Banco Popular North America Consumer Loan Complaint

Banco Popular North America Consumer Loan department,

Installment loan Managing the loan or lease New York

I made a request to Banco popular - times-one by phone, - in person and - by fax to change my ACH debit account number. Nothing was done. They continued to take the monthly payment from the account that I no longer wanted them to use. Last month, They took my payment - $120.00 - from the old account and a week later they took an additional $48.00 from the new account. I called customer service on -/-/16 and I was instructed by an employee named - to fax statement screenshots to start an investigation. After I faxed the documents that day, an auto email was sent acknowledging receipt. but I have not heard anything from " - '' nor have I received any resolution or even a timeframe of when the issue would be resolved. In addition to the unauthorized amount of $48.00, my financial institution ( also my employer ) charged me an insufficient funds fee of $35.00 ... Changing the ACH account number has been such an execise in futility, that I no longer want the change. I am in the process of closing the new account for fear of Banco Popular is using my number to pay another client 's loan. I usually receive a monthly notice of the payment for the regular amount but did not receive - for the mysterious $48.00. I can only assume that my account information went to the wrong person. This fiasco started on -/-/2016 when I walked into the - - branch to make the second request.Months earlier, I called - but no forms were ever sent to me as promised.