Banco Popular North America consumers have reported over 274 official complaints. Out of the 274 consumer complaints against Banco Popular North America, 19% were disputed by the consumer (i.e. the consumer was not happy with how Banco Popular North America responded to their complaint) and 97% were processed in a timely manner. 15% of consumer complaints against Banco Popular North America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Stop CallsBanco Popular North America Mortgage loan modification,collection,foreclosure March 29, 2017 - , Big problem here. Went bankrupt in -, discharged, home not reaffirmed. My Uncle lived in it until his death in -. I have been trying to negotiate with bank ; it is a Home equity loan only, no first mortgage. They first accepted a offer and I was ready to go but my attorney never got back to me in time, then the person I was working with left the bank for another job. Fast forward to today, I again made the same offer, they will not accept, will not foreclose, will not deed it lieu ... nothing. The house is in a very, very crime ridden area, run down and will be worth nothing soon. I ... |
Banco Popular North America Bank account or service making/receiving payments, sending money February 21, 2017 - To my surprise, on - -, -, I received a credit score alert stating that my account with Popular Community Bank was delinquent and that my payment was 90 days late. I have never made a late payment on my account with Popular Community Bank, actually, I usually pay off the balance on my account at the end of each billing statement. I have endorsed checks as proof that my payment was received by Popular Community Bank and processed by them on time. As a matter of fact, I sent 2 separate checks during the month of - for my - payment- the above account is in reference to this payment... |
Banco Popular North America Bank account or service account opening, closing, or management January 27, 2017 - My complaint is directed toward Popular Community Bank cancellation policy, I closed my account -/-/- and received a statement -/-/-. I called the bank to verify if my account was closed. I was told both of my accounts were never closed, and the withdrawal slips states it was supposed to be -/-/- I called Popular Community Bank after I received a statement -/-/- and was to the account was still open, a Auto Charge was placed on my account and NSF Fee $34.00. My 2nd account was opened -/-/- The representative stated that I will have to file a claim to have charges rem... |
Banco Popular North America Bank account or service account opening, closing, or management January 22, 2017 - I OPENED A CD ACCOUNT WITH BANK ON INTERNET ON -/-/2016. I DEPOSITED MONEY WITH BANK. THIS IS A JOINT ACCOUNT WITH MY WIFE - -. THIS BANK HAS VERY BAD CUSTOMER SERVICE. THEY DID NOT SENT ANY LETTER REGARDING THIS NEW ACCOUNT BY MAIL. CUSTOMER SERVICE NEVER EVER GAVE PROPER & SATISFACTORY ANSWER TO ME. I AM QUITE UPSET WITH THIS BANK & WORRY ABOUT MY MONEY AT SAME TIME.... |
Banco Popular North America Bank account or service account opening, closing, or management December 30, 2016 - Popular Community Bank has offered a $120.00 bonus for opening checking account. ( Receive $75.00 when you make - ACH direct deposits of $500.00 or more. Receive $50.00 when you make - online bill payments or preauthorized withdrawals. ) I accepted Popular Community Bank 's offer and opened checking account # - ( letter attached ), made a required opening deposit and made preparations to fulfill bank 's requirements for the bonus. Imagine my astonishment and disappointment to find that Popular Community Bank has decided to close my account some - weeks later after accepting... |
Banco Popular North America Consumer Loan managing the loan or lease December 12, 2016 - I made a request to Banco popular - times-one by phone, - in person and - by fax to change my ACH debit account number. Nothing was done. They continued to take the monthly payment from the account that I no longer wanted them to use. Last month, They took my payment - $120.00 - from the old account and a week later they took an additional $48.00 from the new account. I called customer service on -/-/16 and I was instructed by an employee named - to fax statement screenshots to start an investigation. After I faxed the documents that day, an auto email was sent ackn... |
Banco Popular North America Mortgage loan servicing, payments, escrow account December 9, 2016 - I had an equity line of credit with Banco Popular. In -/-/2011 I was granted a discharge of debt the equity line of credit was not part of the BK. For the past 9 months I have been working on the credit so that I could re finance the house. Banco Popular had to be paid off in order for me to have any hope of getting a loan. Over the course of several months I was able to negotiate a payoff and a promissory note. I gave them $ - and agreed to a no interest payback for a fixed amount over 36 months. The balance after making - more payments was $10000.00. My refinance lender told me tha... |
