PennyMac Loan Services Complaint

PennyMac Loan Services, LLC Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Oregon

Penny Mac -/-/- - Initial modification application submitted on -/-/- -/-/- - Document request received -/-/- - Documents submitted via fax -/-/- - Called PennyMac to follow up on file - left voicemail with SPOC - - -/-/- - Called PennyMac to follow up on file - SPOC not available so I routed to another agent. No TPA on file. SPOC not available. Agent, -, put in an escalation ticket since no call back from SPOC and TPA was not imaged in the system. -/-/- - Called PennyMac to follow up on file - SPOC not available so I routed to another agent. Spoke with - who stated - was still not on file. I asked for a supervisor and was connected with -. Was told the TPA was submitted to the wrong number and that they discarded the TPA and we would need to resubmit. I faxed TPA to number given by supervisor.

-/-/- - Resubmitted TPA via fax. I also emailed to SPOC/underwriter assigned - -. -/-/- - Document request received -/-/- - Faxed in - page document request to servicer -/-/- - Called PennyMac to follow up on file - - - did not answer so I left a voicemail with all my info -/-/- - Called PennyMac to follow up on file - - - did not answer so I routed to - to get an update. He found the TPA. He stated all items were in at that time. -/-/- - Called PennyMac to follow up on file - - - did not answer so I routed to - to get an update. I was told that the application was denied and that - would receive a call tomorrow to go over the denial. I spoke with - - who stated that they were offering a repayment plan. He stated the SPOC was - - and that - would call me since a repayment plan is not affordable. -/-/- - Called PennyMac to follow up on file - - - was not in yet. Call was disconnected. -/-/- - Called PennyMac to follow up on file - - - stated that - 's income was calculated at over $7000.00 per month. I told him that was incorrect and we went over her actual income which was around $3400.00 gross. He asked for updated financials to do a secondary review. These were sent to him via email. -/-/- - Additional supporting financial statements were submitted to - via email -/-/- - Called PennyMac to follow up on file - - - stated that he sent these to the underwriter however she has not reviewed these yet. He is going to send another email including the underwriter 's manager to push the review. -/-/- - Called PennyMac to follow up on file - - - stated that he emailed the rep about the secondary review request. - - is set to review the file.-/-/- - Called - - and left a voicemail asking to touch base on the review. I also gave - 's new phone number and asked her to call her as well. -/-/- - Called PennyMac to follow up on file - - - did not answer. I called and back and was unable to reach - -. I routed to -. She said that the file is under review with -. She also stated that the second look mod department is not picking up the file for review. She told me that - sent emails asking for the review on -, - and - without any response. I asked for - 's supervisor. His supervisor, -, was not in however I left a voicemail asking for a call back ASAP.-/-/- - Called PennyMac to follow up on file - - - did not answer. I have filed loan modification for the 4th time as of -/-/- still have not received an answer for loan modification. This is an - loan.