PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account District of Columbia

My parents and I recently refinanced the mortgage on our house via - -. They sold the FHA loan to Penny Mac. My first payment is due on -/-/2016. I logged into Penny Mac on -/-/2016, set up an online account with Penny Mac and set a payment date for -/-/2016 in the amount of -. - was for additional principal. I logged in on -/-/- to see if the payment went through and it still said pending -. I check my bank account on Monday and only the monthly loan cleared and no the extra -. I logged back into Penny Mac and there is no record of my additional payment. I checked my emails and all they say is payment was received and to check their message center. I checked their message center and it only reflected the loan amount and not the extra towards principal. My dad was right beside me when I made the payment in the amount of -. How did it magically drop to the required loan amount only? When i called about this, I was hung up on the first time. It took over 30 minutes to get through the next time and


Mac does not email you what you paid including any extra principal, escrow, etc in the email confirmation, nor does their website retain the payment information that you submitted, I asked if I would need to screen shot every payment from here on out. I just read through - negative complaints about Penny Mac and how they mess around with people 's payments. How can a company like this stay in business when its practices are so shady? I should n't have to take all of these extras measures just to pay my loan on time with a little extra going towards principal.