Banco Popular North America Bank Account Or Service Complaint

Banco Popular North America Bank account or service department,

Checking account Account opening, closing, or management New York

My complaint is directed toward Popular Community Bank cancellation policy, I closed my account -/-/- and received a statement -/-/-. I called the bank to verify if my account was closed. I was told both of my accounts were never closed, and the withdrawal slips states it was supposed to be -/-/- I called Popular Community Bank after I received a statement -/-/- and was to the account was still open, a Auto Charge was placed on my account and NSF Fee $34.00. My 2nd account was opened -/-/- The representative stated that I will have to file a claim to have charges removed 1st and my 2nd account was both accounts were closed the same time, Popular Bank Rep told me she will place in a claim on the 2nd checking so that I am not charged to close the 2nd account. No transaction had taken place on 2nd account.