Banco Popular North America Bank Account Or Service Complaint

Checking account Using a debit or ATM card

Banco Popular North America Bank account or service department,

Checking account Using a debit or ATM card New York

I have a Business Debit card with Banco Popular NA and somehow money was taken out of my account using ATM machines in other areas of NY ( - and - ) for - day totaling about -. I never lost the card I still have it and the bank tells me i might get my money back but as of now no credit. I saw online that after - days I am supposed to be given a CRedit untill the investigation is complete. Please help me.

Banco Popular North America customer in New York
Jun 14, 2015

* Source: CFPB Complaint Database

Banco Popular North America response to complaint:
Closed with explanation

Consumer disputes how Banco Popular North America handled their complaint

Created with Highcharts 4.2.3Banco Popular North AmericaComplaint HistoryComplaints6/201211/20136/20146/20158/20158/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Banco Popular North AmericaUsing a debit or ATM card55.6%33.3%11.1%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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