PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

Very quickly ... - - mortgage payment - - - Mortgage payment - - - Mortgage payment - -/-/--tgage payment - - - Mortgage payment - I had contacted my mortgage company and asked how come my mortgage went up so much? They said it was due to the shortage in escrow and my taxes went up. I asked how much are my taxes and they said over - for the year. I told them that my taxes were not that high, somethings wrong with the payments for -/-/- and -/-/-. I argued with them ALL -/-/- and -/-/- about my account being wrong. They finally admitted that they had made a mistake and put the " over payment '' of - to my shortage in escrow but they did not remove a late payment with the credit reporting agency for -/-/-. I told them I could not make that inflated payment because it was too high. So I had to make a double payment in -/-/- figuring they would correct their mistake. They NEVER sent me my new escrow figures until I had questioned the payments. So now im paying what I should of been paying since -/-/- and my payment would not have been late. Ive tried to reach a manager or supervisor about this but NOBODY has answered their phone or returned any call that I have made. ( over 10 calls ) I want my late charge to come off of my credit report so I can move on and forward. I have ALL records and can make copies if you need them. Thank you!