PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

I refinanced with PennyMac in -/-/-. I signed up for bi weekly payments in order to reduce interest and shorten the term of my loan by making an extra payment every year. In -/-/-, I requested that they suspend a payment so I can keep the principal only payment. The payments continued to come out of my account. As of -/-/-, the bank has mismanaged my payments and suspended payments causing multiple problems with my account. My principal and interest payments are incorrect and the account still has n't been resolved as of today, -/-/-. I spoke with multiple reps, but just started keeping track of reps that I spoke to. On -/-/-, I spoke to - at ext -. Then on - -, I received a collection call from - requesting a payment. Then I received a collection letter dated - stating my -/-/- payment was never received even though I am on a bi-weekly payment plan. Then I called on - - and spoke with - at ext - who said she would request a complete analysis of my account from the first payment. I had a scheduled payment that was supposed to come out on -/-/- that has not come out yet. As of now I am paid up for the month of -, yet my account is still in the collections department.