before the payment is due ). For the last five months, I have had to call them every month to get them to correct errors in how my payments were applied. PennyMac 's incompetence has hit a new high this week when they sent me a letter stating that my p... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 6, 2016 - I refinanced my home with - - in -. Penny Mac Loan Services purchased the loan. In - -, I lost my job. I was able to get some contract work, but got behind on my mortgage. I was 90 days delinquent when I applied to the Home Affordable Modification Program with Penny Mac in - -. I got a Notice of Default and Intent to Accelerate from Penny Mac dated - -, -. My application was deemed complete and I was assigned a Loan Modification Underwriter by - -, -. I had made additional payments, but was still only current through - -, -. Penny Mac had an ap... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 4, 2016 - I have been working with PennyMac for almost a year in trying to modify my home. Back in - of 2015, I was only 3 months late, and I had also a complete modification package with Penny Mac. While I was on a call with them to ask about the modification, I asked the agent where I can make my mortgage payment, and the representative instructed me not to make any more payments because then I would be denied because it would show I did not have a hardship. I was hesitant as I still wanted to make payments, but Penny Mac agent said do n't make a payment and we can not accept any more payments unle... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 1, 2016 - BPO was completed on property that we are working on a short sale on - the lender 's BPO came back extremely over valued so we completed a value dispute. Our value dispute is attached as - and " Seller Report.pdf '' I have also attached the e-mail chain to the manager - -, I 've been trying to get him to respond since - - and I 've sent - e-mails without a response at this time. The last response we got was on - - where we were told that they disagreed with our value dispute and would only offer a deed in lieu because of the condition of the property. The condition of... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 31, 2016 - I purchased the home in -/-/- and my son passed away in the home -/-/-. He was only 7 months. I struggled with - until -/-/- when I succumbed to it. I went into a - for 1 week then I went on a - leave for 3 weeks after that. When I returned to my job, where I was making close to around $3500.00 a month, I found that they had replaced me and placed me in a lower paying position where I was only getting paid half of that. I can not, financially or mentally, live in the property. My mortgage is being serviced by Penny Mac Loan Services and - -, my SPOC, told me tha... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 30, 2016 - I filed an insurance claim. My insurance company promptly issued me a check and included my mortgage company. I got estimates, had the work completed, got an inspection that it was done. My mortgage company. Pennymac, is not releasing the funds to pay off the contractor. My mortgage company keeps sending me random forms that I already completed to be notarized and each time I call they give me a different excuse. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 29, 2016 - Very quickly ... - - mortgage payment - - - Mortgage payment - - - Mortgage payment - -/-/--tgage payment - - - Mortgage payment - I had contacted my mortgage company and asked how come my mortgage went up so much? They said it was due to the shortage in escrow and my taxes went up. I asked how much are my taxes and they said over - for the year. I told them that my taxes were not that high, somethings wrong with the payments for -/-/- and -/-/-. I argued with them ALL -/-/- and -/-/- about my account being wrong. They final... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 29, 2016 - Penny Mac is a servicer to - - 's customers. This will never happen. - - - prepared my Home Modification, not PM. This PM business is to offer a quality service and this will never happen. This Home Mod was about -/-/- or -/-/-. Since PM became a servicer of my loan, which is to be forwarded to - -, - has been my total nightmare. They are all snakes in the bushes, when they smile, they rattle. The criminal acts that have been against me has escalated out of control. Firstly, they found out about my age, threaten to foreclose, stolen my social security check, (... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 26, 2016 - I have a penny mac online user id for my monthly payments which only i have access to. I have used my same bank information until my -/-/- payment rejected because on -/-/- my husband called to make an escrow payment with an agent. The payment was made using his account information. My -/-/- payment rejected because my online stored account was changed by penny mac during the assisted payment and they failed to notify my husband or i. Yes, i submit my online payment, however the site does not disclose my full bank account information, and i was never made aware that penny mac ha... |
