Banco Popular North America Bank Account Or Service Complaint

Banco Popular North America Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management New York

This is my second complaint regarding E-Loan ( previous case # - ). That issue was resolved by my giving up requestion the cd I opened and funded be made a trust account. Presently since the account has been funded I have received the incorrect amount of interest ( below the percentage I signed up for and have poof of ). After getting no satisfaction by dealing with e-loan I called - - - - a branch manager of - Popular. She intervened and called Eloan in - after which I received a secure message from eloan that the correct amount of interest would be transferred to my linked ( outside ) bank account with 24 to 48 hours. That was on - -. The interest has not been transferred and in fact when I log on to their website I get a message that I do n't have any accounts there. I have spent numerous hours on the phone and sending emails to this bank. At this point I want to close this account, have my entire opening deposit of $250000.00. transferred back to my linked account with no penalty as well as the interest I am entitled to.