Banco Popular North America Bank Account Or Service Complaint

Banco Popular North America Bank account or service department,

Checking account Making/receiving payments, sending money New York

On - -, -, I requested that a check be issued to the order of - -, through my bank 's online bill payment system, in the amount of $3700.00, The bank duly issued check number -. After three weeks - - informed me that she had not received the check. Upon investigation, I learned that the check had cleared the bank, but the payee line had been crudely amended to add the phrase " or - - ''. I reported this to the bank on - -, -. Subsequently, - - submitted an affidavit to the banks stating that she had nor received nor cashed the check in question. The bank acknowledges receipt of this affidavit. In the intervening months, I have been in contact with the bank on a monthly basis with respect to this matter, each time requesting that the money be returned to my account. The bank 's customer service personnel repeatedly tell me that the matter is under investigation and that they can not / will not refund the money to me until their investigation has been completed. The bank 's customer service personnel will no longer return my calls. On - -, -, I wrote to - - -, the bank 's President and COO, reporting on this problem and requesting that he have it resolved. I have not had the courtesy of a reply.