PennyMac Loan Services, LLC Mortgage settlement process and costs March 26, 2016 - The purpose of this statement is to complaint about the manner in which Penny Mac handled my foreclosure action. Since -/-/2016. I started processing a short sale and advise them of the intention of doing so. I have been in constant communication with them and was submitted and denied, with the suggestion to make a counter offer. Emails have been back and forth, however, they never expressed their intention to foreclose on the property and apparently they have executed the sale, without giving me the chance to dispute their decision. Moreover, they lead to believe that they were acting in go... |
PennyMac Loan Services, LLC Mortgage settlement process and costs March 25, 2016 - I have been working with PennyMac Loan svc on a Refinance They have been very rude to me and the numbers have changed every time that I have spoken to them. I do not understand why my closing costs changed from my closing disclosure dated -/-/2016 to my new closing disclosure dated -/-/16. Why are they collecting 13 months homeowners insurance now compared to only 2 months on my previous disclosure? My closing cash to close went from $790.00 to $1200.00 in less than 1 month ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 25, 2016 - I have been enrolled with PennyMac mortgage automatic ACH withdrawal and the bi-weekly payment program for several years. A bi-weekly payment of $1200.00 is withdrawn from my checking account at least twice but sometimes three times pert month. I went on vacation - 2016 and when I returned I noticed that PennyMac had failed to withdraw the normal bi-weekly payments from my account. No payments were made in the month of - 2016. This is in violation of our automatic ACH and bi-weekly payment agreement. I believe PennyMac intentionally did this so that I can not pay my mortgage off early ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 23, 2016 - About a year ago, I called - - - ( my mortgage holder ) because I saw an ad on TV about a government program that could reduce your mortgage payment. All I did was inquire about the program and my mortgage began to unravel like a spool of thread. Long story short they sold my mortgage to a company called Penny Mac. After reading the information of the program I discovered that it is a program for people that are upside-down in their mortgages of which I have NEVER been. After I declined the paper work my payments began to be posted later and later until I receive a notice that I was 2... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 21, 2016 - My mortgage payment jumped $420.00 from on month to another. When I reach our to PennyMac Mortgage they said it was due to an Escrow analysis to cause the jump in payment. My calucations for the reason for the increase did not add up. They claimed there were shortages due to them placing forced place insurance on my loan. However my policy with - never expired that would require they place forced placed insurance on my loan. The only change was my insurance premiums did rise from $1400.00 to $2100.00 totalling a $660.00 increase. When I asked why they would charge me and extra $420... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 16, 2016 - In - - I completed a VA compromise sale on a property that I owed $130000.00 on. The mortgage lender, PennyMac, received proceeds in the amount of $61000.00 on -/-/-. On -/-/- the VA wired funds in the amount of $34000.00 to Penny Mac on my behalf per the VA guarantee on my loan. -/-/-, I received a - from Penny Mac in the amount of $72000.00. After contacting PennyMac on -/-/-, -/-/-, -/-/-, -/-/-, -/-/- and -/-/-, I was told on -/-/- that PennyMac would not count the VA funds paid on my beh... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 15, 2016 - We have a mortgage through PennyMac. My husband has not worked for 5 years now and he is not really able to work now because of health issues. He called PennyMac and asked them about removing the PMI from our loan to lower the payment. In the conversation, the person he was speaking to told him that he would be better off if he missed a payment, that way he would qualify for some of the new programs that help people who are behind in the payments. So we talked about it and decided to do that and then we used the money to pay some utility bills that were in arrears. Then they told us that we di... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 14, 2016 - I submitted an automatic payment through bill pay twice on accident. - for -/-/16 amd -/-/16. I also sent the payment to a wrong loan number. I Called pennymac to get refund on -/-/16. They notified me they have received the -/-/16 payment but do not see my -/-/16 payment. I have called them multiple times to get this resolved. The bank confirms pennymac has the funds but pennymac will has not located it and refuses to help me. ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 12, 2016 - My House Primary Residence : - - - -, -, MD - PennyMac misinformed me that I can not re-instate my home mortgage or make payment on my past due account, # -, despite Maryland law that provides me with the right to reinstate my loan by making past due payments at least one day prior to the foreclosure sale. I spoke with - - on - -, 2016. I asked for re- instatement of my loan, I was told that this was not an option because my account was in " foreclosure '' proceeding. Despite my willing and ability to bring my loan current, as a permanent loss mitigation option... |
