PennyMac Loan Services, LLC Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

PennyMac Loan Services, LLC Mortgage department,

VA mortgage Loan modification,collection,foreclosure California

In - - I completed a VA compromise sale on a property that I owed $130000.00 on. The mortgage lender, PennyMac, received proceeds in the amount of $61000.00 on -/-/-. On -/-/- the VA wired funds in the amount of $34000.00 to Penny Mac on my behalf per the VA guarantee on my loan. -/-/-, I received a - from Penny Mac in the amount of $72000.00. After contacting PennyMac on -/-/-, -/-/-, -/-/-, -/-/-, -/-/- and -/-/-, I was told on -/-/- that PennyMac would not count the VA funds paid on my behalf in credit to the amount of debt they forgave. They state that I owed them $72000.00 so that is what is reflected on the -. Despite the VA paying funds on my behalf, they are unwilling to revise my -. The amount of the - will be counted as income when I file my taxes and I feel that the - should reflect the amount of debt actually forgiven by PennyMac. They received an additional amount of money on my behalf that I will have to now pay taxes on and my VA benefit eligibility is suspended until I can pay that money back to the VA. The - does not reflect the true loss to the company.

PennyMac Loan Services, LLC customer in California
Mar 16, 2016

* Source: CFPB Complaint Database

PennyMac Loan Services, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PennyMac Loan Services, LLCComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PennyMac Loan Services, LLCLoan modification,collection,foreclosure1.3%92.7%0.7%5.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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