Banco Popular North America Bank account or service account opening, closing, or management December 3, 2016 - i opened a 1 year CD with Eloan - 2016 in the amount of $200000.00 usd. i started receiving unknown deposits to my checking account from Banco Popluar-after researching, discovered Eloan /Banco popular same company. 1. They hid the automatic deposit Externally transferring interest monthly to my personal checking, in " my profile '' section at very bottom - that no one told me about. I had to make an expensive call to eloan from overseas ( which is so annoying that they have no other option like live chat or emails to handle customer service actions ) 2.Eloan would not do anything to r... |
Banco Popular North America Mortgage loan servicing, payments, escrow account October 18, 2016 - I did not renew my home equity line of credit with Popular Community Bank. I have had a $100000.00 line of credit with them for many years with a zero balance. I informed them in writing 3 times and by phone once that I do not want to renew the line of credit. They continue to bill me $78.00 for a service I do n't want. They have not responded to any of my written communications with them.... |
Banco Popular North America Bank account or service account opening, closing, or management October 12, 2016 - This is my third complaint since I opened an account with ELoan ( three months ago ). The issue is with the interest that is compounded incorrectly each month and then transferred into my outside account. The interest for -/-/- and -/-/- was corrected in -/-/- and documented in a letter to me from - - ( Customer Care Popular Community Bank ( no phone number or address on the letter ). The current issue is the -/-/- interest which is short. I ca n't imagine any reason why a bank ca n't calculate the correct interest on an account unless they have their computers set to... |
Banco Popular North America Bank account or service deposits and withdrawals September 22, 2016 - I 've opened an account with -. I needed to link an external account to it to transfer the money. Apparently, the external account I 've linked could be used to transfer the money. However, only - external account can be linked to the popular direct account and it can not be removed by the customer. I 've spoken with several CSR 's about this issue, the most recent one was on -/-/16. I spoke with - who told me that the supervisor will call within one hour. No one called. The next day, -/-/16 I spoke with another CSR, who told me that the supervisor, -, will call me back... |
Banco Popular North America Bank account or service account opening, closing, or management September 22, 2016 - I recently opened an account at populardirect.com, a division of Banco Popular North America. After requesting twice they delete the external account I had linked for transfers and were unsuccessful, I decided to close my account. I 've requested the account be closed and all funds returned to me over a month ago. I 've contacted them approximately 5 times and each time there is some problem why they ca n't close the account. I 've been told conflicting things each time I contact them. For example, I was told they could ACH the funds to another account once the account closure is initiated. Ye... |
Banco Popular North America Bank account or service account opening, closing, or management September 16, 2016 - This is my second complaint regarding E-Loan ( previous case # - ). That issue was resolved by my giving up requestion the cd I opened and funded be made a trust account. Presently since the account has been funded I have received the incorrect amount of interest ( below the percentage I signed up for and have poof of ). After getting no satisfaction by dealing with e-loan I called - - - - a branch manager of - Popular. She intervened and called Eloan in - after which I received a secure message from eloan that the correct amount of interest would be transferred to my link... |
Banco Popular North America Bank account or service account opening, closing, or management September 14, 2016 - I opened a CD account with POPULAR - on -/-/2016 online. Towards the end of session online I was told that I should be receiving a welcome package with signature card in 5-7 days. On NOT receiving the welcome package and signature card I have been calling POPULAR - and each time I was told if I did not receive the welcome package and signature card in 5-7 days, I should call them. Since then I have telephoned POPULAR - on -/-/2016,-/-/2016 and -/-/2016 for the welcome package and signature card. Still I have not received them. I like to receive the Official CD either online or... |
Banco Popular North America Bank account or service deposits and withdrawals August 11, 2016 - On -/-/- I received a BANCO 'S POPULAR check # - dated -/-/- from - - - - - - in the amount of $500.00 dollars. The next day I have deposited this check via mobile app to my - - - Account. After a while I noticed that this moneys were never deposited so I contacted - - - customer service to search for this deposit. After lengthy phone calls I received a letter from - - - instructing me to bring the original check to the - - - physical location ( branch ) to redeposit the original check as the mobile deposit could n't ... |
