Banco Popular North America Mortgage Complaint

Banco Popular North America Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

I had an equity line of credit with Banco Popular. In -/-/2011 I was granted a discharge of debt the equity line of credit was not part of the BK. For the past 9 months I have been working on the credit so that I could re finance the house. Banco Popular had to be paid off in order for me to have any hope of getting a loan. Over the course of several months I was able to negotiate a payoff and a promissory note. I gave them $ - and agreed to a no interest payback for a fixed amount over 36 months. The balance after making - more payments was $10000.00. My refinance lender told me that we could go ahead with the refinance, however he could not get BP to send a payoff amount. After several weeks - sent a letter asking for a few - dollars more that I agreed to pay in the promissory note. When I challenged them on it, they revised the amount of the payoff but told me that they were going to issue a - for the difference. During my escrow period I received a statement from - reflecting my payments and the amount due almost $ - dollars more than the amount we agreed to in the note.