PennyMac Loan Services, LLC Mortgage settlement process and costs March 11, 2016 - More than 365 days and ongoing, I have submitted legal documents to have my name changed on my PennyMac mortgage loan. I have mailed, faxed, and scanned via their secure portal my judge signed name change, copy of my state license reflecting the name, and a copy of my homeowners 's insurance showing that my name was legally changed in -/-/-. In addition, I recently received a modification in - where the documents I had notarized where in the last name -, therefore, my problem is with settlement documentation. This request is important to ensure I am able to stay aware of my credit r... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 9, 2016 - This mortgage loan originated with PennyMac Loan Services in approximately - - to purchase a new construction home for the address above. All parties to the transaction, including PennyMac were aware that the collateral for this loan was new construction. The first year taxes for this loan were paid on the land value only ( as normal with new construction ) and as both PennyMac and myself were aware, for the second year taxes would be calculated on the land value plus improvements to the property, which would cause the amount due for taxes to increase. When I received my escrow analysis ... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker February 29, 2016 - - - Account Executive, - # - - - Processor, Retail PennyMac Loan Services , LLC Both reps were rude and not friendly. They scheduled a closing date and tim, - -, 2016 at - -. No one showed up. Nobody called to cancel or to reschedule. I called to speak to a manager. It has been four days and no one has called. I have - different closing disclosures. The - one has me borrowing almost a thousand dollars more than what I owe. Plus all the loan costs have changed. The loan costs, other costs have all changed. WHY? One disclosure shows Title insurance went from ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 29, 2016 - I paid my monthly mortgage payment to PennyMac on time. They applied the entire amount to a one-time principal paydown instead of my monthly payment. My next statement showed late fees and that my loan was in arrears. I made at least two calls to their customer service center to clear up their mistake. I then got another letter from PennyMac stating that my loan was not current. I requested and was promised a call from a supervisor, which never occurred. I also requested and was initially denied a written communication from PennyMac stating that : a ) the error had been corrected ; b ) my lo... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure February 29, 2016 - PennyMac - ( PennyMac ) and it 's trustee, - - - -, purportedly went forward with an unlawful/illegal sale on -/-/- and an ongoing eviction attempt since -/-/-, after failing to verify the purported debt and ignoring National Mortgage Settlement requirements, CA Homeowner Bill of Rights violations by - - Bank -. - - - along with probable fraud, false claims and other deceptive practices and crimes. The documentation provided by PennyMac and foreclosure documents filed can not be accepted as reliable evidence of a valid transaction or a verific... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 25, 2016 - I have had my loan for almost 3 years now and never got a 30 day late credit reporting. In fact, prior to my loan being transferred from - - -, I never made a late payment. Since Pennymac acquired my loan, I have not had my payments applied properly and on time. On - -, 2015, I made a payment for my loan account. I mailed a second payment days later. I received information today that my loan was 48 days past due which has never happened prior to Pennymac acquiring my account. Please note I did not receive any statements regarding my loan account until today. Today, I called to m... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure February 18, 2016 - I had my house foreclosed by Pennymac back in -. First this was a premature and WRONGFUL FORECLOSURE, however bank did not give me a chance to pay back or negotiate any repayment plan. Second my first date of default was on - of - and now it has been more than 7 years and account SHOULD NOT be reporting on my credit, however pennymac is still reporting it. My numerour attempts to contact them to resolve this issue went ignored .... PENNYMAC LOAN SERVICES L Account number - .... Recent balance $0.00 as of -/-/- Date opened - Status Foreclosed. + Dispute - - -... