Banco Popular North America Bank Account Or Service Complaint

Banco Popular North America Bank account or service department,

Checking account Using a debit or ATM card New York

I have a Business Debit card with Banco Popular NA and somehow money was taken out of my account using ATM machines in other areas of NY ( - and - ) for - day totaling about -. I never lost the card I still have it and the bank tells me i might get my money back but as of now no credit. I saw online that after - days I am supposed to be given a CRedit untill the investigation is complete. Please help me.