PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

I have a penny mac online user id for my monthly payments which only i have access to. I have used my same bank information until my -/-/- payment rejected because on -/-/- my husband called to make an escrow payment with an agent. The payment was made using his account information. My -/-/- payment rejected because my online stored account was changed by penny mac during the assisted payment and they failed to notify my husband or i. Yes, i submit my online payment, however the site does not disclose my full bank account information, and i was never made aware that penny mac had access to change my personal bank information without notifying me. Reason my payment rejected. Breach of privacy. Penny mac is refusing to rectify, confirmed it was their error. Have been giving me the run around, failed to call me back as promised. - - promised a call, never did. I was decline a higher up.