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 17, 2016 - Below is a quote of a secure email I sent to Pennymac on their website " We have tried to reconcile some issues with Pennymac concerning our escrow account, we originally called on -/-/2016 at -, I do not recall who we spoke with, but he or she told me they would contact the tax department and someone would call back. On -/-/2016 I called again and spoke with - and she indicated top me that she saw we had called, and she said it takes 10 business day for a reply to be generated - it would have been nice if the person that answered my first call would have said that, I would ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 16, 2016 - I received my escrow statement from the mortgage company that acquired our new loan from the originator bank. The escrow statement had my escrow shortage at $840.00 and listed my county property taxes at $4200.00. This was going to increase our mortgage payment by $280.00 a month. I knew that the county taxes were incorrect. I contacted the mortgage company and told them it was incorrect on - -. They told me to contact the county and then it should n't be a issue. I did this and even printed out the current county tax bill which is only $2100.00. I then called the mortgage compan... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 12, 2016 - Good day. I am making my mortgage payments to PennyMac USA, I still continue to receive letters from PennyMac stating that my mortgage is in default. Each time I call customer service, they repeat that my mortgage is in default and I continue to deny the claims. I have provided all of my payments and have even paid over the amount that I needed to pay. ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure December 9, 2015 - 1. I have a FHA loan on my home purchased -/-/- through - - - which was sold to - - - shortly afterwards. I was terminated from my job -/-/- because I did n't qualify for FMLA to have an - that kept me out of work beyond my remaining - - days. I was hospitalized - of the 11 days. I fell behind on my mortgage payment that was $1700.00 at the time and remained delinquent for 9 months while unemployed. I became employed again on -/-/- and finally, HUD secured the delinquent debt with a 2nd Lien and my payments remained $1700.00. I conti... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 4, 2015 - I received a complaint from my mortgage company that the monthly payment for my mortgage loan has not been received for two months and if not received my house will go into foreclosure and i need to submit two payments including late payment fees immediately. I pay online through my credit union and when I check the monies have been deducted from my account on time. So I call the mortgage company and tell them that according to my checking account that they should have the money and their should not be any late fees. The representative tells me that even though my account may have paid the com... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 2, 2015 - Morgage payment late due date on -.check made out -.put in mailbox.was called by penny mac a few days later asking if payment was sent.told them date mailed ect.rep said it may have not arrived yet perhaps due to postal holiday on wednesday middle of week.told them that could be .- on -. Payment recieved 1 day past grace period .recieved on -.due -. Called company rep because i recieved a letter asking why i hadnt paid the - late fee?? Called penny mac explaining holiday ect.they would not comprimise.i have included late fee with next payment but would like credit for fee.... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 2, 2015 - My mortgage loan was sold to Pennymac Loan Services 5 years ago due to my total loan amount being less than $50.00, -. They have been harassing me by calling me every single day, several times a day! Recently they have been charging me a $15.00 monthly fee to " have someone drive by my home to make sure I still reside here ''. ( Pennymac is based in - -, CA and I live in Oregon, so they claim to have hired someone local to drive by ; I have never been personally contacted by this alleged person ) I have called them in the past to inform them of my hardship situation, but they have... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker December 2, 2015 - I recently had an offer accepted on a house and started the mortgage process. The house is in historic - -. in PA, and was originally a bank barn that was later converted into a house. I chose PennyMac for my mortgage process since I was already an existing customer. After accepting an offer on my current home and after PennyMac received the appraisal on the new home, they denied my mortgage application because, even though there was an appraised value, it was " not the type of home - deals with. '' They later said that the reason was because it was labeled as an " earth berm home '' ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure December 1, 2015 - Our mortgage escrow account has been in a shortage since about -/-/- and our payment keeps changing. We told - we were moving to - and renting our property. We were exempt from property taxes because we are both - veterans. Our taxes at that time was then added back to our - tax account. - - appraisal district said they would inform our mortgage holder of the changes.The property has been our primary residence since -/-/-. We 've tried numerous times to get our mortgage company PennyMac to remove our escrow account because our payments are too high and we want to pa... