PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

I am a - year old widow & have had serious medical issues from the onset of my mortgage.My immediate issue is that I have just been denied a loan modification with PennyMac Loan Services , LLC ( PM ) which I have been trying to acquire for past year.I had previously applied with - over years since - & was repeatedly denied.In - - I was told by - I was in underwriting & it looked good.I was very relieved the nightmare seemed to be coming to an end.Having no update - -, I was shocked to get a letter from - - stating they had sold the servicing rights to - & I would need to start all over again - - with PM.I submitted loan mod application - - to PM & complied with often repetitive documentation request, & simultaneous foreclosure sales in violation of Reg.- & the CHBOR, while there still remained numerous undisclosed facts & unresolved issues with PM 's financial reporting.I repeatedly asked for clarification of the wildly inconsistent, extremely confusing financial information provided by PM via monthly statements & annual escrow account disclosure.On - I received a loan mod offer which was dated


could n't be answered until completed trial payments.All my trial payments on - & I expected I 'd get answers.PM sent - PM permanent offer via - received - requiring return signed -.Property address was wrong & no answers to questions about calculations.I requested an extension of time to review with my attorney on - & was given till - was in - & unable to review my docs, he asked me to ask for more time.On - asked for more time & - my new permanent payment in good - took it & cleared my bank - - I wrote via email & certified to request confirmation of request for an extension to - - received on - PM wrote they 'd received my inquiry & were reviewing it, no mention of not extending me time to sign.On - PM sent letter stating they were still reviewing & needed up to 15 days & no mention of not granting extension this received on - on - letter dated - PM stating I was DENIED the loan mod reason being Offer was Not Accepted by Borrower, which is simply NOT TRUE! I repeatedly told the SPOC team when asking questions & making payments that I needed a better understanding of their calculation.I am shocked that they just denied me without answering my questions and not informing me they had not granted me an extension to sign.I will gladly send CFPB the spreadsheets & questions for review.I feel it is very reasonable to have these questions answered before expecting me to sign a loan mod for 40 years made off of these values & calculations that are wildly inaccurate & should be a concern of the CFPB too. Additional history, in - after the death of my husband I called a Loan Officer ( LO ) at - who was our neighbor & friend of my husband.My husband felt the LO would be able to assist me after his passing.This LO was very aware of my many medical problems I was recovering from 4 years of - - medical problems which included removal of my right - -.I had also been my husbands - & was dealing with - from all.Even knowing I was heavily medicated this LO preceded to make - loans totaling over - dollars to me.- of the loans were negative am loans & the other - were equity loans, essentially stripping me of my life savings.All of which I did n't understand in the state of mind I was in.