Banco Popular North America Bank account or service using a debit or atm card August 2, 2016 - on -/-/2016 I used the ATM machine to deposit cash something happened that the only deposit credited to my account was $680.00. $1200.00 was credited to another account, the transaction between the receipts attached are only 3 mins apart. I asked my bank to help me solve the issue but the branch manager 's reply was " you picked up another ATM receipt trying to get credit for money that is not yours ''.... |
Banco Popular North America Bank account or service account opening, closing, or management July 4, 2016 - My wife and I opened a CD account with - - on -/-/- for 2 years maturing on -/-/- for 1.45 %. On -, - Bank was closed in connection with the FDIC and began operating as Popular Community Bank . The conversion of accounts was scheduled for -/-/--/-/-. A Conversion guide was mailed to us. In the Conversion guide, it states that CD rates would earn the current rate until maturity. ( - ), in other words they would n't be changed. However, Popular Bank lowered the rate to 1.144 in - -, and did n't tell us. In addition, their web site does't show the... |
Banco Popular North America Payday loan payment to acct not credited payment to acct not credited June 24, 2016 - So I applied for a - loan and was approved they had deposited - into my account on the - and now the check shows reversed and my account is negative - and when I called they said the money would be depoisted Monday at - with the rest of the money missing... |
Banco Popular North America Mortgage loan servicing, payments, escrow account June 6, 2016 - I have been making my monthly payments though automatic payment though my bank 10 days before the due date every month. Last year I discovered that my credit report was stating that my payments were late every month for over a year. I contact Popular Bank and they were missing 2 payments. After I emailed them this information, the issue was fixed. After that it took them 3 months to fix the mis information that had been reported to my credit. This was in - 2016. Since then they have once again started to report my payments late again for the last 2 months. I have contacted them again and wa... |
Banco Popular North America Payday loan payment to acct not credited payment to acct not credited May 25, 2016 - Was called for loan. then called lender and they said I would have to pay a returnable fee of $180.00. Sent money by - card from - and the loan of $3000.00 was not put into account as promised by lender. ... |
Banco Popular North America Bank account or service making/receiving payments, sending money March 22, 2016 - I called Banco Popular on -/-/- to make the payment for -/-/-, which was due on - - but I usually like to pay earlier. When I did, they told me I owe for -/-/-. I said, " No I do n't '' and they said " Yes you do. '' I said, " Is this going to be back like the past? I 'm going to call the bank and ask them to show you proof that I paid in -/-/-. I paid on - - and Banco Popular withdrew it on - -. '' I got the statement and faxed it to them, and they said they did n't get the fax, although I had received a verification receipt. I said, " So you 're lying ''... |
Banco Popular North America Bank account or service account opening, closing, or management January 21, 2016 - This complaint is in reference to Popular Community bank 's $120.00. bonus checking account promotion now in effect. Here are the small print rules : http : - Retirees get once a month direct deposit checks. Since it takes the Treasury /Social Security 10-12 days to set up a new electronic bridge to the bank ... it is simply impossible for retirees to have - checks deposited into the new account within a strict 90 day window as specified by the bank. The third direct deposit would always exceed the 90 day window-so the customer would forfeit their $ -. The bank might as well h... |
Banco Popular North America Bank account or service making/receiving payments, sending money January 19, 2016 - On - -, -, I requested that a check be issued to the order of - -, through my bank 's online bill payment system, in the amount of $3700.00, The bank duly issued check number -. After three weeks - - informed me that she had not received the check. Upon investigation, I learned that the check had cleared the bank, but the payee line had been crudely amended to add the phrase " or - - ''. I reported this to the bank on - -, -. Subsequently, - - submitted an affidavit to the banks stating that she had nor received nor cashed the check in question. T... |
