Banco Popular North America Mortgage Complaint

Banco Popular North America Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Arizona

On -/-/- we, - Title Agency notified Popular Mortgage - - of an unreleased lien affecting the title of a home that is for sale. Unfortunately the seller did not get us the information until -/-/-. Because the loan dept was already closed that day and inquiry was put in but not accepted '' until -/-/-. We were told on -/-/- that we would have a response within 5 business days. I called on -/-/-, believing that to be the third business day, but was told that they were n't counting Friday the -. I was told at that time we should have something between 3 to 5 business days. I called back on the - whcih would be the fourth business day based on their calculations. I was again told that nothing has been done, but - whom I was speaking to, was nice enough to put an email out to


someone on the phone 3 of those times. The first time, I was n't even able to get the girl 's name before she hung up on me. Then I was hung up on by - ( I am not sure of that spelling ) and now I am currently talking to - - also not sure of spelling ). I have asked - to put me through to a supervisor several times and she has refused. She has also refused to give me her supervisors name. She is however telling me that the inquiry was not put in correctly and that I have to start all over and that it takes a minimum of 10 business days to get a response. This is contradictory to everything both my assistant and I have been told for the past week every time we have called. The owner of this home closed their line 7 years ago and even has the line of credit closure authorization from -/-/-, which I have a copy of. MERS shows this loan as inactive. Yet Popular has never bothered to record a lien release and is now causing - monetary and mental anguish both for the seller 's ( their customer ) and the new buyers who have a moving van set and have no place to live as of Sunday the -. This is to close escrow today! Yet instead of helping me fix THEIR mistake I just keep getting hung up on. - was instructed not to put me on hold, but she just did, which means I will likely be hung up on again, for the - time.