PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

I received my escrow statement from the mortgage company that acquired our new loan from the originator bank. The escrow statement had my escrow shortage at $840.00 and listed my county property taxes at $4200.00. This was going to increase our mortgage payment by $280.00 a month. I knew that the county taxes were incorrect. I contacted the mortgage company and told them it was incorrect on - -. They told me to contact the county and then it should n't be a issue. I did this and even printed out the current county tax bill which is only $2100.00. I then called the mortgage company back and told them. They advised to fax the bill in and they would tax care of everything. I advised I was trying to take of this matter prior to - - when the next bill would be due. I called back every few days and kept getting the run around that someone was working on it and that they did receive my tax bill. I continued to do this until around -/-/- when a rep advised that the case was closed and that they were n't going to do another escrow analysis until


years. So I requested to speak with a manager. A manager finally called me back late that evening. She acted like she understood me and that she was going to get everything fixed. I 've since spoken with her a few times and each time have to re-explain the issues. Today -/-/-, she called me back and thought that my complaint was that I had to pay the $2100.00 on top of the $4200.00. I again explained I was being charged double and wanted to get the payment corrected so that I could make my regular monthly payment amount. She again advised that she was trying to get the issue fixed and waiting on new people. I feel that they are n't understanding what is needed to be fixed and that this is just going to continue.