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 1, 2015 - I refinanced with PennyMac in -/-/-. I signed up for bi weekly payments in order to reduce interest and shorten the term of my loan by making an extra payment every year. In -/-/-, I requested that they suspend a payment so I can keep the principal only payment. The payments continued to come out of my account. As of -/-/-, the bank has mismanaged my payments and suspended payments causing multiple problems with my account. My principal and interest payments are incorrect and the account still has n't been resolved as of today, -/-/-. I spoke with multiple reps, but just st... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 24, 2015 - My mortgage debt collector, PennyMac, recently sent me my Escrow account projection report for 2016. PennyMac had added another column of " Required Escrow Account Balance '' numbers which reflected another $650.00 over and above the required and lawful planned event that has taken place in the past. When the homeowner reads the projection, you feel that you are now required to start doing this ...., and you do n't! The Escrow has already been planned properly for the upcoming taxes and insurance and is buffered correctly for a - balance -/-/2016. I can see that a homeowner would feel p... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 20, 2015 - I was approved for a Loan Modification fixed rate for ear term, effective -/-/-. My pmt changes monthly and their web portal says I have an ARM that will change -/-/-. I sent in a message with a copy of the Loan Mod asking for the correction and why I was being charged monthly for foreclosure fees. They replied it is an ARM with a change date of -/-/-. Never answered my other question or looked at the Loan Modification. ... |
PennyMac Loan Services, LLC Debt collection disclosure verification of debt not given enough info to verify debt November 19, 2015 - Multiple violations of Truth in Lending Acts. PennyMac has NEVER provided information to verify who owns the debt and if the debt was actually being paid. PennyMac fails to provide the name of any secured parties of interest ( i.e. real party of interest, creditor ), nor do they reveal or provide evidence, proving the original 'lender ' had been shut down -/-/-. PennyMac has stalled, and avoided making corrections to this problem, making unnecessary excuses to ignore or work out a solution that would be reasonable for all parties stipulate to an agreement. PennyMac 's disingenuous mis... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker November 18, 2015 - My Wife & I purchased our house -/-/-. My wife is a - Employee. We have take out equity loan out on our property & put the money back into our home. - our Mortgage was sold to Penny Mac by - - Bank. - the home value dropped from $470000.00 to $280000.00 and Penny Mac was going to forgive $180000.00 of our Mortgage. We started the paper work with Penny Mac and they claimed that we were not qualified for and loan modification. We had to hire an Attorney in order to force Penny Mac to modify our mortgage. We were mislead by Penny Mac employees, lied to by Penny Mac empl... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure November 16, 2015 - I am filing this complaint on behalf of my clients. - - of - - - -, New Jersey -. They are from - and speak a limited amount of -. The clients retired and could not longer maintain the mortgage. Clients stated they attempted to sell the property but the market during that time was too low and they were unable to get their asking price. Clients state they asked for a short sale, but was never provided information on a modification or any retention programs offer. When they came to -, they had received some terrible advise. They had filed bankruptcy, and had limit... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 15, 2015 - PennyMac, my mortgagee drafted a payment from my bank account $560.00 in excess of the scheduled payment. They sent me a refund check for that amount with no explanation of how it happened, and certainly without interest for " borrowing '' my money without my permission for the duration. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 14, 2015 - Penny Mac consistently misapplies my payments. I generally pay more than the minimum. They apply it all to principal, add late fees, call me for payment, when the full amount+ is always sent in WAY before the due date. Then I have to spend too much time on the phone getting fees reversed and explaining to them how to apply the payment correctly. If it didn ; t cost me money, I would switch companies in a heartbeat. ... |