PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

VA mortgage Loan modification,collection,foreclosure Texas

Our mortgage escrow account has been in a shortage since about -/-/- and our payment keeps changing. We told - we were moving to - and renting our property. We were exempt from property taxes because we are both - veterans. Our taxes at that time was then added back to our - tax account. - - appraisal district said they would inform our mortgage holder of the changes.The property has been our primary residence since -/-/-. We 've tried numerous times to get our mortgage company PennyMac to remove our escrow account because our payments are too high and we want to pay our taxes directly -. PennyMac refused because they said it is in our truth and lending statement that we signed with - Bank - during our loan agreement that said we would have to escrow taxes/insurance. PennyMac in another conversation said by law the - - requires an escrow account for taxes and insurance. They also stated our mortgage balance is not 80 % loan to value to remove the escrow account in a different conversation. They tried to offer us loan modification after we asked, but turned out we would have to ruin our credit for them to help. The letter said they would put 30 days late on our report during the process and so we decided that would not work for us.