PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New Jersey

I am filing this complaint on behalf of my clients. - - of - - - -, New Jersey -. They are from - and speak a limited amount of -. The clients retired and could not longer maintain the mortgage. Clients stated they attempted to sell the property but the market during that time was too low and they were unable to get their asking price. Clients state they asked for a short sale, but was never provided information on a modification or any retention programs offer. When they came to -, they had received some terrible advise. They had filed bankruptcy, and had limited amount of savings.


a modification, forbearance or mediation in a timely fashion. The attempts I have made to assist them has been met with phantom phone numbers to attorney 's and letter send after the fact. I spoke with Penney Mac to attempt some relocation funds in -. The sent a letter when we clearly stated they would be out of the country to attend, to an ailing mother. So the offer expired prior to their return. The Client has been issued a eviction but was not Offered any assistance they could use in a timely fashion. I believe they are not acting in a fair business manner as it relates to these clients. I have tried to contact agencies in their area, the attorney - - and leave messages with no answer. Thank you for any assistance you may be able to provide to - - and spouse. - -. - -