Banco Popular North America Bank account or service account opening, closing, or management January 19, 2016 - After researching online for best CD rates - I chose to open an account with E-Loan - an online business. As an online business - account holders are to have 24 hour online access to all accounts. The process was simple enough. However, after opening the account ( for & - ) I was unable to log in using the information credentials that were supposedly on record. I have tried several times ( as soon as 1 day after opening account ) to just get my initial investment of $25000.00 refunded to the - Bank account from which it was transferred - because an online bank ( CD ) account that can n... |
Banco Popular North America Mortgage loan servicing, payments, escrow account January 8, 2016 - After my loan was paid in full. - additional automatic bill payments were made to the servicing company. I 've requested they send those payments back to me, but I was told they have no record of the payments. I faxed them proof of the checks being cashed by my bank, and they said their research department never received them. I asked if I could email them the copies, and they said no. I would be required to fax in my request. It 's been more than 2 months and I still have not received my payments refunded to me. I know the servicer has a fiduciary responsibility to apply payments, or refun... |
Banco Popular North America Bank account or service deposits and withdrawals December 15, 2015 - I opened a checking account online with Popular Bank - during the process I linked the new account with my current account and in order to verify they made test deposits into my account but according to my bank they are pulling my funds as opposed to doing a test deposit. ... |
Banco Popular North America Debt collection communication tactics frequent or repeated calls November 12, 2015 - Loan Insurance Fee Scams ( - ) Companies : Financial CorporationInstant Phone Cash - - -E-Loan Inc- - : 25 times per day per phone lineNotes : automatic recorded voice messageFunding : -Location : - - - service : rude and request bank account informationRequest debt not owedNever sent funds for $23000.00 $10000.00 $3000.00 $4000.00 $ - - - - -Debt : $ -/monthTerm : 36 monthsRequest bank account information-/-/2015 -/-/2015Company phone numbers : Representative : - - Email addressDown payment on loan : $730.00 up frontEmployer ... |
Banco Popular North America Consumer loan taking out the loan or lease November 1, 2015 - I have been trying to get a loan from Eloan since -. They said I was approved and I still have n't gotten the loan. The reason why I have n't gotten it because they keep coming up with fees that needs to be paid before they can give it to me. ... |
Banco Popular North America Bank account or service account opening, closing, or management September 12, 2015 - My father died in -, 2015 leaving his assets in a trust. As successor trustee I am liquidating all of the assets and distributing the proceeds to the beneficiaries of the trust. I have had trouble doing so with - asset, a certificate of deposit with e-loan bank. I first sent the required information to what turned out to be the wrong address for the bank on - -, 2015. I resent all of the information ( death certificates, trust information, instructions ) to the correct address on - -. When I had not heard anything, I called e-loan bank around -/-/2015. I was told that t... |
Banco Popular North America Bank account or service making/receiving payments, sending money September 8, 2015 - We bought a certificate of deposit in the amount of $250000.00 from www.eloan.com and instructed them to send the interest each month to our local bank. The first payment for the period ending -/-/2015 was added to our account with them.They now say that they can not send that interest payment to our local bank. ... |
Banco Popular North America Bank account or service account opening, closing, or management August 27, 2015 - I am trying to find out what became of a bank account my brother had left for me upon the time of his death. ... |
Banco Popular North America Payday loan payment to acct not credited August 7, 2015 - A guy from Eloans sent me and email and said that I got approved for a $5000.00. I called him and talked about the loan the payments, ect. He said that they did n't need any collateral only thing I had to do was send $140.00 to put insurance on my loan just in case something happened to me. I sent the money and he told me that someone would called me from - - with an activation code. So the guy called me and gave me the code but it was a lot of breakish in the phone. Then another guy called me from - - - to get the code so he could deposit the money into my account. When I g... |
Banco Popular North America Mortgage loan servicing, payments, escrow account July 31, 2015 - On -/-/- we, - Title Agency notified Popular Mortgage - - of an unreleased lien affecting the title of a home that is for sale. Unfortunately the seller did not get us the information until -/-/-. Because the loan dept was already closed that day and inquiry was put in but not accepted '' until -/-/-. We were told on -/-/- that we would have a response within 5 business days. I called on -/-/-, believing that to be the third business day, but was told that they were n't counting Friday the -. I was told at that time we should have something between 3 to 5 ... |
