Banco Popular North America Bank Account Or Service Complaint

Banco Popular North America Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management California

i opened a 1 year CD with Eloan - 2016 in the amount of $200000.00 usd. i started receiving unknown deposits to my checking account from Banco Popluar-after researching, discovered Eloan /Banco popular same company. 1. They hid the automatic deposit Externally transferring interest monthly to my personal checking, in " my profile '' section at very bottom - that no one told me about. I had to make an expensive call to eloan from overseas ( which is so annoying that they have no other option like live chat or emails to handle customer service actions ) 2.Eloan would not do anything to rectify their actions. i finally could access my online account ( eloan had locked me out of & only option was to call in -another example of eloans horrible customer service ) I went into my now unlocked account & successfully changed it to " add to principal '' on - - 2016. I know it was successful because i did 2 steps to confirm & site said change was now confirmed in red type. 3. On -/-/16 another deposit came into my personal account. ELoan undid the 2 steps i did online to confirm the change to the interest deposit to be " Add to Principal ''. 4. I am disgusted with Eloans fraudulent business practices. I demand they add ALL my interest to my principal from - 2016. To pay me the full compounded interest - that they are trying to short change me. I never, willingly or knowingly authorized the external transfer of interest of my money.