Banco Popular North America Bank account or service account opening, closing, or management July 25, 2015 - I received a combination letter/form fromPopular Community Bank. The letter indicated that I had an inactive account ( the account number was on the letter ) that would be turned over to the - if I did not take some steps to activate the account by a date in -. I called the number on the form ( I checked on line and the number on the form was the number listed for the bank ). I spoke with a representative to confirm the contents of the letter and asked how to just withdraw the funds. I was told that the account needed to be reactivated first before the withdrawal could be made. I asked i... |
Banco Popular North America Consumer loan taking out the loan or lease July 6, 2015 - I was contacted by phone after applying on line, and the caller agreed to loan me $1000.00 if I would wire him $150.00 in lieu of a written contract to ensure him I could repay the loan. In desperation I did so, and he assured me that money plus the loan would be in my account within - hours. After - hours, I called him back and he said due to my poor credit rating, I would need to wire $200.00 more for insurance. I did not. I want to provide phone numbers, places, and transactions to help stop these people from stealing. They were all -, and I worry about terrorism. I 've learn... |
Banco Popular North America Bank account or service using a debit or atm card June 14, 2015 - I have a Business Debit card with Banco Popular NA and somehow money was taken out of my account using ATM machines in other areas of NY ( - and - ) for - day totaling about -. I never lost the card I still have it and the bank tells me i might get my money back but as of now no credit. I saw online that after - days I am supposed to be given a CRedit untill the investigation is complete. Please help me. ... |
Banco Popular North America Consumer loan taking out the loan or lease June 12, 2015 - I went to - and filed for a loan their number -, ive spoken with a man named - and -. at ext - and - they claim that when you pay - for the first initial payment, they then will place the money into your bank account. Once they receive the money, they do not place the money into your account and they continue to tell you that they need another - dollars to do the transaction. they are using a phone number for - Illinois and the police department in Illinois stated that they are a fraudulent company claiming to be in - Illinois and after they investigated the compa... |
Banco Popular North America Payday loan applied for loan/did not receive money April 8, 2015 - sent - - - - - - sent - - - - - - in cash advance to receive a - loan reinbust of - total of - threw - wanted me to send more money of just about - per pick up to receive funds on - - - 2015 ... |
Banco Popular North America Payday loan charged fees or interest i didn't expect April 7, 2015 - payday loan company offered a loan called really early scam they want $110.00 up front. E LoanELoan.- ... |
Banco Popular North America Bank account or service account opening, closing, or management April 3, 2015 - I got a flyer form Popular Community Bank of -, - - saying if I open a savings account and deposit $1000.00 I will get $100.00 bunus if I keep the account open for - month. ( I have the flyer ) I opened an account with Popular Community Bank ( - - ) located at - - -, - -, - - on - -, 2014 as required in the flyer. I deposited a total of $1100.00 in form of - deposits - for $1000.00 and another for $100.00 at the same time. I have the deposit receipts. After - months they failed to credit my account for $100.00 bonus. I visited t... |
Banco Popular North America Consumer loan problems when you are unable to pay April 2, 2015 - I tried several times to change my loan 's direct payment from the Popular Community Bank account that I could no longer deposit money to because I moved out of the state of - where they are located, to a new bank account I opened in - Bank. After a - of unsuccessful attempts following the different directions a got from PCB 's personnel, I started receiving several calls a day from different phone numbers. Most of the time they called during the day when I 'm at work unable to pick up my cellphone. Then, a couple of days after that, they started calling my boyfriend, his dad, his gra... |
Banco Popular North America Payday loan charged fees or interest i didn't expect March 26, 2015 - I was contacted by ELoan.They would give me a loan for any amount.All I had to do was get a - card for $170.00. Then they would deposit the money into my account within 30 minutes. That was 3weeks ago. They called back and said they trouble putting the money in my account. My bank would not except the amount. So they called back again and told me to get a money gram for $250.00. Then they would give me back the money in a money gram and a cashier check. I called them back the next day to find out what happen and they said it expired and I would have to get another money gram again for ... |